Russell Rodrigues is seeking a career opportunity utilizing his 9 years of experience in merchant acquiring and card operations. He currently works as an Assistant Manager overseeing service delivery at Mashreq Bank in Dubai. Prior experience includes roles in projects management, business analysis, sales support, and card processing. He has expertise in product management, EMV technology, loyalty programs, and dynamic currency conversion.

1. Russell Aloysius Rodrigues
P O Box 1250 ▪ Dubai ▪ United Arab Emirates
e-mail: russell_rodrigues@hotmail.com
Mobile: +971 529265496
Objective
• To set off a long term career for a world class organization by utilizing the extensive knowledge and expertise
gained from organizations I worked for.
Profile Overview
• A progressing mature executive with a wide range of experience in Card Acquiring Business with international
banking environment. Able to work on own initiatives and as a team member, in demanding work settings that
require meeting strict deadlines. Has proven ability to exceed customer expectations, develop structures,
operations and people to meet the challenges of a volatile business environment. Presently attached to one of the
largest Banking Group in UAE which has one of the largest acquiring business in the market.
Key Skills
• Strong Cards Operational background over a span of 9 years.
• Close relationship with key vendors in the card industry for Merchant Acquiring Business.
• Expertise in Product and Project management.
• Thorough Business knowledge in Merchant Acquiring.
• Technical involvement and hands on experience in EMV technology related to Merchant Acquiring Business.
• Knowledge in card systems and integration concepts related to cards technology.
• Hands on experience in departments of Merchant Acquiring, Projects, Products, Authorization, Card Operations
and IT.
• Excellent Interpersonal skills.
• Able to effectively function in a multicultural work environment.
• Able to handle multiple tasks within a given time.
Key Achievements
• Dynamic Currency Conversion (DCC) :
- Was part of DCC project team and was instrumental in providing the business requirements to the vendor / IT
- Instrumental in developing the required marketing creative’s and merchant training guides.
- Instrumental in managing the roll out of DCC in the market from the PILOT stage to further building the base
- Instrumental in managing the DCC product with a YOY average revenue growth by 25%
• DLL Integration:
- Instrumental in coordinating with IT/ Vendor in building the required solution for the merchant
- Instrumental in planning and monitoring the Roll Out in the market ensuring smooth functioning of the solution
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2. - The solution is already smooth functioning at some of the TOP Merchant outlets and I am responsible to scale it up
to larger groups.
• E –Socket Integration:
- Instrumental in coordinating with IT/ Vendor in building the required solution for the merchant
- Responsible to manage Roll Outs of the solution from the PILOT stage To Mass Roll Out
• Loyalty & EPP Product:
- Instrumental in coordinating with the Issuing Team / IT and Vendor in building the in house loyalty solution and
EPP on POS Product
- Performed UAT’s ensuring business requirements are met
- Instrumental in managing the Roll out of the solutions in the market ensuring merchant trainings and setting up
merchant guidelines.
- Instrumental in managing merchant re- trainings, merchant complaints and Queries.
• MPOS Solution:
- Instrumental in coordinating with the PM / IT and Vendor in building the PAYPORT solution
- Performed UAT’s ensuring business requirements are met
- Instrumental in managing the market Roll Outs , marketing materials and merchant trainings
• NFC Solution:
- TAP N Go is a sticker based NFC solution , which is the 1st
in its class in the UAE market
- Instrumental in performing UAT, ensuring that the solution works as per business requirement
- Instrumental in Rolling out the solution across ~ 1500 POS devices in record time of one month
- Instrumental in managing merchant re- trainings, merchant complaints and Queries.
• Service Delivery:
- Instrumental in improvising the service delivery TAT
- Instrumental in improvising the merchant experience by streamlining process’s that includes merchant
communication and POS solutions
Awards & Recognition
• Awarded the Extra Mile Award for effective deployment of Salaam and Tap N Go program in the year 2014
• Awarded a Spot Reward for efficient project management for the year 2012. Recognition award received from
Head – Retail Banking Group (RBG)
• Awarded the Silver Star Award for streamlining POS Inventory and reduction in CAPEX utilization for the year
2009. Recognition award received from Head - RBG
• Awarded the Extra Mile Award for outstanding performance for the year 2009
Personal Details
Date of Birth: 29th May 1983 Interests: Music , Traveling
Marital Status: Married UAE Driving License: Available
Nationality: Indian
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3. Professional Work Experience
• Mashreq Bank | Dubai - UAE
Assistant Manager Service Delivery (March 2015 - to date)
Key Accountabilities:
• Responsible for process re-engineering and identify opportunities to improvise Services to merchants
• Responsible to manage the POS Inventory , Telco Expense and ensure optimal utilization of CAPEX Budget
• Managing a team of 10 Service Executives and ensure key roll out projects and new to Bank initiatives are met
within timelines
• Managing the User Acceptance Tests on behalf of business and evaluate the quality of POS application provided
by IT.
• Responsible for evaluation of New to market technology in terms of POS devices and solutions.
• Responsible to upgrade service training manuals keeping it abreast to new products being launched
• Responsible to improvise merchant experience in the market
• Generate reports and provide analytical projections to management
• Responsible to evaluate vendors of all vectors within the scope of Acquiring Business.
Competencies:
• Hands on experience in Merchant Acquiring / Cards Operations related projects.
• Knowledge about UAE card businesses
• Strong infrastructure and systems knowledge related to cards and affiliated products
• Strong Analytical skills
• Strong Product Management Skills
• Strong knowledge of Dynamic Currency Conversion product
• Strong knowledge on Loyalty Program “Salaam” and affiliated products
• Knowledge in systems such as Postilion and Base 24 switch
• Strong knowledge of MS Excel, MS Word and Power Point.
• Mashreq Bank | Dubai - UAE
Senior Sales Support Executive – Projects Management (July 2010 - to Feb 2015)
Key Accountabilities:
• Responsible for Technology driven projects for acquiring division of Cards Payments department under Retail
Banking Group.
• Support the Project team in providing solution design and perform User Acceptance Tests on new technology
initiatives such as m POS, Contact less ,NFC Solution and POS Integrations.
• Responsible for improving market acceptance of Dynamic Currency Conversion product.
• Responsible for market deployment of the Banks in house Loyalty Program “ Salaam”
• Responsible for improving acceptance of EPP on POS (Easy Payment Plan) in the market
• Responsible for market deployment of New to Bank Products within the scope of Cards Acquiring Business
• Identify gaps in the product line of Acquiring Business and provide necessary recommendations to the
management
• Mashreq Bank | Dubai - UAE
Sales Support Executive – Business Analyst (June 2008 to June 2010 )
Key Accountabilities:
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4. • Responsible for generating Business MIS and Reports.
• Closely monitor the trends in Acquiring KPIs . Analyze and monitor any deviations in the trends. Highlight any gaps
and revenue leakages and initiate corrective measures.
• To work on MIS projects and build Acquiring data base for general and specific analysis.
• Responsible for POS Inventory Management ensuring optimum utilization of available resources.
• Responsible for vendor relations pertaining to POS devices and other accessories
• Mashreq Bank | Dubai - UAE
Cards Processor – Card Operations (April 2007 to May 2008 )
Key Accountabilities:
• Responsible for Activation of Customers accounts, maintaining customer reports and share to the retention team
• Solving issues and customer complaints pertaining to card plastics
• Arranging timely dispature of Cards produced on a daily basis
• Maintaining inventory control of Credit / Debit card Welcome Packs
• Maintaining status of the Credit / Debit cards based on its delivery and priority
• Mashreq Bank | Dubai - UAE
Tele Sales Officer – Cards Portfolio Management Unit (June 2006 to March 2007 )
Key Accountabilities:
• Responsible for selling financial products and assisting the Banks customers with information on rates, cycle
service fees, registering new accounts and also advising the clients the most suitable products for them to invest in
• Tele Selling various products to customers holding Mashreq Bank Cards
• Educating customers on their card spends and providing them with the right possible product
• Up Selling Insurance products
• InteleNet Global Services | Mumbai - India
Customer Service Executive – BPO (August 2005 to March 2006 )
Key Accountabilities:
• Working in an Inbound Call Center Process called House Hold , thus receiving Inbound calls from The U.S with
bank related queries
• Activation/ Deactivation of credit cards.
• Up selling
• Educating the customer regarding their payments, processing the request for the credit limit increase.
• Informing Customers to make their payment on time so that the customer can maintain a good credit score
• Performing Credit Limit Increase as per customer request
• Informing customers about various Plastic Art works available
• Marketing various products to the customer for the client.
Education
BCOM – Bachelor of Commerce | Major Accounts & Book Keeping 2005
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5. L.S Raheja Collage – Mumbai University
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6. L.S Raheja Collage – Mumbai University
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