Sharique Alam is a project management and operations professional with over 10 years of experience in e-commerce, online marketing, and business development. He has a proven track record of growing websites and achieving sales targets. Some of his past roles include heading website management for BookMyFlowers.com where he increased daily orders from 0 to 30 in 3 months, and managing fulfillment operations for Ferns N Petals where he oversaw timely delivery of over 1,500 daily orders. He holds an MBA and a Bachelor's degree in Mechanical Engineering.

1. SHARIQUE ALAM
52, 53, Khirki Village., Malviya Nagar, New Delhi-110017•(+91) 8587014939•sharique7@gmail.com
PROJECT MANAGEMENT • E-COMMERCE• OPERATIONS
-- A Techno-Commercial and Operations Personnel —
A Resourceful leader with ability to handle multiple tasks in a high paced working environment, passionate about
solving real problems using creativity and technology. Interested in creating integrated strategies to develop
new/existing customer sales, brand/product evolution and media endorsement. Strong and persuasive
interpersonal and analytical skills. Known to work best in evolving culture where change is the norm and I can use
my skills to act as a flexible team player and I can develop myself with clear directions and an energetic style
leading to an empowered self motivated personnel.
CORE COMPETENCIES
Website Management | Online Marketing | Operations and Execution
Affiliate Marketing | CRM | Research Analysis | Vendor management
Presentations | SCM & TQM | Work Schedules
CAREER HIGHLIGHTS
• Website Management Within in 1 year, as a head of a gifting website, evolved BookMyFlowers.com a from
scratch to 30 orders a day with a ticket value of Rs. 1000 in 3 months time more than initially projected.
• Sales & Marketing Plan and carry out online marketing activities to agreed budgets, sales volumes,
values, product mix and timescales and finally converting it to actual sales.
• Operations & Execution It involved everything since the order is placed on the website till the time it
reaches the customer. Meeting logistic requirements, ensuring service deliveries within predefined SLA’s
and living up to client’s expectation.
• Vendor Management ensuring smooth execution of more than 1500 every day orders delivered through
over 300 delivery partners across the country and globe.
• Relationship Building Maintain and develop existing and new customers through planned individual
account support, and liaison with internal order-processing staff.
• Reporting Monitor and report on activities and provide relevant management information indicating
progressive growth in all the work obtained and Detailed Project Reports.
ACCOLADES
• Active member in college event organization ‘TEAM’.
• Secured 94% marks in Executive Communication during MBA.
• Winner of International Mathematics Olympiad and achieved good rank.
• Featured in Bi-Monthly editions of school magazine on science and technology related topics.
• Honorable mention certificate in international Talent search.
• Participated in various Sports events.

2. SHARIQUEALAM
Observe, Analyze and Implement
Resume, Page 2
EMPLOYMENT SCAN
Since Oct 11 till date Sr. Manager, E-Commerce Ferns ‘N’ Petals Pvt.
Ltd
Ferns N Petals is a leading florist in India, has long been associated with good quality flowers and flower
arrangements. One of the major players in online flowers and gifting solution in india, help you to send flowers and
gifts almost in every corner of the world.
Website Management | OMS | Operations | CRM | Strategic Planning
• Taking care of customer support system. Heading a Team of ~ than 60 customer support executives for
written communication, inbound and outbound activities.
• 24x7 production support (production helpdesk support, troubleshooting, hot fixes)
• Reshaped a domain www.bookmyflowers.com to 30-40 orders a day in merely 3 months’ time.
• System alerts handling and escalation process management.
• Leader of backend technology team.
• Ensuring smooth and timely deliveries of orders within the predefined SLA’s, achieving delivery & service
quality norms.
• Sales generation through inbound/outbound calls and achieving monthly targets for www.fnp.com and
maintained a growth of 40% in last 4 years.
• Cross functional coordination- warehouse, merchandise, marketing/sales, products, accounts, etc.
• Responsible for service recovery/ QRC (Query, request, Complaint) management.
• Social Media Management.
• Ensuring proactive customer retention.
• Timely revision of customer and vendor delight strategies and policies.
• Ensuring quality vendor and customer support over inbound/outbound calls and mails.
• A guide for product pricing, maintained a thorough balance in between sales and services.
• Fulfilment provider management: shipping, RMA, cancellations, inventory management, backorders, and
order dispute settlement
• Partner integrations: integration support processes and helpdesk for partners and vendors.
Since July 10 till Sep 11 Project Developer Green Horsepower Pvt.
Ltd
Green Horsepower Pvt. Limited, now Orange Powergen, is a firm oriented in the renewable energy sector
especially energy derived through bio recycling i.e. Biomass products. It has roots at New Delhi and working
towards various upcoming projects all across the country.
Project Development | Fuel Analysis | Feasibility Study | DPR’s | Strategic Planning
• Nurturing projects that oversee all aspects of large-scale application implementations that address real
business needs as identified in the respective business cases.

3. • Managing and resource requirements and risk profiles, monitoring governance adherence, and supporting
comprehensive reporting.
• Evaluating existing project management practices and recommending improvements to project and
program management practices.
• Monitoring and reporting on activities and providing relevant management information.
• Liaising with management at all levels of the business, managing their expectations for project delivery,
escalating project issues, risks, and recommendations to senior leadership as appropriate.
SHARIQUEALAM
Observe, Analyze and Implement
Resume, Page3
From Jan 09 till Mar 10 Management Trainee BCMI, India
Business Continuity Management Institute or BCM Institute is a leading global Business Continuity (BC) & Disaster
Recovery (DR) Institute. Promotes and develops the disciplines of BCM and DRP for a huge set of clients.
Cold calling | Sales & Marketing | Execution & Planning | Logistics | Negotiations
• Predict and plan, sales cycle from pipeline to closed sales, and manage sales expectations.
• Build and maintain healthy business relations with every corporate client, customer satisfaction.
• Develop ideas and create offers for direct mail and marketing to major accounts.
• Accomplishing the task of achieving sales targets consistently on monthly basis.
• Initiated productivity, cost and performance management program, and service quality and client
satisfaction.
PROFESSIONAL PROJECTS
Project Management |SCM & TQM | E-Commerce |Research | Analysis | Marketing
• BookMyFlower.com, development, products, promotion, marketing, sales, operations, execution.
• Study of Sales life cycle of transformers up to 5MVA in Areva T & D.
• An analysis of an advertising campaign by Euro RSCG for Max New York Health Insurance.
• Study of ‘Supply Chain Management and Total Quality Management’ in Flex Industries Ltd.
• Prepared Customer satisfaction and loyalty indices for Vodafone, using both secondary and primary
research.
• Managed & Executed- “India Business Continuity Survey-2009”
• Ensure smooth execution of 15,000 orders in a day.
ACADEMIA
Master of Business Administration, IIPM, New Delhi, 2009
Bachelor of Technology (Mechanical), F/O Engg. & Tech., Jamia Millia Islamia, New Delhi
XII - Intermediate Examination, CBSE, Pilibhit, 2002
X- Secondary Certificate Examination, CBSE, Pilibhit, 2000
TECHNICALITY
Operating Systems● MS-DOS, Windows 98, 2000, XP, Vista, 7
Packages ● MS-Office 2003-2010 (Word, Excel, PowerPoint)
Professional Packages ● MS Project, SAP R/3, Pro/E, Salesforce

4. PERSONAL DOSSIER
Languages● English and Hindi
Date of Birth ● June 12, 1984
Marital Status ●Married
August 2015● New Delhi● Sharique Alam