Jeffrey M. Sensenig is a Director of Program Development, Quality, and Compliance with over 20 years of experience in clinical social work, project management, and quality assurance. He has held various leadership and clinical roles, including developing new programs and services, overseeing quality improvement initiatives, auditing clinical records, and providing training. Sensenig has a Master's in Social Work and is a Licensed Clinical Social Worker with Six Sigma Green Belt certification.

1. JEFFREY M. SENSENIG
5136 Greene Street, Philadelphia PA 19144
(215) 300-0831 Jsensen@gmail.com
EDUCATION
Temple University, Master of Social Work, 1999 Philadelphia, PA
Messiah College, BA Psychology, 1997 Grantham, PA
Licensed Clinical Social Worker (LCSW)
Certified Six Sigma Green Belt
ACTIVITIES
 Certified Employee Assistance Professional (CEAP)
 DOD Joint Family Readiness Conference Speaker (2009)
 World Employee Assistance Professional Conference Speaker (2009)
 Customer Advisory Board Speaker (2009)
 Interim Vice President of Clinical Services: Military OneSource (2010)
 National Association of Case Management Annual Conference Speaker (2013)
 Circle Counseling Advisory Board Chairman
EXPERIENCE
October 2013-Present, Project Transition
Director of Program Development, Quality, and Compliance
 Lead all organizational licensure and credentialing activities
 Oversee company-wide continuous quality improvement initiatives
 Owner of Outcomes Initiative and all outcomes reporting (program metrics, organizational measures)
 HIPAA Compliance Officer
 Organizational Joint Commission Liaison
January 2012-October 2013, Resources for Human Development
Corporate Program Coordinator
 Conducted routine chart audits for both staff and participants.
 Managed Quality Assurance Plan for units and responsible for CQI/licensure regulation adherence.
 Served as a liaison and resource for Management Team as well as Unit Directors
 Developed and deliver staff administrative and clinical trainings.
 Collaborated in program start up and roll out initiative as well as program closeouts.
December 2007- December 2011, Ceridian Corporation
Project Manager/ Clinical Supervisor
Project Management
 Provider Development Process Project:
Redesigned Provider Application Process for a network of more than 8000 mental health clinicians.
Process improvements included:
First-in-first-out network development protocol replaced with intelligent needs based logic (supported by
mapping software), 17 page provider application replaced by a one page screening form, network development
team re-design, streamlined network primary source verification and credentialing process.
 Short Term Solution Focused Online Consultation Project (STSF-OC):
Designed online consultation product/service for Department of Defense contract with approximately eight
million covered lives.
o Created online chat application to meet specific contractual obligation to provide EAP services for
members outside of the continental U.S.
o Developed a team of licensed, master’s level clinicians to provide mental health consultation in a
virtual online chat environment.
o Created a process control plan (data dashboard) to gauge the health of the STSF process.
Outcome:
o Product went from concept to roll-out in a period of three months.
o Despite soft roll-out utilization surpassed existing telephonic consultation service by 400% in the
first two months.
o Resulted in the creation of cutting edge EAP technology.

2. Clinical
 Audited all Duty to Warn clinical cases for dedicated Department of Defense Contract
 Trained consultants in telephone interviewing and evaluative skills, documentation, crisis management,
efficiency, and managing work stress.
 Provided immediate consultation for crisis intervention, staff debriefing, affiliate referral determinations and
other high-risk matters.
 Supervised CEAP certification, advisement, and licensure for all clinical staff.
 Provided clinical feedback to both supervisees and clinical management staff with regards to compliance with
both company and Department of Defense protocol for reportable events.
January 2004-November 2007, Ceridian Corporation
Substance Abuse Case Manager
 Led/Facilitated Clinical Consultation Groups.
 Participated as clinical resource during site visits, sales presentations, and client company telephone conferences.
 Carried out quality improvement and quality assurance tasks including: monitoring business metrics,
performance standards and key objectives.
 Managed substance abuse management referral process for employees and client companies.
 Served as consultant to client companies regarding federal drug and alcohol regulations for the Department of
Transportation.
January 2003-January 2004, United Behavioral Health
Management Consultant (Clinical Operations and Managed Care)
 Audited initial clinical assessment with network providers for clinical quality.
 Coordinated and certified appropriate level of care.
 Provided clinical and work related consultation to providers regarding treatment plans, job performance, mental
health, chemical dependency, and EAP related issues .
 Served as consultant for management, union, or other key member of the work organization regarding EAP
services, safety sensitive positions, and work related issues as needed.
 Assisted EAP staff with providing in-depth telephonic counseling.
March 2002- December 2002, United Behavioral Health
EAP QI Analyst (Clinical Operations and Managed Care)
 Audited EAP Case Records for quality improvement.
 Assisted in preparation of accreditation activities. Produced operations reports, including but not limited to
utilization analyses, staff productivity analyses, performance standards, and departmental work load analyses.
 Produced customer reports, including but not limited to custom utilization analyses, performance guarantee
reports, and ad-hoc jeopardy account requests .
 Maintained EAP Operations Manual and identify areas where re-training of staff or re-development of process
are necessary.
November 2000- February 2002, United Behavioral Health
EAP Specialist (Clinical Operations and Managed Care)
 Conduct in-depth telephonic assessment and referral.
 Responded to crisis calls.
 Determined member eligibility and benefit coverage.
 Initiated counseling referrals and provided certification for outpatient care.
April 2000- November 2000, Comhar Inc.
Program Coordinator (Triad: Triple Diagnosis Partial Hospitalization Program)
 Assessed and documented justification for services as well as quarterly concurrent reviews .
 Performed intake and assessment with potential clients .
 Audited clinical case records for individual and group therapy services.
 Coordinated, implemented and evaluated program activities and services .
 Supervised all program staff.
 Oversaw preparation of accreditation process .
June 1999-April 2000, Presbyterian Children's Village
Outpatient Therapist (Community Based Department)
 Conducted individual, family, and group therapy for children, adolescents and families.
 Performed psycho-social assessments.
 Provided discharge planning services for clients .
 Developed and implemented individual treatment plans .