1. O. LeRON PROWELL
2746 Belle Meade Place • Columbia, TN 38401• 931-487-9808 (Home) • 615-406-0075 (Cell) • leronprowell@gmail.com
Professional Summary
A quality-focused, results-oriented leader, who is able to multi-task to completed time sensitive requirements while
exhibiting strong interpersonal skills and flexibility to achieve business objectives. Counsel others to cultivate a productive
and adhesive team work environment. Recognized for achievements in the following areas:
∙ Quality Control ∙ Team building and alliance development
∙ Prioritization ∙ Customer Attentiveness
∙ Creative Problem Solving ∙ Training Development and Instruction
∙ Project Start-ups ∙ System & Controls Programming
Professional Achievements
∙ Reduced customer late shipments by thirty percent (30%) by implementing process enhancements
∙ Increased worker productivity in the manufacturing facility by establishing and enforcing work guidelines
∙ Recognized by Business Development as a key member of the PowerLink Department for developing a well-defined panel
inspection process, that provided shipment documentation and final visual inspections of panels prior to shipping
∙ Instrumental in cycle-time reduction for Lean Manufacturing measurements through utilizing automated test sequencing,
and developing of new concepts to reduce production costs
∙ Reduced production building errors, which minimized the percentage of customer returns
∙ Responsible for the SquareD system programming on both the JC Penney and Walgreens national accounts
Professional Experience
Schneider Electric (SquareD Corporation), LaVergne, TN 2003 – January 2016
Quality & Order Control Coordinator October 2013 - Present
∙ Manage the PO process from creation to execution for internal and external customers
∙ SAP – Invoice reconciliation
∙ Build and confirm Bill of Materials (BOM) for custom panel requests for customer orders
∙ Accurately create and process Purchase Orders in a timely and effective manner
∙ Submit orders through appropriate channels to gain required approvals
∙ Scheduling customer notifications and PO corrections as needed.
∙ Accurately track orders to confirm Proof of Delivery (POD) requests
∙ Maintain accurate ETA dates for open orders
∙ Coordinate the expediting of orders in order to meet customer timing requirements
Quality Control / Build Specialist May 2011 – September 2013
∙ Make timely decisions in order to maintain production output while quickly analyzing situations and provide direction
to production staff
∙ Created SOP training documents to assist in employee training requirements for new products;
∙ Drive continuous improvement activities by modifying production activity;
∙ Facilitate engineering activities in support of new product and process introduction;
∙ Participate in manufacturing operations strategy; facilitate the achievement of production goals;
∙ Define and implement training and assimilation of new employees on the shift;
∙ Evaluate staffing levels in each operational area to manage production inventory and balance workload;
∙ Communicate, administer, and ensure compliance to Company policies for safety, environmental, attendance, etc.;
∙ Communicate business and operational objectives to the workforce
Technical Support Specialist October 2007 – March 2011
∙ Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
∙ Identifies and resolves problems in a timely manner
∙ Configuration of client's equipment to connect to meet customer requirements
∙ Provide training to clients in the use of system and applications as related to Internet
∙ Identify, correct, and advise on operational issues in client control systems
∙ Assist customers and the service department with instrumentation and generic product trouble shooting

2. O. LeRon Prowell
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∙ Perform pre-site installations, inspections, and Start-ups at customer sites
∙ Supplies appropriate telephone support & documentation regarding all above mentioned issues
∙ Maintain customer relationships
∙ Prioritizing, tracking and resolving support issues for current client base
∙ Correcting the issues and communicating resolution to the client
∙ In-depth knowledge of the proprietary controller software system
∙ Developing procedures for increasing support effectiveness and efficiency
∙ Train current and new customers on equipment applications
Customer Support Specialist, November 2005 - September 2007
∙ Provide excellent customer service for internal and external customers by minimizing the number of dropped calls
∙ Promote strong customer satisfaction by exceeding expectations through exceeding lead-time requirements
∙ Handles technical support questions from both internal and external customers on company devices
∙ Complete required training to increasing knowledge base of product capabilities
∙ Solve and address issues related to company devices to eliminate performance errors
∙ Represent the company as a liaison with external customers by resolving product related issues
Technician Senior/Inspector Senior, September 2003 - October 2005
∙ Examined and ensured panels were staged in the shipping area on or before customer due date
∙ Documented the shipment information for copy manager and customer service
∙ Informed management of inventory level of components required in order to maintain productivity
∙ Developed a process for testing and boxing panels which reduced manufacturing times and cost
∙ Completed the Defective Material Document and followed procedure to ensure defective equipment is repaired
∙ Trained new and temporary employees on job requirements to ensure quality component production
Electronic Engineer Maintenance Technician/Inspector, July 2002 - August 2003
Quality Control / Addecco (Temp to Perm) – Schneider Electric, LaVergne TN 2002
Electronic Engineer Maintenance Technician/Inspector
∙ Produced quality panels in order to meet set production schedules
∙ Determine issues with production quality and placed defective products in designated areas
∙ Trained new temporaries on production requirements
∙ Coordinated and assisted in scheduling and meeting production goals
Education
Project Management (Candidate), ITT Technical Institute, Nashville, TN (2009 - 2011)
A.A.S Electronic Engineering Technology, ITT Technical Institute, Nashville, TN
Professional training & Certifications
➢ Electrical Safety Training
➢ Powerlink Qualifications Training
➢ HVAC Controls Certified
Equipment & Software Applications
➢ Microsoft Office – Basic (Words, Excel, PowerPoint, & Outlook)
➢ Schneider “Quote to Cash” Purchase Order System
➢ Schneider Based Software for PLC Programming
➢ Stealth Micrometer
➢ Voltage Multimeter
➢ Oscillioscope
➢ SAP ➢ Fluke Multimeter
➢ Lotus Notes
➢ Modbus Application
➢ Soldering Iron
➢ Northern Telecom Phone Systems
➢ C-Bus