1. NELSON PEREZ, PM
9159 Vineyard Lake Drive • Plantation, FL 33324 • perezn2@gmail.com • (954) 882-3807
Alternate Address: 1627 SW 37 Ave ◦ Coral Gables, FL 33145
PROJECT MANAGER ◦ TELECOMMUNICATIONS ◦ QUALITY ASSURANCE
Innovative and proactive Deployment Project Manager with over 16 years of progressive experience planning
and leading complex projects and related solutions: enterprise, technical, telecommunications, administrative.
Skilled at streamlining processes to meet business strategies. Drive strategic planning and resulting growth
through strong business acumen, technical expertise and contract negotiations. Able to direct highly complex
telecommunication systems projects for multi-billion dollar operations; both domestic and international.
Bilingual: English and Spanish
ENTERPRISE NETWORK INSTALLATIONS ● TECHNICAL PROJECT MANAGEMENT
PROFESSIONAL TEAM MEMBER PRODUCTIVITY ● VENDOR RELATIONSHIP
MANAGEMENT
PROJECT MANAGER & OPERATIONS EXPERIENCE
ECHOSTAR SATELITE COMMUNICATION, Fort Lauderdale, FL August 2008 – February 2010
FIELD SERVICE MANAGER/PROJECT MANAGER
Direct the full installation life cycle for satellite systems accountable for hiring and managing 6 install
teams, coordinating all logistics, and troubleshooting new accounts ensuring product quality.
• Build and maintain strong working relationships with subcontractors and dispatch ensuring the
highest level of customer service and compliance with all company policies and procedures.
• Conduct random on-site inspections for evaluation on the team’s performance to ensure maximum
productivity adding to year end profit and cost reduction.
• Demand accountability of present and future staffing through recruitment, training, and individual
performance evaluations, including analysis and review of weekly performance data to determine
employee meeting company requirements.
• Assist with facility management by overseeing the installation area, Property, clean up and quality
assurance of equipment.
• Schedule all technicians’ routes or reassigning routes, monitor field mobility tracking, training,
assigning jobs to ensure workforce productivity is maintained at optimal levels.
VERIZON, NEW YORK, NY March 1990 – December 2006
MANAGER, Network Operations Program Manager & Project Manager 2004 – 2006
Directed the install of central office transport and switch equipment accountable for over $1M in
equipment inventory managing 24 Mechanical System & Equipment Technicians.
• Spearheaded project lifecycle from initial engineering specification layouts through extensive
collaboration with the network engineers reviewing specifications.
• Significant overall project cost reduction through adding Material System Technicians reducing FTE
by 5.
• Included and updated all execution phases to the project stakeholders.
• Developed and implemented strategic plans for the consolidation of project timelines reducing
company cost 3% increased revenue of $2.5M.
• Performed evaluation and troubleshooting of connection issues including wiring and cable, on a daily/
weekly basis.
• Planned floor layouts for installation of Telecom equipment for optimal outcomes and timelines.
• Research Bench Marking to verify quoted amount for project is accurate.
2. • Assist with Facility management by overseeing the installation area, property management, clean up
and quality assurance of equipment.
NETWORK VENDOR & INSTALLATION MANAGER, Central Office 2000 – 2004
Handled vendor installations for 5 buildings as well as managing and implementing all internal
telecommunications solutions.
• Structured vendor partnerships aligning internal engineering and operations.
• Included and updated all execution phases to the project to stakeholders.
• Conducted equipment configurations in line with engineering recommendations.
• Produced all specific Reporting across execution of the project phase.
• Evaluated each project from technical specifications and installation requirements through
identification of the appropriate Lead and supporting Equipment Technicians.
• Directed equipment research and procurement for the best quality materials within budgetary
guidelines.
• Procurement review for accuracy to make sure contract matches project details.
TEAM LEADER, Multilingual Call Center Billing & Collections/Product sales 1994 – 2000
Led billing/collections teams in daily operations including supervision, training.
• Redesigned a compensation/incentive plan reducing company costs nearly 5% year over year.
• Improved efficiencies/productivity by developing and implementation training on selling techniques
and diplomatic approaches increasing year end revenue 8% translated to $1.8M.
• Worked with team and determine marketing product sales.
• Reviewed customer details of new accounts and established accounts and handled escalation
customer calls.
• Provided weekly observation reviews of Associates to give positive or other necessary feedback.
OTHER EXPERIENCE
Diamond 11 Professional Baseball Trainers, Fort Lauderdale, FL August 2007 – August 2008
Physical Trainer & Operations Manager
CVS Pharmacy, Fort Lauderdale, FL November 2007 – February 2008
Assistant Marketing Manager (Contract position)
• Directed business and financial operations.
• Lead design of creative displays and maintenance of weekly prices generating significant Product
sales and maintaining budgetary guidelines.
EDUCATION and TRAINING
BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION
PACE UNIVERSITY New York, NY
CERTIFICATION
• Project Management Professional, PMP, New Horizon. (Preparing for EXAM)
• Management Leadership Certification, EchoStar Academy.
• Quality Assurance, Corporate Compliance Records Management.
• Cisco Certified Networking Associate in New Horizon (Training)
• Microsoft Project 2007 (novice)
PLATFORMS and TOOLS
• Software: MS Windows, Word, Lotus Notes, MS Outlook and Excel.
• Telecom: Ericsson optical switch, DSX-3 (Digital Signal Level 3 Cross Connect), DSC-1 (Digital
Signal Level 1 Cross Connect), LGX (Light Guide Cross Connect), Nortel, Lucent, Alcoa, wireless
application protocol novice, Lightspan Transport Wireless Multiplexing, Fujitsu Flashwave 4500
