1. MARJORIE CASTLEBERRY
Mcastelberry1959@gmail.com
Dunlap, TN 37327
423-682-1022
SUMMARY
An Engineering Field / Customer Service professional with 20 plus years of experience in Stand-by and UPS
systems testing, repair, and support. A proven track record in implementing procedures, resolving issues, and
consulting with clients. Strong organizational abilities in prioritizing jobs and meeting timely deadlines. A
self-motivated team player focused on creating a collaborative working environment.
TECHNICAL SKILL
• Technical Support
• Manufacturing Supervisor
• Technical training instructor
• Lean manufacturing
• Scheduling
• OSHA Training
• Order Processing
• Coordinated order for shipment
• Kaizen
• Customer Support
• Quality Control
• Infor XA Powerlink / Mapics
• Six Sigma (Green Belt)
• Order Entry
• DuPont Safety Training Observation
Program
• Executed credit memos
• Refined return material authorization
• ISO procedure policy
EXPERIENCE
UPIPOWER LLC/ C & D TECHNOLOGIES, INC: DUNLAP, TN 1 1994-2016
Field Service Specialist Senior​ (2009 –2016)
• Provide technical / customer service support; over the telephone for replacement parts information as
well as provide troubleshooting techniques that our agents and customer use to determine abnormalities
with products, both in utility and telecommunication industry systems (Stand-by “utility” / Ups
systems).
• Direct and document product returns on Return Material Authorization forms to be sent back to the
appropriate factory for repair.
• Travel to customer location to provide on-site repair and training.
• Improved operations of the field service department by seeking out areas of possibility.
• Have applied ISO 9001:2015 quality concepts
• Review and analyze the facts while developing a plan of action.
Repair Center Supervisor / Team Lead ​(2000-2009)
• Assigned and coached employees, on day-to-day job assignments.
• Ordered parts and tested equipment needs for repair center.
• Problem solved and repaired including component level on printed circuit boards.
• Reviewed and analyzed details while developing a plan of action.
• Responsible for developing employees to expand talent.

2. Marjorie Castleberry
Page 2 423-682-1022 Mcastelberry1959@gmail.com
Technician III ​(1994-2000)
• Ensured test procedures were in compliance.
• Tested production to ensure workflow was efficient and cost effective.
• Troubleshooting to ensure product was produced to customer needs.
• Inspected and finished product in alignment with specifications to ensure quality control.
EDUCATION
ECPC: Electronic Computer Programming College, 3805 Brainerd Road Chattanooga, TN. 37411
Associate of Applies Science (1994)
Electronic / Computer Technology, graduated with honors of Cum Laude, received departmental honors for
outstanding Academic achievement in the area of Electronic.