A training session conducted for pharmaceutical professionals of a particular organization

1. Creating a Sustainable Culture of Quality
Roohi B. Obaid
03 Aug 2019 (Part – III)

2. Even a great quality system will fail, if the
Quality Culture
is not equal standard

3. The question isn’t whether we are honest or not…
The question is how strong your culture of quality is…

4. Lets see & assess our Cultural Position
Capabilities Governance Leadership
Mindset Integrity

5. Give your Opinion
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree

6. C
A
P
A
B
I
L
I
T
I
E
S
Patient
Focus
I know our products are focused on
Quality Target Product Profile
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
A

7. C
A
P
A
B
I
L
I
T
I
E
S
Training
The training I have received clearly helps me to
ensure quality in the end product
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
B

8. C
A
P
A
B
I
L
I
T
I
E
S
Problem
Solving
All line workers are regularly involved in problem
solving, trouble shooting & investigations
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
C

9. G
O
V
E
R
N
A
N
C
E
Recognition
We recognize and celebrate both individual &
group achievements in quality
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
D

10. G
O
V
E
R
N
A
N
C
E
Metrics
Up-to-date quality metrics (defects, rejects,
complaints) are posted & easily visible in line
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
E

11. G
O
V
E
R
N
A
N
C
E
Knowledge
Each worker can explain what line quality
information is tracked & why
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
F

12. G
O
V
E
R
N
A
N
C
E
Continuous
Improvement
We are regularly tracking variations in process
parameters & using them to improve the processes
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
G

13. L
E
A
D
E
R
S
H
I
P
Coaching
Supervisors provide regular & sufficient support &
coaching to line workers to help them improve
quality
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
H

14. L
E
A
D
E
R
S
H
I
P
Dialogue
We have daily quality metrics reviews & quality
issues discussions on the shop floor
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
I

15. L
E
A
D
E
R
S
H
I
P
Gemba
Management is on the floor several times a day
both for planned meetings & also to observe &
contribute to the daily activities
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
J

16. M
I
N
D
S
E
T
Awareness
Every line worker is aware of the biggest quality
issue on their line & what is being done about them
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
K

17. M
I
N
D
S
E
T
Responsibility
All employees see quality & compliance as their
personal responsibility
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
L

18. I
N
T
E
G
R
I
T
Y
Openness
I am not afraid to bring quality issues to the
management’s attention
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
M

19. I
N
T
E
G
R
I
T
Y
Ethics
People I work with, do not exploit to their
advantage inconsistencies or “grey areas” in
procedures
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
N

20. I
N
T
E
G
R
I
T
Y
Motivation
All employees care about doing good job & go the
extra mile to ensure quality
1
Strongly
agree
2
Agree
3
Disagree
4
Strongly
disagree
O

21. Thanks