1. ALAMELU.R
Alamu689@gmail.com
91- 9791756090
CAREER OBJECTIVE:
My goal is to obtain a position in a leading organisation group that utilizes my skills
as consistent with great attention to detail and gain further experience while enhancing the
company’s productivity and reputation. Work collaboratively with other team members and
supporting the team, respecting and understanding others views and giving feedback.
EDUCATIONAL QUALIFICATION:
MFM (Master of Financial Management) from Bharathidhasan University, Trichy
JOB PROFILE:
 Worked for Scope International (Subsidiary of Standard Chartered Bank) Pvt
Limited as Corporate Action Application Support Specialist from June’2010 to 10-
July’2015.
 Worked for MAX NEWYORK LIFE INSURANCE COMPANY LTD as Operation
Executive from September 2008 to February 2010.
EXPERIENCE SUMMARY:
 More than 4.5 Years experience on Investment Banking (Securities Services) as
Support Lead.
 Ability to provide L1 and L2 Support.
 Knowledge to run the SQL queries in Live/UAT servers to troubleshoot any issue.
 Expertise in vendor / users interaction to establish functionality and features as per
requirements.
 Understanding of Processes and Methodologies - Quality, Corporate Action Modules.
 Expertise in Client-Server application support.
 Worked with Application support team to identify and understand the ongoing issues
in production environment.
 Experience to track the corporate action announcements along with other additional
systems to identify all positions entitled to participate in upcoming Corporate Events
 Sound knowledge to calculate entitlements based upon the identified positions and
reviews the transactions based on entitlement and trades received.
 Managing escalations raised by respective team members and work to resolve the
same in individual capacity or through interacting with onshore.
 Provided timely support using ORACLE and UNIX to the operation team and
guidance necessary to fulfil its daily responsibilities in a timely and accurate manner.
 Experience in fixing defects, enhancements and other modifications as required.
 Experience in financial / banking [BFSI].
 Experienced with preparing the MIS reports, incidents reports.
 Experience in documents, tracks and verifies defects and fixes in assigned
applications.

2.  Participated in activities to ensure that assigned projects adhere to agreed-upon
functional specification and applicable QA standards.
 Experience in Functional Testing as well as in Application Testing.
 Very good experience in stakeholder management & Vendor management.
 Analyse and identify gaps in functional/business requirement.
 Ability to write test scenarios, test cases based on the requirement.
 Hands on experience in executing test cases/test scripts.
 Expertise in defect logging, tracking and verifying defects.
 Experience in managing test environment and implementing builds.
 Mentor other team members on product/application features/functionality and
domain.
 Knowledge in DBMS systems like Oracle.
 Experience in database testing.
TECHNICAL SKILL MATRIX:
 MS Office, Tally 9.
 In Plant training attended for two months in an Audit Firm.
 Two months certification for spoken English in “British English Council”.
 Good knowledge in ITIL process such as incident management, problem
management and change management.
Roles & Responsibilities:
 Production support of high critical business application covering the following
category of tasks
o Incident and Problem Management
o Change and Release Management
o Periodic reporting to management
o Provide technology related support and Train Business users in handling BAU
Operations
 Help the PSS Team to provide coverage on a 7 day a week, 24 hour per day (24/7)
basis
 Take End to End ownership of Technology incidents and Requests in order to resolve
them within agreed objectives and to the satisfaction of customers
 Debug difficult issues and achieve resolution.
 Meet or better assigned SLAs.
 Improve stability of applications through root-cause analysis and undertaking
preventive / perfective maintenance activities.
 Look at ways of improving the processes in order to achieve continuous productivity
and quality improvements.

3.  Adherence to the specified standards of Quality and Audit / Risk requirements
 Upholding the Values of the Group and Company at all times and Compliance with
all applicable Rules/ Regulations and Company and Group Policies.
 To build relationship & network with stakeholders within & outside ITSC
 Ensure customer satisfaction through improved service and quality
 Gather the client requirements in functional and technical level and deliver the
enhancement in system.
 Preparing rules to process the Corporate Action as per the client requirement based on
market functionality.
 Work involved talking calls from diverse customers and providing instant solutions
 Responsible for customer service in the digital equipment division, duties included
answering customer queries, problem solving and providing detailed information on
new products.
 Solving Queries raised by the Investors, branches and Internal Customers through
mails and telephones.
Achievements:
 Won the award twice from TSD Global PSS Head for the best support and maintain
the system performance as good in Corporate Action Peak Season.
 Won the award from TSD PSS Head as most valuable contributor for the best support.
 Received appreciation from client and Operational Head twice for the best support
and assisting the operational users to avoid the client compliance.
 Won the Most Valuable Contributor Of Max New York Life Insurance in 4 Quarters.
 Qualify for Overall Tamil Nadu Renewals Contest and Win the Gift Vouchers of Rs.
1000/- in 2 Quarters.
 Won the Award From our Office Head the name of "OPERATIONS SUPPORTOR."
 Won the Memento of Most Valuable Founder Member Of Max New York Life
Insurance on 25th Founder's Day Celebration.
 Won the Certificate for second position in TN Patch for Renewals Contest Signed by
Regional Manager of Max New York Life.
 Received appreciations from country and central operations for going the extra mile,
for providing application support and enabling them handle BAU operations.

4. PERSONAL DETAILS:
Father’s name : S. Raghavan
Nationality : Indian
DOB : 06-Apr-1988
Blood Group : O+ve
Marital Status : Married
Languages Known : English and Tamil
Sex : Female
Permanent Address : 19/L-124, Old Rayakotta Road Hudco,
Rayakotta Main Road,
Hosur – 635 109.
Krishnagiri District.
DECLARATION:
I hereby declare that the information furnished above is true to the best of my knowledge.