SlideShare a Scribd company logo

Sujoyendra Mohan Mukherjee-Final-2016-India

1 of 3
Download to read offline
Page 1 of 3
Sujoyendra Mohan Mukherjee
Present Address: 8 Ard Lorcain Villas, Stillorgan, Dublin -18, Ireland.
Permanent Address: Flat No -1418, Tower C, Gaur Global Village, Crossing Republik, NH-24, Ghaziabad, UP-2001016, India.
Mobile: +353 899775864| Email: sujoyendramm@gmail.com
Date of Birth: 1st August, 1981
Senior Level | Business Analysis,Quality Assurance ,Project Manager & Consulting | Banking Lending Software& IT
Services
 A dynamic and seasoned professionalwith 11 years’ experience in managing large scale information technology /
Enterprise Resource Planning projects encompassing complex corporate business systems.
 PGDPM in Planning & Entrepreneurship from IIPM, New Delhi and MBA in Marketing & IT from IMI, Brussels; currently
associated with Accenture Plc, Dublin.
 Experience in heading banking, IT, CRM, ERP & Business Systems departments, worked as Business Analyst, Project
Manager, Delivery Manager and Operations Manager with reputed Software &Banking Companies.
 Possess international& indigenous experience (Ireland, Dubai, India and South East Asia) and the ability to work with
multi-cultural team members.
 Effectively managed diversified software projects: End2End implementations of Oracle 10 G 2 – finance, Finn one
Modules, Ideal3 of DBS Singapore, New Banking Platformof AIB, Data migration and conversion from Finacle Core
banking Latest versions.
 Expertise in all phase of software implementation and development life cycle: Budgeting, analysis, project initiation &
planning, systemdesign, execution & control, testing, project closure & support (stabilizing and optimizing package
applications).
 Excellent in managing preparation of technical& commercial proposals [RFQ, RFP & RFI], driving growth, generating
revenues & reviewing proposals etc.
 Expertise in managing global clients, different Stakeholders, Partners, Service Providers, Vendors, Business Units & Peer
Organizations.
 An effective leader with distinguished abilities in recruiting, training & motivating cross functionalteams of Project
Managers, functionaland technical consultants, key business user to maintain deliverables as per the SLA & KPI as well
as elevating service standards for business excellence, as well as in achieving their personalgoals.
 Attributes include: Self-confidence, motivation & strong determination and problem solving attitude.
 BABOK & PMP training Certified from NSEL.
 Adept with:
 Project Management  Product Presentation  Leadership & Team Building
 Solutions Management  Banking Operations/
Credit Evaluation
 Customer Solutions /Relations
 Agile Methodology  Stakeholder Management  Issue Management
PROFESSIONAL EXPERIENCE & CONTRIBUTIONS
AccenturePLC 19th
Oct 2015- Preset
Designation- Associate Manager
Project-Bankof Ireland,Dublin.
Working as Project Manager in Change zone managing the regulatory changes in the mortgage & deposits area.
Managing project resources and budget allocations along with stakeholder management.
DELL International Services Dec 2012 – 16th
Oct 2015
Business Systems Advisor
Projects- AIB,Dublin: - Mortgage & Personal Lending Project role as Systemanalyst from July 2013 to Oct 2015
 Worked as Scrum Master in the Online Mortgage project for creating the online mortgage calculator & online Mortgage
portal.
 Worked as Test Lead & functionalBusiness analyst in the personallending Project for creating online Overdrafts, Personal
Loan & Top up Loans.
 Worked as Test Manager for Finance & leasing project at AIB on creation online Dealer Portal.
 Worked as a liaison between business users of Personallending dept. and developers to submit requirements and
Page 2 of 3
Changes, clarify questions and issues.
 Extensively experienced for organizing and documenting requirements, preparing use cases, writing business documents
and reports in Pre- Testing phase.
 Test case review to ensure avoidance of functionalgaps.
 Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and
ensure the testing results correspond to the business expectations.
 Delivery acceptance confirmation, functionality demo method and test result verification.
 Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
 Provided training to users, and involved in conducting UATsessions to gain user confidence and approval.
 Provided project manager with regular status updates assisting the overallproject management initiative.
 Reviewing User stories & use cases for minimizing the functional gap.
DBS Bank Singapore:Ideal3 ™Corporateinternet banking solution.
Project Methodologies: Agile.
Role: Business Analyst
Responsibilities and Work Area :
Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and
issues.
• Extensively experienced for organizing and documenting requirements, preparing use cases, writing business
documents and reports in Pre- Testing phase.
• Test case review to ensure avoidance of functionalgaps.
Nokia India Pvt Ltd Aug 2011 - 30th Nov-2012
Manager - Business Analyst /Technical Operations
 Project Manager for implementing mobile banking product & ATM cards system.
 Performing the testing of the used cases for mobile banking product.
 Demonstrating product to the Distributors and channel partners.
 Creating the Functional documents for Mobile banking product enhancements & creating the ATM cards usage
deployment document by using FIS switch network..
 Supporting the sales team in the product demo.
 Creating process manual documents and other functionalspecification documents for Operations & quality improvement.
 Managing the ATM cards operations process for UBI money product & YBL money of Yes bank across India. ATM cards
Chargebackprocess.
 Performing the quality analysis for various processes under the business operations vertical.
 Creating functionaldocuments for channel campaigning & product distribution.
Nucleus Software Exports Ltd May 2010 - Aug 2011
Business Analyst - Business Analyst Group
FinnOne™ Product (Lending Software Product) functionalBusiness analyst.
 Performing the Requirement analysis for FinnOne™ product.
 Demonstrating FinnOne suite Products (CAS-Retail& Corporate, LMS, Document management system, Lead
management, Power pay, collections & customer servicing module) to the client in India & abroad.
 Creating process manual document and other functional documents like BRD.
 Supporting the functional& business requirement in the FinnOne suite implementation process. Suporting at UAT.
 Pre Sales Responding to RFP, evaluating customer needs (functional) and conducting demonstrations at client site/web
demo.
 Understand client requirement and thereby figuring out the customizations and identifying the scope of the enhancement.
 Prepare and Review of Documents like Business Requirement Documents (BRDs),Gap Analysis Document (GAD) and
Functional Specification Document (FSD).
 Fully involved in FinnOne CAS (Customer Acquisition system), Loan Management System(LMS) and Collections major
products of FinnOne Product Suite .Involved during various stages of SDLC (System Development Life Cycle).
 Providing expertise in retaillending products in implementing process and creating the functionaldocuments.
About Projects: Finn One Suite implementation (CAS & LMS): Fed Bank Financials Services, India.
Project Methodology: Agile & Waterfall(for 2 modules).
Understand and document the Business Requirements focused on Banking Solution along with Mortgage system.
Page 3 of 3
 Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the
Business Group and the Technology Group.
 Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and
facilitated meetings to explain the impacts and effects of compliance.
 Co-Managed the Change Controlprocess for the entire project as a whole by facilitating group meetings, one-on-one
interview sessions and email correspondence with work streamowners to discuss the impact of Change Request on the
project.
 Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the
organization and plans accordingly and conducted project related presentations.
 Conduct sprint meeting with the scrum master to review the product backlogs.
 Performing the daily scrum meeting and review the current status.
 To conduct sprint review, once the sprint is over to analyze what went right and all needs to be changed.

The Royal Bank of Scotland Plc Apr 2006 - May 2010
(Formerly ABM AMROBank)
Senior Team Leader - CentralizedOperations(COPS) & Project Migrations & BusinessAnalysis
Individual Responsibilities
 Participate in business requirement gathering sessions with the banks global business teams to understand and document
the requirements.
 Maintenance of Loans, Retail liabilities & Investment Products Portfolio of ABN AMRO Bank.
 Analysis for fitment of business practices with existing systemand need for enhancements in existing system.
 Reviewing requirements and preparing the gap analysis and process mapping documents, product backlog and user
stories.
 Coordinating with bank’s business users to understand requirements aimed at enhancing the User Experience. Create
Functional design documents. Support testing team in functionaltest planning
 Support Business Acceptance Testing / User Acceptance Testing.
 Conduct workshops and presentations to review and validate the ‘As-Is’ business process with the business users and the
Bank’s IT team.
 Prepare the System requirement document and the Customisation approach document.
 Discuss with the development team on the gaps identified as part of the requirement analysis activity and provide
customization approach wherever required.
 Gave demonstrations and presentations to educate the teammembers about system functionalities and capabilities.
ICICI Bank Ltd May 2005 - Apr 2006
Credit Manager
 Retail Asset product group Home loans Sanction and disbursements.
 Handling the team of five persons for sanctions and disbursements.
 Reviewing of the file and sanctioning the file as per the credit policy.
 Handling the customer queries and complaints throughout the process (Sanction to Disbursal).
 Responsible for successfully checking of the documents provided by the customer and then to judge the credit
accountability of the customer.
 Controlling the back office ops team of the branch.
 Approving the loan application on the Loan origination system/ APS.
AWARDS
 Received award of “Service Excellence” at Nucleus Software as Business Analyst.
 Received “Bravo”award at RBS as the “Best Team Leader”.
 Received “Dell Champion” award From Dell Services.
ACADEMICS
 MBA - Marketing & Finance, 2005- IMI, Brussels.
 Post Graduate Diploma in Business Administration (Finance and Marketing Management) From IIPM New Delhi.
 B Com (Hons) – from University of Calcutta, 2002.

Recommended

Gaurav ba mobile apps
Gaurav  ba mobile appsGaurav  ba mobile apps
Gaurav ba mobile appsajay kumar
 
Vishvas resume business_analyst_7_year_exp
Vishvas resume business_analyst_7_year_expVishvas resume business_analyst_7_year_exp
Vishvas resume business_analyst_7_year_expvishvasyadav45
 
Vishvas resume business_analyst_7_year_exp
Vishvas resume business_analyst_7_year_expVishvas resume business_analyst_7_year_exp
Vishvas resume business_analyst_7_year_expvishvasyadav45
 
Soumyabrata Moulick-Business Analyst
Soumyabrata Moulick-Business AnalystSoumyabrata Moulick-Business Analyst
Soumyabrata Moulick-Business AnalystSoumyabrata Moulick
 
ShivamThakur_CV_Business Analyst
ShivamThakur_CV_Business AnalystShivamThakur_CV_Business Analyst
ShivamThakur_CV_Business AnalystShivam Thakur
 

More Related Content

What's hot

Senior Business Analyst CV
Senior Business Analyst CVSenior Business Analyst CV
Senior Business Analyst CVRichard Pitt
 
Alicia Scott CV Business Analyst Nov 2016
Alicia Scott CV Business Analyst Nov 2016Alicia Scott CV Business Analyst Nov 2016
Alicia Scott CV Business Analyst Nov 2016Alicia Scott
 
3.KIRAN Resume_Business Analyst_Insurance
3.KIRAN Resume_Business Analyst_Insurance3.KIRAN Resume_Business Analyst_Insurance
3.KIRAN Resume_Business Analyst_InsuranceKIRAN KUMAR
 
Abhishek Sengupta SAP SD Resume
Abhishek Sengupta SAP SD ResumeAbhishek Sengupta SAP SD Resume
Abhishek Sengupta SAP SD ResumeAbhishek Sengupta
 
Ekta Mehrotra_CV_Business Analyst 3 yrs Exp
Ekta Mehrotra_CV_Business Analyst 3 yrs ExpEkta Mehrotra_CV_Business Analyst 3 yrs Exp
Ekta Mehrotra_CV_Business Analyst 3 yrs ExpEkta Khanna
 
Firdose_CustomerAdvocacy_Feb-2016
Firdose_CustomerAdvocacy_Feb-2016Firdose_CustomerAdvocacy_Feb-2016
Firdose_CustomerAdvocacy_Feb-2016firdose S
 
SHUSHANT_PAL_CV_1
SHUSHANT_PAL_CV_1SHUSHANT_PAL_CV_1
SHUSHANT_PAL_CV_1Sushant Pal
 
Daksha Desai Resume Business Analyst
Daksha Desai Resume   Business AnalystDaksha Desai Resume   Business Analyst
Daksha Desai Resume Business Analystdakshadesai1
 
ShwetaBatra_Resume
ShwetaBatra_ResumeShwetaBatra_Resume
ShwetaBatra_ResumeShweta Batra
 
Srinithya_Software Testing resume
Srinithya_Software Testing resumeSrinithya_Software Testing resume
Srinithya_Software Testing resumeSrinithya Kumar
 
Raya-SAP SD Resume
Raya-SAP SD ResumeRaya-SAP SD Resume
Raya-SAP SD Resumeraya saha
 

What's hot (20)

Senior Business Analyst CV
Senior Business Analyst CVSenior Business Analyst CV
Senior Business Analyst CV
 
Alicia Scott CV Business Analyst Nov 2016
Alicia Scott CV Business Analyst Nov 2016Alicia Scott CV Business Analyst Nov 2016
Alicia Scott CV Business Analyst Nov 2016
 
Avijit_Chakraborty
Avijit_ChakrabortyAvijit_Chakraborty
Avijit_Chakraborty
 
3.KIRAN Resume_Business Analyst_Insurance
3.KIRAN Resume_Business Analyst_Insurance3.KIRAN Resume_Business Analyst_Insurance
3.KIRAN Resume_Business Analyst_Insurance
 
Abhishek Sengupta SAP SD Resume
Abhishek Sengupta SAP SD ResumeAbhishek Sengupta SAP SD Resume
Abhishek Sengupta SAP SD Resume
 
Experienced IT Business Analyst
Experienced IT Business AnalystExperienced IT Business Analyst
Experienced IT Business Analyst
 
Shail_Tank
Shail_TankShail_Tank
Shail_Tank
 
Ekta Mehrotra_CV_Business Analyst 3 yrs Exp
Ekta Mehrotra_CV_Business Analyst 3 yrs ExpEkta Mehrotra_CV_Business Analyst 3 yrs Exp
Ekta Mehrotra_CV_Business Analyst 3 yrs Exp
 
Cv nishant kulkarni
Cv nishant kulkarniCv nishant kulkarni
Cv nishant kulkarni
 
40827146 sd-resume
40827146 sd-resume40827146 sd-resume
40827146 sd-resume
 
PARAG_Resume_New
PARAG_Resume_NewPARAG_Resume_New
PARAG_Resume_New
 
Firdose_CustomerAdvocacy_Feb-2016
Firdose_CustomerAdvocacy_Feb-2016Firdose_CustomerAdvocacy_Feb-2016
Firdose_CustomerAdvocacy_Feb-2016
 
SHUSHANT_PAL_CV_1
SHUSHANT_PAL_CV_1SHUSHANT_PAL_CV_1
SHUSHANT_PAL_CV_1
 
Resume - Sr. Business Analyst
Resume - Sr. Business AnalystResume - Sr. Business Analyst
Resume - Sr. Business Analyst
 
Daksha Desai Resume Business Analyst
Daksha Desai Resume   Business AnalystDaksha Desai Resume   Business Analyst
Daksha Desai Resume Business Analyst
 
Som Chatterjee CRM-2
Som Chatterjee CRM-2Som Chatterjee CRM-2
Som Chatterjee CRM-2
 
ShwetaBatra_Resume
ShwetaBatra_ResumeShwetaBatra_Resume
ShwetaBatra_Resume
 
Srinithya_Software Testing resume
Srinithya_Software Testing resumeSrinithya_Software Testing resume
Srinithya_Software Testing resume
 
Resume
ResumeResume
Resume
 
Raya-SAP SD Resume
Raya-SAP SD ResumeRaya-SAP SD Resume
Raya-SAP SD Resume
 

Viewers also liked

Hum2220 sp2016 final exam study guide annotated
Hum2220 sp2016 final exam study guide annotatedHum2220 sp2016 final exam study guide annotated
Hum2220 sp2016 final exam study guide annotatedProfWillAdams
 
TECHNICAL - TACTICAL DEFENSIVE SPECIFIC POSITIONS
TECHNICAL - TACTICAL DEFENSIVE SPECIFIC POSITIONSTECHNICAL - TACTICAL DEFENSIVE SPECIFIC POSITIONS
TECHNICAL - TACTICAL DEFENSIVE SPECIFIC POSITIONSPaulalillo
 
Yenilenebilir enerji kaynakları
Yenilenebilir enerji kaynaklarıYenilenebilir enerji kaynakları
Yenilenebilir enerji kaynaklarıFurkan Çağır
 
Capital Reserve Brochure
Capital Reserve BrochureCapital Reserve Brochure
Capital Reserve BrochureLyn Hart
 
Creating Content Strategies for WordPress
Creating Content Strategies for WordPressCreating Content Strategies for WordPress
Creating Content Strategies for WordPressAngelica Yarde
 
Kidnap and ransom insurance at an inflection point
Kidnap and ransom insurance at an inflection pointKidnap and ransom insurance at an inflection point
Kidnap and ransom insurance at an inflection pointCognizant
 
50 Ways To Understand The Digital Customer Experience
50 Ways To Understand The Digital Customer Experience50 Ways To Understand The Digital Customer Experience
50 Ways To Understand The Digital Customer ExperienceCognizant
 

Viewers also liked (13)

Hum2220 sp2016 final exam study guide annotated
Hum2220 sp2016 final exam study guide annotatedHum2220 sp2016 final exam study guide annotated
Hum2220 sp2016 final exam study guide annotated
 
TECHNICAL - TACTICAL DEFENSIVE SPECIFIC POSITIONS
TECHNICAL - TACTICAL DEFENSIVE SPECIFIC POSITIONSTECHNICAL - TACTICAL DEFENSIVE SPECIFIC POSITIONS
TECHNICAL - TACTICAL DEFENSIVE SPECIFIC POSITIONS
 
Yenilenebilir enerji kaynakları
Yenilenebilir enerji kaynaklarıYenilenebilir enerji kaynakları
Yenilenebilir enerji kaynakları
 
Gaceta 126 senado
Gaceta 126 senadoGaceta 126 senado
Gaceta 126 senado
 
Capital Reserve Brochure
Capital Reserve BrochureCapital Reserve Brochure
Capital Reserve Brochure
 
Medios de comicacion
Medios de comicacionMedios de comicacion
Medios de comicacion
 
Creating Content Strategies for WordPress
Creating Content Strategies for WordPressCreating Content Strategies for WordPress
Creating Content Strategies for WordPress
 
Kidnap and ransom insurance at an inflection point
Kidnap and ransom insurance at an inflection pointKidnap and ransom insurance at an inflection point
Kidnap and ransom insurance at an inflection point
 
50 Ways To Understand The Digital Customer Experience
50 Ways To Understand The Digital Customer Experience50 Ways To Understand The Digital Customer Experience
50 Ways To Understand The Digital Customer Experience
 
My cv
My cvMy cv
My cv
 
Time Management-2015
Time Management-2015Time Management-2015
Time Management-2015
 
Format.pot
Format.potFormat.pot
Format.pot
 
Maria del Mar Rubia
Maria del Mar RubiaMaria del Mar Rubia
Maria del Mar Rubia
 

Similar to Sujoyendra Mohan Mukherjee-Final-2016-India

Similar to Sujoyendra Mohan Mukherjee-Final-2016-India (20)

Bhooma_Sampath (1)
Bhooma_Sampath (1)Bhooma_Sampath (1)
Bhooma_Sampath (1)
 
Balaji P - Resume
Balaji P - ResumeBalaji P - Resume
Balaji P - Resume
 
Soumya_Ranjan
Soumya_RanjanSoumya_Ranjan
Soumya_Ranjan
 
Madhavi saxena
Madhavi saxenaMadhavi saxena
Madhavi saxena
 
bharatbhushanbhama_Resume
bharatbhushanbhama_Resumebharatbhushanbhama_Resume
bharatbhushanbhama_Resume
 
Abhijeet resume
Abhijeet resumeAbhijeet resume
Abhijeet resume
 
Balaji P - Resume
Balaji P - ResumeBalaji P - Resume
Balaji P - Resume
 
Nitin Sethi^
Nitin Sethi^Nitin Sethi^
Nitin Sethi^
 
YogeshBhosale_Resume
YogeshBhosale_ResumeYogeshBhosale_Resume
YogeshBhosale_Resume
 
Resume
ResumeResume
Resume
 
Anita_Resume_2014_09
Anita_Resume_2014_09Anita_Resume_2014_09
Anita_Resume_2014_09
 
maheshresume
maheshresumemaheshresume
maheshresume
 
SAP_Functional_Tester_Kavita Pandey
SAP_Functional_Tester_Kavita PandeySAP_Functional_Tester_Kavita Pandey
SAP_Functional_Tester_Kavita Pandey
 
Pramoth_R _CV
Pramoth_R _CVPramoth_R _CV
Pramoth_R _CV
 
Sanjeev Chawla_17Aug16
Sanjeev Chawla_17Aug16Sanjeev Chawla_17Aug16
Sanjeev Chawla_17Aug16
 
Cv gulam (1)
Cv gulam (1)Cv gulam (1)
Cv gulam (1)
 
Sathish resume
Sathish resumeSathish resume
Sathish resume
 
resume_Biswajit1
resume_Biswajit1resume_Biswajit1
resume_Biswajit1
 
Resume (1)
Resume (1)Resume (1)
Resume (1)
 
Resume_Shameena_Technical Lead_10Yrs
Resume_Shameena_Technical Lead_10YrsResume_Shameena_Technical Lead_10Yrs
Resume_Shameena_Technical Lead_10Yrs
 

Sujoyendra Mohan Mukherjee-Final-2016-India

  • 1. Page 1 of 3 Sujoyendra Mohan Mukherjee Present Address: 8 Ard Lorcain Villas, Stillorgan, Dublin -18, Ireland. Permanent Address: Flat No -1418, Tower C, Gaur Global Village, Crossing Republik, NH-24, Ghaziabad, UP-2001016, India. Mobile: +353 899775864| Email: sujoyendramm@gmail.com Date of Birth: 1st August, 1981 Senior Level | Business Analysis,Quality Assurance ,Project Manager & Consulting | Banking Lending Software& IT Services  A dynamic and seasoned professionalwith 11 years’ experience in managing large scale information technology / Enterprise Resource Planning projects encompassing complex corporate business systems.  PGDPM in Planning & Entrepreneurship from IIPM, New Delhi and MBA in Marketing & IT from IMI, Brussels; currently associated with Accenture Plc, Dublin.  Experience in heading banking, IT, CRM, ERP & Business Systems departments, worked as Business Analyst, Project Manager, Delivery Manager and Operations Manager with reputed Software &Banking Companies.  Possess international& indigenous experience (Ireland, Dubai, India and South East Asia) and the ability to work with multi-cultural team members.  Effectively managed diversified software projects: End2End implementations of Oracle 10 G 2 – finance, Finn one Modules, Ideal3 of DBS Singapore, New Banking Platformof AIB, Data migration and conversion from Finacle Core banking Latest versions.  Expertise in all phase of software implementation and development life cycle: Budgeting, analysis, project initiation & planning, systemdesign, execution & control, testing, project closure & support (stabilizing and optimizing package applications).  Excellent in managing preparation of technical& commercial proposals [RFQ, RFP & RFI], driving growth, generating revenues & reviewing proposals etc.  Expertise in managing global clients, different Stakeholders, Partners, Service Providers, Vendors, Business Units & Peer Organizations.  An effective leader with distinguished abilities in recruiting, training & motivating cross functionalteams of Project Managers, functionaland technical consultants, key business user to maintain deliverables as per the SLA & KPI as well as elevating service standards for business excellence, as well as in achieving their personalgoals.  Attributes include: Self-confidence, motivation & strong determination and problem solving attitude.  BABOK & PMP training Certified from NSEL.  Adept with:  Project Management  Product Presentation  Leadership & Team Building  Solutions Management  Banking Operations/ Credit Evaluation  Customer Solutions /Relations  Agile Methodology  Stakeholder Management  Issue Management PROFESSIONAL EXPERIENCE & CONTRIBUTIONS AccenturePLC 19th Oct 2015- Preset Designation- Associate Manager Project-Bankof Ireland,Dublin. Working as Project Manager in Change zone managing the regulatory changes in the mortgage & deposits area. Managing project resources and budget allocations along with stakeholder management. DELL International Services Dec 2012 – 16th Oct 2015 Business Systems Advisor Projects- AIB,Dublin: - Mortgage & Personal Lending Project role as Systemanalyst from July 2013 to Oct 2015  Worked as Scrum Master in the Online Mortgage project for creating the online mortgage calculator & online Mortgage portal.  Worked as Test Lead & functionalBusiness analyst in the personallending Project for creating online Overdrafts, Personal Loan & Top up Loans.  Worked as Test Manager for Finance & leasing project at AIB on creation online Dealer Portal.  Worked as a liaison between business users of Personallending dept. and developers to submit requirements and
  • 2. Page 2 of 3 Changes, clarify questions and issues.  Extensively experienced for organizing and documenting requirements, preparing use cases, writing business documents and reports in Pre- Testing phase.  Test case review to ensure avoidance of functionalgaps.  Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.  Delivery acceptance confirmation, functionality demo method and test result verification.  Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.  Provided training to users, and involved in conducting UATsessions to gain user confidence and approval.  Provided project manager with regular status updates assisting the overallproject management initiative.  Reviewing User stories & use cases for minimizing the functional gap. DBS Bank Singapore:Ideal3 ™Corporateinternet banking solution. Project Methodologies: Agile. Role: Business Analyst Responsibilities and Work Area : Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues. • Extensively experienced for organizing and documenting requirements, preparing use cases, writing business documents and reports in Pre- Testing phase. • Test case review to ensure avoidance of functionalgaps. Nokia India Pvt Ltd Aug 2011 - 30th Nov-2012 Manager - Business Analyst /Technical Operations  Project Manager for implementing mobile banking product & ATM cards system.  Performing the testing of the used cases for mobile banking product.  Demonstrating product to the Distributors and channel partners.  Creating the Functional documents for Mobile banking product enhancements & creating the ATM cards usage deployment document by using FIS switch network..  Supporting the sales team in the product demo.  Creating process manual documents and other functionalspecification documents for Operations & quality improvement.  Managing the ATM cards operations process for UBI money product & YBL money of Yes bank across India. ATM cards Chargebackprocess.  Performing the quality analysis for various processes under the business operations vertical.  Creating functionaldocuments for channel campaigning & product distribution. Nucleus Software Exports Ltd May 2010 - Aug 2011 Business Analyst - Business Analyst Group FinnOne™ Product (Lending Software Product) functionalBusiness analyst.  Performing the Requirement analysis for FinnOne™ product.  Demonstrating FinnOne suite Products (CAS-Retail& Corporate, LMS, Document management system, Lead management, Power pay, collections & customer servicing module) to the client in India & abroad.  Creating process manual document and other functional documents like BRD.  Supporting the functional& business requirement in the FinnOne suite implementation process. Suporting at UAT.  Pre Sales Responding to RFP, evaluating customer needs (functional) and conducting demonstrations at client site/web demo.  Understand client requirement and thereby figuring out the customizations and identifying the scope of the enhancement.  Prepare and Review of Documents like Business Requirement Documents (BRDs),Gap Analysis Document (GAD) and Functional Specification Document (FSD).  Fully involved in FinnOne CAS (Customer Acquisition system), Loan Management System(LMS) and Collections major products of FinnOne Product Suite .Involved during various stages of SDLC (System Development Life Cycle).  Providing expertise in retaillending products in implementing process and creating the functionaldocuments. About Projects: Finn One Suite implementation (CAS & LMS): Fed Bank Financials Services, India. Project Methodology: Agile & Waterfall(for 2 modules). Understand and document the Business Requirements focused on Banking Solution along with Mortgage system.
  • 3. Page 3 of 3  Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group.  Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and facilitated meetings to explain the impacts and effects of compliance.  Co-Managed the Change Controlprocess for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work streamowners to discuss the impact of Change Request on the project.  Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.  Conduct sprint meeting with the scrum master to review the product backlogs.  Performing the daily scrum meeting and review the current status.  To conduct sprint review, once the sprint is over to analyze what went right and all needs to be changed.  The Royal Bank of Scotland Plc Apr 2006 - May 2010 (Formerly ABM AMROBank) Senior Team Leader - CentralizedOperations(COPS) & Project Migrations & BusinessAnalysis Individual Responsibilities  Participate in business requirement gathering sessions with the banks global business teams to understand and document the requirements.  Maintenance of Loans, Retail liabilities & Investment Products Portfolio of ABN AMRO Bank.  Analysis for fitment of business practices with existing systemand need for enhancements in existing system.  Reviewing requirements and preparing the gap analysis and process mapping documents, product backlog and user stories.  Coordinating with bank’s business users to understand requirements aimed at enhancing the User Experience. Create Functional design documents. Support testing team in functionaltest planning  Support Business Acceptance Testing / User Acceptance Testing.  Conduct workshops and presentations to review and validate the ‘As-Is’ business process with the business users and the Bank’s IT team.  Prepare the System requirement document and the Customisation approach document.  Discuss with the development team on the gaps identified as part of the requirement analysis activity and provide customization approach wherever required.  Gave demonstrations and presentations to educate the teammembers about system functionalities and capabilities. ICICI Bank Ltd May 2005 - Apr 2006 Credit Manager  Retail Asset product group Home loans Sanction and disbursements.  Handling the team of five persons for sanctions and disbursements.  Reviewing of the file and sanctioning the file as per the credit policy.  Handling the customer queries and complaints throughout the process (Sanction to Disbursal).  Responsible for successfully checking of the documents provided by the customer and then to judge the credit accountability of the customer.  Controlling the back office ops team of the branch.  Approving the loan application on the Loan origination system/ APS. AWARDS  Received award of “Service Excellence” at Nucleus Software as Business Analyst.  Received “Bravo”award at RBS as the “Best Team Leader”.  Received “Dell Champion” award From Dell Services. ACADEMICS  MBA - Marketing & Finance, 2005- IMI, Brussels.  Post Graduate Diploma in Business Administration (Finance and Marketing Management) From IIPM New Delhi.  B Com (Hons) – from University of Calcutta, 2002.