1. 91 8147474049
popsfernandes1@gmail.com
Porpet Fernandes
Career Objective
To learn as much as possible while working, not just in the organization but for the organization.
To develop my personality by continuously updating my professional skills in a challenging environment and
prove myself as an active performer in a reputed organization, thus contributing towards organization’s
success.
Domain Expertise
3 years 11 months of experience in fast paced,high tech environment,software industry with focus on order
to cash,contract management,sales representative and customer support,contract renewals(booking
expert)and transitions.
Extensive experience on complete O-C Process (Order to Cash)
Thorough understanding of the Billing, Invoicing, Processing and matching invoices with the PO’S
Extensive Hands on Experience on Oracle ERP tool 11i,R12, SAP and SFDC.
Strong skills in Microsoft Office Suites (Excel/Word/PowerPoint).
Excellent Customer interaction skills and effective follow-up on the deals.
Highly Organized, Analytical, Team player and proactively striving to meet deadlines.
Proven abilities in solving problems related to discrepancies and take corrective action.
Demonstrated abilities in paying attention to detail in a high volume environment and possess the ability to
communicate via all mediums and at all levels.
Computer Skills
Proficient in Microsoft Office Package- MS Word / MS Excel / MS Power Point / Outlook Express
ERP: Oracle ERP 11i,Oracle R12 ,SAP and SFDC.
Experience on reporting using SAP.
Certified on SCM course
Experience Summary
1)Emc Software and services India Private Limited (From 6 Nov 2013 to 7-Dec-2015)
Designation –Senior Process operational Analyst-Support Renewal Team.
Global Business Services (GBS)is EMCs shared services provider of choice. We pride ourselves on the
capabilities of our people to thrive in the rapidly growing global business environment .GBS team members
will encourage leveraging the latest technology to help our internal customers meet and exceed their goals.
We depend on the innovation and collaboration of our people to provide solutions that will drive EMCs
business forward. The truly global nature of GBS fosters a dynamic and challenging environment developing
for and enabling career growth.
Key Roles and Responsibilities
1. Managing and storing data of all the quotes and contracts in SAP, Oracle 11i.
2. Order Processing – Review, validate and process all orders with focus on accuracy and completion for
submission.
3. Ensure all orders are submitted on a timely basis according to established order submission deadlines.
4. Provides accurate contract information,and books revenue that meets corporate goals and is compliance
with Sarbanes oxley regulations.
5. Provide support and assist in the resolution & clarification of order information, invoicing and collections.
6. Interact with external partners to ensure that their quotes are delivered according to the SLA.
7. Handled queries regarding the contract renewal booking from Business, Sales representatives,LOB counter
parts and worked on them till closure.
8. Manages contracts activity for renewal, installation, de-installation activity and upgrades of contract.
9. Verification of SLA & Other financial terms

2. Customer Interaction:
Interact with Install Base team, Entitlement team and Sales Rep.
2)Oracle India Pvt Limited(10/Nov/2011 to 17/Aug/2013)
Designation – Order Management Analyst-Contract Creation (DEAL MANAGEMENT)
GFIC is a part of one of the four global shared service centers that support Oracle ‘s internal operations in
Bangalore .GFIC provides internal financial planning and analysis, services such as forecasting,budgeting and
reporting .GFIC also provides version control to global customers through global desk management center
hence streamlining oracle operations around the globe.
Key Roles and Responsibilities
1)Drafts ordering documents for Oracle
2)Validates Executive summary (Document stating the approval from the concerned authority) are correctly
provided at the time of drafting an Ordering Document.
3)Conducts Quality review meetings to ensure that Accuracy and Quality is maintained at all times.
4)Ensure legal compliance; validate the necessary approvals before the Ordering Documents reaches the
customer.
5)Identifies Contract Management issues and proposes solutions for approval.
6)Reviewing any Customer’s changes to the Standard Terms & conditions, identifying those which conflict
with company’s policy
7)Creating contract-related documents & the addenda necessary to implement the agreed changes
8)Organize and manage project and contract files, both electronic and paper files.
9)Ensure established processes and proper authorization controls are followed at all times.
10)Provide assistance and support to Manager and team members as required.
11)Performs order management duties on an accurate and timely manner from order entry up to on-time
delivery to customers including issuance of Order Confirmation.
12)Preparation of Amendments of quote and contracts as requested by the customer.
Scholastics:
Education Institute
Year of
passing
MBA MBA, Sikkim Manipal University 2013
BBM
B.B.M , St. Agnes College Mangalore , , CGPA -
6.158 2010
12TH
12th (Commerce) ,M.E.S P.U College , Sirsi
72.66% 2007
10TH 10th ,Don Bosco , Sirsi, - 66.56% 2005
Personal Persona:
Name: Porpet Fernandes
Father’s Name: Sinjoav Fernandes
Date of birth: 01-06-1989
Sex: Female
Passport No:J2400151
Marital status: Single
Nationality: Indian
I here by declare that the information furnished above is true to the best of my knowledge.
(Porpet Fernandes)