1. Norton G Williams
14419 S KenwoodAve DoltonIL.60419
773-739-8539 Sgtnortyg@gmail.com
Summary of Qualifications
Highlymotivatedandresults-orientedoperationsprofessional withexperience inFreightForwarding
and Logistics Management.Provenskillsinemployee,organizational andprojectmanagement
Solidhistoryof acquiring staff andclientloyaltythroughsuperiorcustomerservice andestablishedtrust.
Professional Experience
AFCdba R&L Global – Markham IL.2007 – Present
Account Executive
 First monthhelped the Chicago Station through two big distributionsof over500 shipments per
month.
 Built customerrelationshipsthathavebeen retained for8 yearsthrough loyalcustomerservice
and keeping a professionalfreightforwarding partnership.
 Established and Managed individually over$700,000.00 worth of businessthe last two years
2014 & 2015.
 Chicago Branch SecurityCoordinatorfortheTSA and R&L Global ORD Screening Program2012
till present.
 Led the R&L Global ORD Branch through 4 successfulIACand IACSSPAudits
 R&L Global Chicago Branch certified forklifttrainer in 2009 till present.
Ferguson Enterprises – Chicago IL.2005 – 2006
ManagementTrainee / NightManager
Selected to performin the company Management-traineeprogramand advanced to theChicago- branch
NightShipping Manager.
 Established the Ferguson Chicago –Branch Standard operating proceduresand implementation
in the shipping department.
 Taughtand helped implementin the Chicago Branch the new Warehousemanagementsystem
WMS to all warehouseassociates

2.  Developed the newCrossdockprocedureswithin theWMSoperation thatallowed sales to
providetheir customerswithNextday serviceon inventory outsideof the local Branch.
Eagle Global Logistics ( Ceva ) 1999 – 2005
Operations Specialist3
Awarded promotion based upon industry experienceand knowledgeto lead theinbound and
outbound teamsin domesticcustomerservicefor a leading globalproviderof supply chain solutions,
logistics management, and information technology.
 Coordinated allline haulactivities, managed themovementof freightthrough theterminaland
Handled customerservice issueson a day to day basis.
 Performed daily inventory of all on floorshipmentsto guaranteedelivery of requested freight
Service.
 Established strong relationshipswith salesteam,Insidesales and forwarding agentsto better
Problemsolveon service failuresand customerissueswhen they arrived.
 Hired on aswarehouse/dockoperationsin 1999. Oversaw Charterbuild up operations asa
Warehouseman.
UnitedStates Army (Reserves) 1991 – 2005
ConstructionSergeant
 Conducted24-hourtrainingclassfor driversof heavy equipmenttoensure safe andsuccessful
completionof the firstconvoymissionduringOperationEnduringFreedom.
 Leda teamconstruction projecttorebuildschoolsdestroyedbyahurricane inCentral
Guatemala;teameffortsrecognizedwiththe unitreceiptof the ArmyHumanitarianAward.
 Spearheadedthe constructionof fourmilitarypolicecheckpointsinKoreaallowingthe Armyto
Provide securityinside the base camp.
Awards and Distinctions
US Army Reserves
Iraqi FreedomService Ribbon 2004
Army Global war on Terrorism Ribbon,Operation Enduring Freedom2004
Humanitarian Ribbon 1998 / Army AchievementMedal 1996
APC Church of Morgan Park – Chicago IL. Brother of the Year 1988
SPECILIZIED TRAINING:

3. R&L Global:Hazmat Training- 2014 / OSHA Forklift CertifiedTrainer2009 / CertifiedCargo Insurer
(Starr Marine insurance Co.) 2010.
US Army: First Aid / Medic2005