Quality Team-1 is an automotive quality support services company founded in 1996 that is ISO 9001-2008 certified. It has facilities across the US, Canada, and Mexico totaling over 150,000 square feet. Quality Team-1 provides quality services such as launch support, supplier representation, inspection, sorting, and quality engineering. Their goal is to be a responsive, cost-effective partner focused on continuous improvement and customer service.

1. Quality Team-1Quality Team-1
Quality Support ServicesQuality Support Services

2. QualityQuality
Team-1Team-1
2
Your Company’s Peace ofYour Company’s Peace of
MindMind
Quality Team-I is Owned and Operated byQuality Team-I is Owned and Operated by
automotive professionals with extensiveautomotive professionals with extensive
OEM and Tier I/II experience .OEM and Tier I/II experience .
We understand the business from your perspective.We understand the business from your perspective.
Founded In 1996Founded In 1996
ISO 9001-2008 CertifiedISO 9001-2008 Certified

3. ISO CertificationISO Certification
3

4. Quality Team-1Quality Team-1
FacilitiesFacilities
4
Facilities:Facilities:
 Highland Park, MI – 65,000 square feetHighland Park, MI – 65,000 square feet

Corporate OfficesCorporate Offices

Easy access to I-75, M 10 & DavisonEasy access to I-75, M 10 & Davison
FreewayFreeway
 Hammond, IN – 20,000 square feetHammond, IN – 20,000 square feet

Easy access to I-94Easy access to I-94
 Louisville, KY – 15,000 square feetLouisville, KY – 15,000 square feet

Easy access to I-65Easy access to I-65
 Sycamore, IL – 30,000 square feetSycamore, IL – 30,000 square feet

Easy access to I-88Easy access to I-88

Have the ability for up to 100,000 square feetHave the ability for up to 100,000 square feet

5. Quality Team-1Quality Team-1
Service LocationsService Locations
5
Locations Across North AmericaLocations Across North America
MichiganMichigan
Auburn HillsAuburn Hills
Battle CreekBattle Creek
Detroit *Detroit *
FlintFlint
Grand RapidsGrand Rapids
LansingLansing
RoscommonRoscommon
WarrenWarren
WestlandWestland
OhioOhio
ColumbusColumbus
LordstownLordstown
ToledoToledo
IllinoisIllinois
BelvedereBelvedere
ChicagoChicago
Sycamore*Sycamore*
Ontario CanadaOntario Canada
LondonLondon
MississaugaMississauga
WindsorWindsor
TennesseeTennessee
NashvilleNashville
SpringfieldSpringfield
ChattanoogaChattanooga
JacksonJackson
MexicoMexico
HermosilloHermosillo
Piedras NegrasPiedras Negras
RamosRamos
SaltilloSaltillo
AlabamaAlabama
BirminghamBirmingham
MontgomeryMontgomery
MissouriMissouri
Kansas CityKansas City
St. LouisSt. Louis
IndianaIndiana
Hammond *Hammond *
Fort WayneFort Wayne
PlymouthPlymouth
IndianapolisIndianapolis
KentuckyKentucky
LouisvilleLouisville
LexingtonLexington
ShepherdsvilleShepherdsville
ShelbyvilleShelbyville
* - Full Service Facility* - Full Service Facility

6. CustomerCustomer
ConfidenceConfidence
6
Quality Team 1 Reputation:Quality Team 1 Reputation:
 Industry LeaderIndustry Leader
 Team OrientatedTeam Orientated
 Quality FocusedQuality Focused
 ResponsiveResponsive
 DependableDependable
 EfficientEfficient
 Cost EffectiveCost Effective
 PreparedPrepared
 WorkmanshipWorkmanship
 Always Willing to go the Extra MileAlways Willing to go the Extra Mile

7. We have yourWe have your
SolutionSolution
7
Quality Services:Quality Services:
 Launch Support at your FacilityLaunch Support at your Facility

We are an extension of your company and understand the
sense of urgency

Your eyes and ears on the ground throughout the launch
process to provide real time feedback

Manage and mitigate issues as they arise with flexible and
responsive resources

Leveraging Quality Team-I can help you save costs and focus
on the other core projects

8. AdditionalAdditional
SolutionsSolutions
8
Supplier Representation at your Customer SiteSupplier Representation at your Customer Site

A qualified Liaison on site as an extension of your companyA qualified Liaison on site as an extension of your company

Minimize travel expenses and reduce the cost of issuesMinimize travel expenses and reduce the cost of issues

Our history with the OEM’s and Tier I / II companies can help solidify aOur history with the OEM’s and Tier I / II companies can help solidify a
successful relationshipsuccessful relationship

Provide concise feedback for product issues as they ariseProvide concise feedback for product issues as they arise

Identify packaging, handling or assembly issuesIdentify packaging, handling or assembly issues
Containment and CS2, Quarantine, Inspection,Containment and CS2, Quarantine, Inspection,
SortingSorting

Launch Containment, Feedback on Process Capability, Verification ofLaunch Containment, Feedback on Process Capability, Verification of
Process StabilityProcess Stability
Quality Engineering ResourcesQuality Engineering Resources

PPAP, APQP, FMEA, Control Plans, Root Cause Analysis, 8-DPPAP, APQP, FMEA, Control Plans, Root Cause Analysis, 8-D
Reporting and Gage R&RReporting and Gage R&R

Six Sigma personnel on staffSix Sigma personnel on staff

9. Additional SolutionsAdditional Solutions
continuedcontinued
9
 Decanting: Transfer product in bulk toDecanting: Transfer product in bulk to
assembly line ready containersassembly line ready containers
 Repair & Rework, light manufacturing andRepair & Rework, light manufacturing and
assemblyassembly
 Warehousing, Alternate Storage, LogisticsWarehousing, Alternate Storage, Logistics
SequencingSequencing
 Local & Expedite TruckingLocal & Expedite Trucking

53 Foot Metal Side Trailers53 Foot Metal Side Trailers

26 Foot Box Trucks26 Foot Box Trucks

10. Quality Team-1Quality Team-1
FocusFocus
10
We provide an environment focused on:We provide an environment focused on:
 Lean Manufacturing Principles of 5S andLean Manufacturing Principles of 5S and
Visual FactoryVisual Factory
 Experienced Quality Driven WorkforceExperienced Quality Driven Workforce
 Continuous ImprovementContinuous Improvement
 Customer Feedback SurveyCustomer Feedback Survey
 Customer Driven ServiceCustomer Driven Service

Team arrives with deployment kit and supplies to begin allTeam arrives with deployment kit and supplies to begin all
activities.activities.

11. Pareto ChartPareto Chart
ExampleExample
11
Inspection dataInspection data
can be arrangedcan be arranged
& displayed in a& displayed in a
pareto chart forpareto chart for
better analysisbetter analysis
and problemand problem
solving.solving.
11

12. Documentation andDocumentation and
Certification ExampleCertification Example
12
Inspection recordInspection record
Certification LabelsCertification Labels
used on Product afterused on Product after
Inspection isInspection is
CompletedCompleted
12

13. Guaranteed QualityGuaranteed Quality
ProductsProducts
13
 Insurance CertificatesInsurance Certificates
are provided to eachare provided to each
location by request.location by request.
 We have $2 millionWe have $2 million
liability coverage.liability coverage.
 We also have $1 millionWe also have $1 million
workers compensation.workers compensation.

14. Ongoing ProgramOngoing Program
ReviewsReviews
14
 Formal review ofFormal review of
servicesservices
 Discover areas forDiscover areas for
savings/improvemensavings/improvemen
tt
 Plan a process forPlan a process for
adjustments andadjustments and
expansionexpansion
 DocumentDocument
performance andperformance and
activitiesactivities

15. Major CustomersMajor Customers
15

16. In SummaryIn Summary
16
Quality Team 1 has assembled a Leadership Team with a diverseQuality Team 1 has assembled a Leadership Team with a diverse
international business background comprising over two hundred years ofinternational business background comprising over two hundred years of
product development, manufacturing, and quality experience acrossproduct development, manufacturing, and quality experience across
various industries. Our strengths allow Quality Team 1 to leverage the vastvarious industries. Our strengths allow Quality Team 1 to leverage the vast
departmental knowledge to form pillars of strength that are thedepartmental knowledge to form pillars of strength that are the
foundation for the company’s overall mission vision and values. Thisfoundation for the company’s overall mission vision and values. This
strategic combination of business diversity intertwines the political savvystrategic combination of business diversity intertwines the political savvy
with the energy and drive of lean manufacturing techniques to foster anwith the energy and drive of lean manufacturing techniques to foster an
environment that strives for a relentless pursuit of integrity andenvironment that strives for a relentless pursuit of integrity and
continuous improvement.continuous improvement.
Bradley WilliamsBradley Williams Norman WiseNorman Wise
President,President, Quality Team 1Quality Team 1 C.E.O.C.E.O., Quality Team 1, Quality Team 1
Company Contact InformationCompany Contact Information
Brian SmithBrian Smith
Operations ManagerOperations Manager
313-647-6923313-647-6923 bsmith@qteam1.combsmith@qteam1.com
Highland Park, MIHighland Park, MI 313.867.8000 Main313.867.8000 Main 313.867.6507313.867.6507