1. Nicole Rodriguez
Customer care
LTD Commodities - Bannockburn,IL - August 2015 to December 2015
 Responded to and resolved customer complaints
 Processed claims
 Tracked packages
 Reordered productand took new orders
Central Scheduler
Northwestern Lake ForestHospital – Lake Forest,IL - March 2015 to May 2015
 Collected information from the patients orders thru RightFax
 Verified insurance information ofpatients
 Communicated and updated patients information before medical examination
 Scheduled appointments
Switchboard Operator
Alexian Brothers Hospital – Elk Grove Village, IL - January 2015 to March 2015
 Routing calls between patients/family/friends
 Doctors answering service
 Communicated line between doctors/patient/hospitals,etc.
 Handled emergencycalls accordingly
Customer Service Associate
Aon Hewitt – Lincolnshire,IL - September 2014 to November 2014
 Assisted with my annual enrollmentand problem solved anycustomer inquiries
 Maintained required records to perform a wide variety of clerical duties as time permits
 Clarified information for participants
 Followed up to ensure resolution
 Used multiple databases to access information
 Made workflows in order to better assetcustomers and gather more information thatis needed based upon their needs
Medical Administration Assistant
Alexian Brothers Hospital – Elk Grove Village, IL - July 2014 to September 2014
 Resolved productor service problems byclarifying the physicians'complaint
 Analyzed the cause ofthe problem;selecting and explaining the s olution to solve the problem
 Expedited correction or adjustment;following up to ensure resolution
 Used database to documentnotes ofdoctors and nurses
Telemarketer
QCSS – Deer Park, IL - April 2014 to July 2014
 Called for campaign for politicians within differentstates
 Called on behalfof building committees
Certified Nursing Assistant/Medical Assistant
Advocate Condell Medical Center – Libertyville, IL - June 2006 to June 2013
 Applied medical terminology,medical law and medical ethics.
 Resolved patientcomplaints;handle special situations;decipher medical terminologyas written in case reports
 Understood and extracted the proper information from medical records for interpretation
Customer Service/Ticket Agent
United Airlines – Rosemont,IL - February 2003 to February 2006
 Provided quick and accurate service in a professional manner
 Resolve customer complaints and handle special situations
EDUCATION
Diploma
Lake Zurich High School - Lake Zurich, IL
Medical Assistant
Computer Systems Inst - Gurnee, IL
Technical Skills
Microsoft Office Suite (Word, Outlook, Excel, PowerPoint),Lotus,Citi