1. DENISE NORWOOD
5606 Wells Circle, Stone Mountain, GA 30087 | | C: 678-437-7534 | niecy1570@yahoo.com
Highlights
Emergency Management CNA Certification
Employee Training CPR Certification
Team Management HUC Certification
Microsoft Office EPIC Training
Accomplishments
Piedmont Hospital
Appointed EPIC super user to train two nursing units in August 2013.
Appointed head secretary of two units in 2012.
Appointed to train all new-hire secretaries in 2012.
Awarded for perfect attendance in 2007.
Awarded Employee of the Month in October 2004.
Experience
Unit Secretary 05/2001 to Current
Piedmont Hospital Atlanta, GA
Unit Secretary: 04/2004 - Current:
 Worked as a Unit Secretary on an Oasis/Med-Surge Unit.
 Do payroll in the Kronos for med surge unit
 Handle calls from various departments within the hospital to provide adequate service for hospital
patients.
 Troubleshoot computers, rovers, printers, and fax machines within two nursing units to ensure they
are all functioning properly.
 Put in maintenance requests for the units when necessary.
 Put in bio-med requests for all unit equipment when they are not functioning.
 Manage and file all patients’ chart records.
 Communicate with the medical records department to obtain valid patient records from other hospitals
for the physicians.
 Prepare paperwork for patient transfers to other facilities.
 Order all unit office supplies and supplies for management offices.
 Admit, discharge, and transfer all patients for two units.
 Train all new-hire secretaries on two different units on all hospital processes.
 Completed the Health Unit Coordinating Program (HUC).
 Worked the STAR, Quest, PeopleSoft, Res-Q, Transport Tracking, and EPIC systems.
Certified Nursing Assistant: 05/2001 - Current:
 Worked as a Certified Nursing Assistant on a Med-Surge Unit.
 Responsible for conducting vital signs, ADLs, and Foley Catheter inserts and removals.
 Assess patients’ conditions and report daily to RN’s.
 Responsible for documenting vital signs and ADLs in the hospital electronic system.
 Conduct blood transfusion monitoring and AccuChecks for diabetic patients.
 Conduct accurate intake and output on all patients.
 Knowledge of medical terminology.
 Transport patients in and out of beds using proper body mechanics.
 Proficient in the use of ergonomics equipment.
 Trained on the proper process of activating the emergency response system.
 Proficient in conducting CPR in real time situations.

2.  Responsible for collecting lab specimens for testing.
03/1999 to 05/2001
BeverlyHealthcare Atlanta, GA
Worked as a Certified Nursing Assistant in a nursing home setting.
Responsible for conducting vital signs, ADLs, and Foley Catheter care.
Assess patients’ conditions and report daily to RN’s.
Responsible for documenting vital signs and ADLs.
Conduct accurate intake and output on all patients.
Knowledge of medical terminology.
Transport residents in and out of beds using proper body mechanics.
Proficient in the use of ergonomics equipment.
Trained on the proper process of activating the emergency response system.
Responsible for collecting lab specimens for testing.
03/1997 to 05/2001
Menders, Inc. Atlanta, GA
 Worked as a Certified Nursing Assistant in a home health setting.
 Compiled medication reminders for all clients.
 Assisted clients in ADLs.
 Worked as an Emergency Aid at Huntcliff Summit.
 Assisted clients in handling emergency situations.
04/1996 to 05/1997
Peachtree Hospice Atlanta, GA
 Worked as a Certified Nursing Assistant in a hospice setting.
 Assisted patients in ADLs.
 Responsible for conducting vital signs.
 Provided comfort measures for patients and families’.
 Prepared bodies to go to the morgue and funeral homes.
 Report condition changes to the RN’s
11/1993 to 02/1996
Mount Sinai Hospital Southern Division Philadelphia, PA
 Worked as a Certified Nursing Assistant in a skilled nursing setting.
 Responsible for ADLs, vital signs, and Foley Catheter care.
 Conduct blood transfusion monitoring and AccuChecks for diabetic patients.
 Conduct accurate intake and output on all patients.
 Knowledge of medical terminology.
 Transport patients in and out of beds using proper body mechanics.
 Proficient in the use of ergonomics equipment.
 Prepare patients to go to physical therapy.
 Reported all condition changes to the RN’s.
Education
Certification: Health Unit Coordinating February 2004
Piedmont Hospital Atlanta, GA
Clerical Partner Training program.
Certification: Nursing Assistant January 1993
PCT Career Institute Philadelphia, PA
Certified Nursing Assistant Program.
Externship
Boulevard Nursing Home December 1992

3. Completed clinicals as a nurse’s aide.