1. THERESA USRY
470 Sterling Creek Dr.,Richmond Hill, GA. 31324
(912) 536-5348
tusry@yahoo.com
MEDICAL SKILLS ADMINISTRATIVE SKILLS
— Gave Medication to elderly patients
— Did end of day reports
— Scheduled Doctor Appointments
— Gave insulin injections
— Checked blood sugar
— Wound care
— Check vitals
— CPR/CNA
— Medical Terminology
— Glucometers
— Knee Braces
— Medical / Clinical Office Procedures
— Patient Charting
— Scheduling
— Patient Relations
— Microsoft Outlook
— CERNA and other Hospital Software
— Supervision and TeamWork
— Basic Medical Billing and Coding
— HIPAA Compliance
— Confidentiality
— Worked in Intensive Care Department
EDUCATION & CERTIFICATIONS
Virginia College, Savannah, GA
 Medical Assistant – Certificate
 Certified Nursing Assistant – NHA Jan 2013
 CPR/BLS – American Heart Association Current
 Honors: President’s and Dean’s List multiple terms / GPA 3.86
PROFESSIONAL EXPERIENCE
O.C Welch Motor Company, Beaufort,SC Jan 2013-Nov. 2013
Out of State Title Clerk
 Provided generalcustomer Service
 Interpreted and evaluated different fees for each state
 Obtained complete customer history and insurance paperwork
 Maintained accurate and complete customer records; updated customers of tag status
 Identified and assessed customers’ needs for title and tag work
 Did daily deposits at bank
 Instructed Salesman of taxes they need to collect for customers for their state
Magnolia Manor, Richmond Hill, GA Jan 2011-Jan. 2013
C.N.A / Health Care Nursing Aide
 Provided personal care for the elderly and persons with disabilities, ensuring their dignity and safety
 Monitored client health, dietary, and medication intake
 Gave medication
 Checked blood sugar & gave insulin injections
 Provided Wound care
 Did daily reports
 Supervised care for the elderly where ever needed

2. Memorial Health University Hospital December 2004-Jan.2011
Patient Relations in Intensive Care Unit
 Oversaw daily operations of Intensive Care patients and helped the families
 Supervised, the waiting room sleep units for family members
 Provided a support system for family Members
 Fostered staff teamwork and a positive work environment; professionally and quickly resolved customer
service escalations
 Was cross trained to cover other areas when co-workers were absent or on vacation
 Handled complaints
 Resolved complaints and made best decision for patient and hospital