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Migrating to Google MailPerspectives from Medicine & CiCs<br />11/9/2011<br />
How many accounts do we have?<br />Who do they belong too?<br />And to which departments are these people aligned?!<br />1...
Planning<br />uReports based upon faculty/departmental code.<br />Medicine, Dentistry & Health (FME) comprises nine depart...
Planning<br />Approximately 2500 email accounts.<br />~1300 staff - reported aligned to departments<br />~700 honorary sta...
How to roll out?<br />Adequate support to be made available via CiCs web site, on the day of migration in departments and ...
‘The Plan’<br />11/9/2011<br />
Results<br />As of this morning all accounts successfully migrated.<br />Estimated 10% - 15% of users required direct supp...
CiCs Perspective<br />CiCs helpdesk aware of migration schedule.<br />Supportworks user information updated daily to refle...
CiCs Perspective<br />CiCs second line support immediately available to advise and help with process issues.<br />Direct f...
CiCs Perspective<br />CiCs staff presence well received by users.<br />Involvement of IT staff from other faculties mutual...
Summary<br />Communication, Cooperation & Planning essential for a seamless transition.<br />From the users:<br />‘We like...
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  1. 1. Migrating to Google MailPerspectives from Medicine & CiCs<br />11/9/2011<br />
  2. 2. How many accounts do we have?<br />Who do they belong too?<br />And to which departments are these people aligned?!<br />11/9/2011<br />Planning<br />
  3. 3. Planning<br />uReports based upon faculty/departmental code.<br />Medicine, Dentistry & Health (FME) comprises nine departments:<br />Cardiovascular Science CDL<br />Oncology OCP<br />Clinical Dentistry DEN<br />Neuroscience NEU<br />Human Metabolism HMC<br />Nursing & Midwifery NUR<br />Infection & Immunity III<br />Human Communication Science SPE<br />ScHARR HRR<br />11/9/2011<br />
  4. 4. Planning<br />Approximately 2500 email accounts.<br />~1300 staff - reported aligned to departments<br />~700 honorary staff<br />~500 PGR<br />260 z-role accounts with no portal access<br />11/9/2011<br />
  5. 5. How to roll out?<br />Adequate support to be made available via CiCs web site, on the day of migration in departments and via helpdesks/remote assistance etc.<br />Ensure no users migrated over weekend.<br />Faculty IT support staff & CiCs teams to support each other . <br />Migration batches and schedule commensurate with size of departments.<br />Schedule that allowed an element of contingency planning. <br />Reviews of Progress. <br />11/9/2011<br />
  6. 6. ‘The Plan’<br />11/9/2011<br />
  7. 7. Results<br />As of this morning all accounts successfully migrated.<br />Estimated 10% - 15% of users required direct support from Faculty or CiCs staff onsite.<br />CiCs Helpdesk / Med-IT reports no significant increase in support requests.<br />11/9/2011<br />
  8. 8. CiCs Perspective<br />CiCs helpdesk aware of migration schedule.<br />Supportworks user information updated daily to reflect account moves.<br />Support requests from users easily passed to Med-IT via supportworksor direct to CiCs contacts onsite.<br />11/9/2011<br />
  9. 9. CiCs Perspective<br />CiCs second line support immediately available to advise and help with process issues.<br />Direct feedback from users and departmental IT Staff.<br />Good practical experience.<br />11/9/2011<br />
  10. 10. CiCs Perspective<br />CiCs staff presence well received by users.<br />Involvement of IT staff from other faculties mutually beneficial.<br />11/9/2011<br />
  11. 11. Summary<br />Communication, Cooperation & Planning essential for a seamless transition.<br />From the users:<br />‘We like Google – give us more!’<br />11/9/2011<br />

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