1. Susana V. Woodall
1125 Briarwood Dr.
Lexington, KY 40511
(859)421-1989
svwood01@gmail.com
OBJECTIVE
A responsible and challenging entry-level position that will utilize my education and background, expand
my knowledge, and offer opportunities for personal and professional growth.
SUMMARY OF KNOWLEDGE AND EXPERIENCE
• PROFICIENT USER AND TRAINER OF EPIC EMR/EHR
• PROFICIENT KNOWLEDGE OF MICROSOFT OFFICE
• PATIENT TRIAGE/ AQUIRING PATIENT VITALS
• PHLEBOTOMY
• MEDICAL OFFICE EXPERIENCE
• REFERALS AND PRIOR-AUTHORIZATIONS
• UNDERSTANDING OF MEDICARE/MEDICAID
• MEDICAL TERMINOLOGY
• REVIEWING AND DISCUSSING MEDICATION USAGE
EDUCATIONAL HISTORY
Kentucky Health Training Center - Certificate in SRNA course (completed May 2012)
National College- Associate Degree in Medical Assisting (Graduated March 2009- 3.12 GPA)
Paul Laurence Dunbar High School- Diploma- (Graduated May 2001 3.3 GPA)
ACCOMPLISHMENTS AND ACHIEVEMENTS
Epic Credentialed Ambulatory/ASAP UC Trainer – February/June 2016
Emergency Medical Training Professionals, LLC- IV certification - August 2013
American Medical Technologist - Registered Medical Assistant Certification March 2009
Graduated from basic and Advanced Individual Training in 2001
Spanish honors society award in 2000
Distinguished honors student in 1998-2001
PROFESSIONAL EMPLOYMENT HISTORY
Baptist Health Medical Group (Epic Credentialed Ambulatory/ASAP UC Trainer)-
June 2015 – present
Responsible for providing end-user training /support on Epic EMR applications for all ambulatory and urgent care
offices in Lexington, Richmond and Georgetown. Answer any support call questions, help end users navigate
through the system, help troubleshoot and report any issues with the system to the Allscripts technical support team
for prompt resolution if unable to solve at the first level.

2. Provide in field training support and end user coaching during implementation which includes charting assistance and
collecting/triaging user issues. Also provide Go-Live support for any offices or providers. Serves as the main source
of support for end users within their practice during go-live.
Baptist Health Medical Group (Certified Medical Assistant)-
July 2013- June 2015
Responsible for rooming patient- obtaining patient vitals, maintaining work/task list for provider’s,
refilling medications, mailing communications to patients, scheduling appointments, scheduling imaging,
outside referrals, initiating and completing prior authorizations. Starting IVs for patients involved in
studies. Allscripts EHR super user- responsible for assisting employees with the system, answering
questions and troubleshooting, assist the trainers with instructing current and new employees on changes
and upgrades to the system
Pacific Pulmonary Services (Medicare Recertification Representative) –
July 2012-June 2013
Responsible for recertifying patient’s oxygen equipment with Medicare; Review patient chart notes and
Medicare documents for accuracy; ensure that notes discuss oxygen use and need; schedule testing for
patients and review testing results for qualifying saturations; Review proper diagnosis codes to be put on
Medicare documents before sending to Revenue department for final review.
Louisville Metro Government- Public Health and Wellness (Certified Medical Assistant) –
November 2011- July 2012
Responsible for obtaining patient vitals (blood pressure and weights) also iron levels to determine
patient’s nutritional needs, review insurance and income eligibility to receive WIC benefits and assign
benefits packages to patient at the end of patients visit.
Paragon Family Practice (Certified Medical Assistant) –
January 2009- November 2011
Responsible for triage, obtaining patient vitals (blood pressure, weight, height, and temperature);
reviewing medications with patients; setting up clinic rooms for procedures and assisting with
procedures; prior authorizations for medications and referrals; maintain medical records; schedule
patients; and triage patient phone calls when necessary
OTHER NON-PROFESSIONAL EMPLOYMENT
Sally’s Beauty Supply (Sales Associate) - September 2007- August 2010
Bluegrass Health Network (Technical Assistant) - August 2005-June 2006
Affiliated Computer Services (Customer Service Representative) - October 2004-March 2005
New York and Company (Sales Associate) – April 2004 – August 2004
Sears (Seasonal Sales Associate) – October 2001 – January 2002
Wal-Mart (Cashier) – September 2000 – April 2001
United States Army Reserves, Lexington, KY - November 2000-January 2004
VOLUNTEERING/COMMUNITY SERVICE
Polk Dalton Clinic- Kentucky Clinic- Externship
Lexington Urban League Computer Center - Tutoring