1. NICOLE D. HEINER
4129 Fountainside Lane #304 heiner.nicole@gmail.com
Fairfax VA 22030 c: 571-239-7158
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Summary of Experience and Skills: Skill set includes business process improvement, change management, project
management, curriculum development, stakeholder analyses, legal administration, and organizational
development. Extremely organized, efficient, detail oriented and committed to any task. Possesses excellent
written and verbal communication skills.
Education
GEORGE MASON UNIVERSITY, Arlington, VA
Master of Science, December 2010, Organization Development and Knowledge Management
JAMES MADISON UNIVERSITY, Harrisonburg, VA
Bachelor of Science, May 2008, Major: Organizational Communication; Minor: Sociology
Professional Experience
DLA Piper LLP, Office Administrator June 2012-September 2015
• Managed and oversaw the operations and administrative departments of the Northern Virginia office
• Delivered training and oversaw implementation of new initiatives and software
• Assigned unique learning plans annually for all staff members pursuant to areas of need and development
• Developed and created a course to be used Nationally for DLA Piper Staff on Client Service and Emotional
Intelligence (EQ)
• Developed and created the course to instruct newly appointed Office Managing Partners
• Created and delivered a course on Thought Leadership and Innovation to all US Managers
• Designed and implemented a Project Management tool for National Office Administration Department
• Planned and coordinated all Client events as well as office social events
• Successfully managed an annual budget of over $250,000.00 and ran under budget every year
• Managed the support and legal staff in the office to include the performance management process
• Rolled out the Work Force Initiative that changed the firm’s support structure
• Monitored and reconfigured legal support as needed by analyzing work flow and volume
• Spearheaded the efforts to surpass collections goal and maintain a remarkably high realization rate
• Created agendas, coordinated speakers and facilitated monthly partner and all attorney meetings
DLA Piper LLP, Administrative Specialist March 2011- June 2012
• Collaborated with the Secretarial Services Manager, DC Office Administrator and Regional Office Administrator
on Strategic Firm Initiatives
• Developed and created a course to be used nationally for DLA Piper Staff on Client Service and Emotional
Intelligence (EQ)
• Assisted HR Department with recruiting by selecting and interviewing candidates
• Created an orientation for New Hires in the Northern Virginia Office that did not previously exist
• Coordinate workflow distribution and coverage assignments for 45 legal secretaries
• Assisted with the development of new organizational structure for legal support staff called Workforce of the
Future
• Developed trainings surrounding new initiatives and tools being utilized by the firm
• Plan and execute firm events, such as Staff Appreciation Week
• Created several flow charts and organization charts to show changing workforce
TJ Westlake, LLC/JRC Logistics, LLC, Manager of Employee Development, July 2008-October 2010
• Conducted Stakeholder Analyses in order to create a comprehensive training program for all employees
• Created several training documents on topics like Relationship Dynamics and Customer Development
• Administered all employee training for Virginia and Chicago offices
• Created Project Timelines that identified dates of deliverables and presented them to management for approval
• Monitored Project Timelines to ensure that deliverable dates were being met by all responsible parties
• Wrote SOP’s for entire company that were previously undocumented
• Provided retroactive training for those employees brought on prior to July 2008
• Developed and wrote core company policies including the Core Values and Mission Statement

2. • Authored TJ Westlake’s Employee Manual and on boarding documentation
• Wrote the documentation to become ISO 9001 certified; certification was obtained
• Searched for potential contracts, reviewed solicitations, and create proposals to submit bids for contracts of
interest
• Identified, contacted and then managed sub-contractors working with TJ Westlake
• Acted as Capture Manager for several proposals and participated in and lead Red, Pink, and Gold Team Proposal
Reviews
• Managed recruiting by screening all resumes and conducting phone screenings
• Created and implement a comprehensive training program for all new hires
• Created training deliverables for employer including an extensive outline, manual, and Power Point
• Updated outdated business documents
• Created proposal / three year plan to become Smart Way certified- certification was obtained
• Trained employees on all new policies and changes in SOPs
Independent Consulting Experience
Professional Maintenance Corporation Consultant 2012-2013
• Conducted stakeholder analysis meetings to get an understanding of current operations
• Authored a proposal for the scope of work I could provide
• Developed and wrote over 20 policies and procedures to be implemented
• Authored a proposal template that could be tailored for a variety of submissions
Arlington County Fire Department Consultant 2010
• Took various members of the ACFD through the ASK (Appreciative Sharing of Knowledge) process
• Held focus groups and interviews to gather organizational information
• Identified five key Knowledge Enablers (KE’s) for the organization
• Proposed 25 Future Present Scenarios for the organization to further implement
Office of the Deputy under Secretary of Defense Consultant 2010
• Helped the organization learn about knowledge management and how to effectively practice and share
knowledge among themselves and with outside stakeholders
• The project focused on the Longleaf Pine and creating a Portal as an online, centralized “clearinghouse” that
records and tracks research-related information that can serve to accelerate longleaf restoration efforts
Big Brothers Big Sisters Harrisonburg Chapter, Consultant 2008
• Developed root causes of communication problem for a large non-profit organization
• Analyzed existing training and developed new content and approaches to improving Mentor/Mentee
relationships
• Created a deliverable for client including the PowerPoint of the training so it can be replicated