Cheryl Pelletier has over 18 years of experience in administrative support and human resources roles. She is skilled in data entry, record keeping, payroll processing, and customer service. Pelletier is dedicated, organized, and able to prioritize and complete multiple tasks on time. She has a track record of achieving results with little supervision through strong problem solving abilities.

1. CHERYL L. PELLETIER
Wesley Chapel, FL33544
860-716-2595
cpell2@outlook.com
SUMMARY
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Dedicated and focused individual who excels at prioritizing and completing multiple tasks simultaneously
and on time. Specialist in administrative support to all levels of management. Committed to delivering the
highest quality results with little supervision. Strong problem solver demonstrating a positive attitude, and
high integrity. Energetic, organized and professional, as recognized through achievement awards.
EXPERIENCE
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University of Southern Florida
Tampa, FL
2016 – Present
HR Clerical Assistant
Assist Human Resources (HR) department entering employment data into the HRIS PC based application.
• Enter new and existing employee’s data in the HRIS PC based application. Ensuring all forms I-9, W-4, Direct
Deposit, Florida Retirement System (FRS), New Employee Information Sheet and Offer Letter filled out correctly.
• Extending and updating Appointment Status Form appointments in People Soft
• Review appointment actions to ensure integrity and time sensitive information are in compliance.
• Work in partnership with HR colleagues to ensure new hire set-up, salary increase, and employee appointment actions are
accurate and entered in a timely manner.
• Support HR team as needed with other office duties including filing, copying and special projects.
JCPenney Logistics
Manchester, CT
1998 - 2016
Senior Payroll Assistant
Manage daily payroll recording and reconciliation activities utilizing Automated Time and Attendance (ATA) and ProAcc
reporting and production applications. Current functions performed include:
• Recording daily hours worked by activity code for each associate and producing customized daily labor production
reports for warehouse management.
• Creating weekly metrics and performance reports for local warehouse and Home Office management.
• Support local management requests with research and reports.
• Maintain Facility roster of all associates by department, job code and pay rate.

2. • Ordering and maintaining Production Reporting System cards for associates.
• Maintaining associate attendance and associate production reports (APR) records.
• Sorting and prepare paychecks weekly for distribution.
Senior Transportation Coordinator
Managed delivery of special orders through various trucking services:
• Corresponded with multiple truck companies on customer delivery issues.
• Created a database in Microsoft Access to track truck delivery issues.
• Maintained Truck Order Logs to determine receipt of deliveries, which involved communication and followed up
with Customer Service Representatives.
• Maintained and distributed Production Report to Home Office on a daily basis, showing previous day’s
productivity.
• Assisted with the creation of Standard Operation Procedures for the Customer Relations Department.
• Handled typing overnight orders for customers.
Senior Special Order Assistant
Provided customer service for special needs situations to ensure satisfactory customer experience:
• Received requests from customer service representatives and typed Special Orders and Robstocks for specific
merchandise requests, including damage inspection, special instructions and fill missing components from
inventory.
• Monitored and traced UPS shipments, utilizing Microsoft Excel to maintain shipment records, including overnight
deliveries.
Customer Relations Representative
• Assisted customers with problem orders, reorders, merchandise returns, account adjustments and tracking of shipped
orders.
• Extensive direct contact with customers.
PROFESSIONAL DEVELOPMENT
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Consistently recognized as a top performer
Received Six Sigma award for collaboration with other logistic centers to create a database for Robstock parts.
Created instructions and taught a basic Excel class for associates.
Appliance Sales Certificate
TECHNICAL SKILLS
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Self-taught in Microsoft Office Products (Access, Excel, Word, PowerPoint)
ATA (Automated Time and Attendance)
ProAcc (Reporting Tool)
People Soft
EDUCATIONAL DEVELOPMENT

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Tunxis Community College, Farmington, CT: Certificate in Dental Assisting