The key points from the document are: 1) Artificial intelligence and human intelligence can work together effectively, with both sides becoming smarter and customers receiving better service. 2) When AI is used appropriately in customer service, it can improve the customer experience by reducing interactions with "unhelpful robots". 3) The company DigitalGenius aims to seamlessly combine human and artificial intelligence in customer service to provide the best of both.

1. DigitalGeniusHuman+AI™ Customer Service
"The key is making sure artificial intelligence and human intelligence work together.
When this happens, both sides get smarter, and the customer gets better service.
Next time you engage with your favorite brand and don’t have to suffer
through a pre-programmed, un-helpful robot, there’s a good chance a platform
like DigitalGenius is at play.” -- The Huffington Post

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3. DigitalGenius 2
Artificial Intelligence Spectrum
Chatbots
Developer Tools:
Building Platforms:
motion.ai
Rule-based, template-based tools for
conversations in very limited domains.
Artificial Intelligence
Training computers to mimic human intelligence
and eventually surpass it.
Types:
Companies to Watch:
ANI: Artificial Narrow Intelligence
AGI: Artificial General Intelligence
Human+AI Interfaces
Combining the best of human & machine
intelligence in a seamless experience.
Use Cases:
Examples:
facebook M
Areas where humans conduct a lot of repetitive
work. (Ex: Customer Service, Travel Booking)
No A.I. Hollywood

4. DigitalGenius 3

5. DigitalGenius 4
Framework
Human AgentsHuman Customer
Agent Console
DigitalGenius
Deep Neural Networks
System is trained on historical chat
logs and customer service transcripts.
Integrates with existing
agent console.

6. DigitalGenius 5
AI Predictive Agent Prompts
Human Customer
DigitalGenius
Human Agents
Customer Message
“How can I upgrade my seat for
the flight to Dubai?” AI Answer Suggestion
“Please send your confirmation
number. Or you can upgrade
using the Mobile App.”
97% confidence
System analyzes message
Prompt suggested
to Agent
System learns from
Agent interactions
Response sent
Deep Neural Networks
Agent Console Approve Personalize

7. DigitalGenius 6
Automation
Human Customer
Answer if confidence level is more than: 95%
Client sets this:
When to use automation: •Volume Spikes•Service Disruptions•Repetitive Questions
Automation Sent
if above 95%+confidence
Automated Response
Human Agents
Customer Message
“How can I upgrade my
seat for the flight to
Dubai?”
DigitalGenius
Deep Neural Networks
Agent Console
AI Answer Suggestion
“Please send your confirmation
number. Or you can upgrade
using the Mobile App.”
97% confidence
Prompt suggested
to Agent
if below 95% confidence
Approve Personalize
System learns from
Agent interactions
Response sent

8. DigitalGenius 7
Sample User Journey
The Customer initiates a Social Media conversation &
the AI suggests the best response to the Agent
1
2
3

9. DigitalGenius 8
Sample User Journey
A user initiates Live Chat & the AI automatically responds
Automated
1
2
3

10. DigitalGenius 9
Case Study: KLM
• Trained on historical logs
• Deployed to 235 agents
• English & Dutch
• Integrated with Facebook Messenger,
Facebook Posts, Twitter, Twitter DM
• Adoption growth (cases) 3.65% --> 30.1%
• Top Agents:
• DG used in 50% of all cases closed
• 9% DG "pure prompts"
• Average DG used in 17% of all messages
• ~21% reduction AHT for cases <5min

11. DigitalGenius
Combining the best of human & machine intelligence.
Human+AI Customer Service
Chris Kellner
Head of Business Development
+447811954726
chris@digitalgenius.com

12. Selected Completed NOAH Transactions
Focus on Leading European Internet companies
Covering over 400 companies across 25 online
verticals, a broad range of over 500 investors as
well as 100+ online-focused corporates
Deep understanding of industry dynamics
Ability to add value beyond banking advice
Facilitates overall process and minimizes
management distraction
NOAH Advisors is globally well connected
and has direct access to virtually all key
players in the industry
Knowledge of and strong relationships with
potential buyers’ key decision makers
Proactively finds and unlocks attractive
investment opportunities for leading investors
Annual NOAH Conference in its 8th year
Over 40 years of combined relevant M&A experience
Routine execution of M&A and financing transactions
with sizes of several billion euros
24 successfully completed NOAH Advisors transactions
underline successful transfer of M&A competencies to
the Internet sector
Entrepreneurial mind-set, focused on growing the
business and establishing a reputation for excellence
Ability to deliver top results in short time frames
Highly success-based compensation structures align
interests of clients and NOAH Advisors, and demonstrate
conviction to deliver top results
Creative deal solutions
September 2015
December 2014
September 2014
October 2014
May 2014
Sale of a 70% stake in
to
Exclusive Financial Advisor to
Drushim and its Shareholders
Sale of 100% of
for $800m to
Exclusive Financial Advisor to
Fotolia and the Selling Shareholders
Sale of 100% of
for €80m to
Exclusive Financial Advisor to
Trovit and its Shareholders
Sale of controlling stake in
to
Exclusive Financial Advisor to
Facile.it and its Shareholders
sold 100% of
for $228m to a joint venture between
Exclusive Financial Advisor to Yad2
and its Shareholders
Unique Industry Know-How
Unmatched Network and Relationships
Strong Investment Banking Competence
Full Commitment - We Are Entrepreneurs!
EUROPE’S LEADING INTERNET
CORPORATE FINANCE BOUTIQUE
September 2016October 2016
May 2016
Investment in
by
Financial Advisor to Oakley Capital
Exclusive Financial Advisor to
10Bis and its Shareholders
®
Marco Rodzynek
Managing Director & Founder
marco.rodzynek@noah-advisors.com
Jan Brandes
Managing Director
jan.brandes@noah-advisors.com
Justus Lumpe
Managing Director
justus.lumpe@noah-advisors.com
The NOAH Advisors Core Banking Team
Nikhil Parmar
Director
nikhil.parmar@noah-advisors.com
10Bis Drushim
Acquisition of a Majority Stake in
by
from
at a valuation of €300m
Investment in
Exclusive Financial Advisor to KäuferPortal
and its Shareholders
by
84% Ownership