1. M U H A M M A D K A S H IF
B I O G R A P H Y
P hone 0323-8803509
Email m.Kashif12@ymail.com
Address House # 99 B, I Bazaar Lahore Cantt
D.O.B 07-07-1989
CN IC 35201-16674551
O B J E C T I V E S
I have more than three years’ experience in Operation management at Pakistan telecommunication
limited & National Bank Of Pakistan which enhance my professional skill. My short term goal is to
become Operation manager in upcoming 2 year and Director Of operations in 5 years. Therefore I
wanted to get more & more experience and excel my efficiency to capture this designation in
decided time.
I want to utilize my skills to Improve the operational systems, processes and policies in support of
organizations mission -- specifically, support better management reporting, information flow and
management, business process and organizational planning. Manage and increase the effectiveness
and efficiency of Support Services through improvements to each function as well as coordination
and communication between support and business functions. Play a significant role in long-term
planning, including an initiative geared toward operational excellence. Regular meetings with Floor
Manager around fiscal planning.
E X P E R I E N C E
S uperv isor Operat ion | P akist an Telecommunicat ion Limit ed
25 July 2012 - Present
In Pakistan Telecommunication Limited Contact center Gulberg Lahore, my last designation is
Supervisor Operation and I am working on preparing daily bulletin reports about how to improve it
more, including improvement of team performance, Team agents counseling individually,Prepare
daily team PSM(Performance Sore Module), Prepare agents quality sheets,How to utilize a team
agent more accurately & efficiently.Monitoring Queue level & identification of down time.Ensuring
productive and ethical environment on the floor. I used to Generate automated team reports for the
floor manager's review and also copy to Manager of contact center.

2. Muhammad Kashif
Page 2
Assist ant Of Operat ions | N at ional Bank Of P akist an
25 Feb to 20 July 2015
In National bank Of Pakistan I participate in cheques clearing & posting, Draft receiving, New
accounts opening, Issuing of cheque books, monthly loan related reports and policies, daily loan
issued reports, analysis also provide information to desired customers. I am Responsible for day- to-
day loan related issues. Provide timely, relevant and accurate reporting & analysis of the results of
the Branch performance against historical, budgeted, forecasted and strategic planning results to
facilitate decision-making toward the achievement of the budget and strategic plan.
E D U C A T I O N
MS Finance (HEC Recognized ) | S uperior Univ ersit y
2011 – 2015
I maintained 3.36CGPA in my complete master’s degree
Bachelor in Commerce | Modern College of Account ancy
2009 – 2011
I have completed my bachelor in commerce from modern college of accountancy affiliated from
Punjab University Lahore in first division.
P R O J E C T S & S E M I N A R
 Prepare a complete project, proposal ,marketing strategy, production head and all other aspect to
launch a unique product name Dermo Doctor(fairness cream) in the market
 Study Islamic Financial systems in Pakistan at Meezan Bank
 Attended different seminars of positive attitudes, self-motivation and different training workshop
held by Superior University Lahore like Advance Excel Training by Dr.Shahzad
I N F O R M A T I O N T E C H N O L O G Y & M A N A G E R I A L S K I L L S
 Demonstrate the basic mechanics and navigation of an Excel spreadsheet.
 Demonstrate formatting techniques and presentation styles.
 Arrange training session himself to improve team agent skills.
 Always motivate to team agents to pull together to meet goals and objectives of organization
 Give praise and recognition to staff when it is due
 I focus on individual staff ability and how I utilize them.

3. Muhammad Kashif
Page 3
 Encourages and supports the personal and professional development of employees
 At every moment is how high ethical standards and integrity
 Coach and guide staff accordingly
 Try to balance to solve staff & organization problems at every occasion
Training & Coordinat ion S kills
 I have training skill which help me to trained my staff
 Also worked in Pakistan telecommunication Limited coordination department so have strong grip
how to communicate with higher and lower management.
A C C O M P L I S H M E N T S & A W A R D S
 Awarded team of the month consistent 3 month in Pakistan telecommunication Limited.
 Employee of the Month award December 2013 and June 2014 in Pakistan telecommunication
Limited.
 I have 5 promotions just in 3 years in Pakistan telecommunication Limited.
S P E C I A L I N T E R E S T S
Operation Management Visit and search different organization culture &Operational systems.
Exploration Different techniques used in operations to improve the staff services
Management and Entrepreneurship