Lifeline & Moodle - Saving Lives Tom Hulse at Moodlemoot AU 2014

1. Lifeline & Moodle:
Saving Lives
Tom Hulse
Training Support Officer
Lifeline Australia

2. 1. What is Lifeline?
2. Development and implementation
3. How Moodle helps Lifeline save lives
Session Outline

3. What is Lifeline?

4. What is Lifeline?
Provide crisis support services and suicide prevention training and awareness across
Australia.
Services:
Answering over 110
chats per day
Answering over 2000
calls per day
(730,000 calls annually)
May 2014: 42,000
page views

5. What is Lifeline?
A Registered Training Organisation (RTO) regulated under the Australian Skills
Quality Authority (ASQA) offering nationally accredited training across Australia.
Certificate IV in
Telephone Counselling
Skills

6. Lifeline’s Training Reach

7. Daily Statistics

8. Development &
Implementation of
Lifeline e-learning

9. Why e-learning?
• Diverse spread of organisation
• 11,000 volunteers and staff – 3,500 in crisis support roles, 4000 new students
annually
• Consistency of service and quality
• Professional development for volunteers
• Volunteer maintenance of skills
• Volunteers in rural areas and limited access to Centres
• Minimise costs as a not-for-profit

10. Why Moodle?
• Few systems available
• Low cost – cloud-based and hosted by Pukunui

11. Development of e-learning
• 2006: Supervisors On Call Project
• 2007: Lifeline’s move to national telephony network
• 2008: Decision to adopt national training for volunteers in crisis support
roles

12. Demonstration of Lifeline Learning

13. • Reach volunteers and Students
• Provide consistent national training
• Expand corporate training opportunities
• Connect with Australian communities
How Moodle helps Lifeline save lives

14. Questions?