1. DLF Training | Professional Development
www.dlf.org.uk
Trusted Assessor
training
A whole system approach
2. DLF Training | Professional Development
www.dlf.org.uk
Who are the Disabled Living Foundation
(DLF)?
• UK National charity
• Established in 1969 around the time of the first
disability legislation in the UK
• A leading national provider of impartial advice, information,
training and education on equipment for daily living /
assistive technology (AT)
• For the public and professionals
• DLF reaches millions of people each year
• Target to reach 5 million by 2021
3. DLF Training | Professional Development
www.dlf.org.uk
What is Trusted Assessor training?
Based on the Trusted Assessor Framework
Daily living
aids
• MINOR EQUIPMENT
• Grab rails
• Stair rails
• Raised Toilet Seats
• Toilet Frames
• Bath Boards / Seats
• Galvanised Rails
MAJOR
EQUIPMENT
Stair-lifts
Ramps
Level Access
Showers
4. DLF Training | Professional Development
www.dlf.org.uk
What is a
trusted
assessor? Recommend,
measure and
prescribe appropriate
solutions
5. Trusted Assessor Training
Level
1
Level
2
Level
3
Level
4
• 1 day
• Triage teams
• Administrators
• Customer
experience
teams
• Retail staff
• Charity workers
• Volunteers
• 2 days
• Handy people
• Housing
Assistants
• Technicians
• Surveyors
• 2 days
• Experienced Handy
people
• OTAs
• Social Workers
• Rehab Assistants
• Physiotherapists
• Mental Health OT’s
• 2 days
• HIAs
• Surveyors
• Case workers
• Experienced TAs
• OTs
• Housing
Associations
www.dlf.org.ukDLF Training | Professional Development
6. Trusted Advisor – Advising and
referring for independence at home
• Understand conditions and impact on
functionality
• Know different roles in Health and Social Care
• Understand referral pathways for equipment
and adaptations
• Know how to provide a quality customer
experience.
• Understand the role of the Trusted Assessor
DLF Training | Professional Development
www.dlf.org.uk
Level
1
7. DLF Training | Professional Development
www.dlf.org.uk
Trusted Assessor – Installing and
demonstrating minor adaptations
• Understand basic disability and how
equipment can assist independent living.
• Measure and fit basic equipment
• Review and risk assess equipment
• Demonstrate use of equipment to service
users
• Know when to refer service user to other
services
Level 2
LEVEL
2
8. DLF Training | Professional Development
www.dlf.org.uk
LEVEL 3
Trusted Assessor – Assessing for minor
adaptations
Level
3
9. DLF Training | Professional Development
www.dlf.org.uk
• Understand the purpose of Disabled Facilities
Grants
• Complete a robust risk assessment
• Know when to prescribe daily living
equipment/adaptation
• Understand environment factors that may
impact on the ability in install adaptations
• Know how to measure an individual for
major adaptations
• Know the range of daily living equipment
adaptations available
• Understand the role of the Trusted Assessor
and when to refer clients back to
Occupational Therapy services
Trusted Assessor – Assessing and
adapting the home
Level
4
10. DLF Training | Professional Development
www.dlf.org.uk
Key outcomes of Trusted Assessor
training
• A person-centred approach
• Encouraging partnership working amongst
multidisciplinary teams
• Reductions in waiting times
• Decreasing risk & increasing independence
• Reductions in the number of assessments
11. DLF Training | Professional Development
www.dlf.org.uk
How can this practically work in my
organisation?
Level 1
Call centre staff can
provide information
assess and signpost
Level 2
Handyperson service
can install equipment
and identify further
need
Level 4
Caseworkers can carry
out the assessment
and prescribe
adaptations
Level 3
Housing officer
visits a property to
assess for defects
Level 2
Handyperson service
to fit grab rails
Level 4
Case worker to assess
and prescribe
adaptation
Level 4
Can assess for minor
adapt or equipment
Level 2
Handyperson service
to fit equipment
12. DLF Training | Professional Development
www.dlf.org.uk
The future- working differently
Care Act 2014
Greater efficiency
savings
Greater recognition
of need
Pressures on service
Better Care Fund
Disabled private
sector tenants
New courses
Feedback from you
13. DLF Training | Professional Development
www.dlf.org.uk
Melanie Poyser
Business Development
Officer
Melanie.poyser@dlf.org.uk
07976 707 656
www.dlf.org.uk/training
Editor's Notes
Introduce the concept of Trusted Assessors
It started back in 2000 with the NHS plan – Equipment stores were re-configured into Integrated Community Equipment Services (ICES) run jointly by health and social care services in an integrated services. This would also provide demonstration and advice centres for people making equipment more accessible and user friendly.
By 2004 the ICES were improving and providing better integrated services but they found people were still finding it hard to access equipment. This was also different throughout the country it was felt that more staff needed to the ability to assess for and recommend equipment and staff needed standardised training to ensure continuity across the country
2005 – Trusted Assessor Framework was published to standardise and set forth competencies in which staff should be trained to in order to provide equipment a working group of charities and organisations in this field were put together to create them including the DLF
A suitably trained person that is able to recognise a need, recommend, measure for and fit a minor adaptation or low budget equipment to assist an individual to live more independently.
Introduce the concept of Trusted Assessors
It started back in 2000 with the NHS plan – Equipment stores were re-configured into Integrated Community Equipment Services (ICES) run jointly by health and social care services in an integrated services. This would also provide demonstration and advice centres for people making equipment more accessible and user friendly.
By 2004 the ICES were improving and providing better integrated services but they found people were still finding it hard to access equipment. This was also different throughout the country it was felt that more staff needed to the ability to assess for and recommend equipment and staff needed standardised training to ensure continuity across the country
2005 – Trusted Assessor Framework was published to standardise and set forth competencies in which staff should be trained to in order to provide equipment a working group of charities and organisations in this field were put together to create them including the DLF
A suitably trained person that is able to recognise a need, recommend, measure for and fit a minor adaptation or low budget equipment to assist an individual to live more independently.
