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Navigating the BP A/V Support Portal:
Requesting Support without an Account

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To provide BP excellent customer service, Mechdyne has setup
our A/V support portal.
This portal can be found at www.mechdyne.com/bp
This portal allows us to provide you, the end user, with:
• Faster response times
• Better communication
• Enhanced tracking capabilities
The following slide show will walk you through the simple steps
to navigate support portal.
Navigating the BP A/V Support Portal:
Requesting Support without a Pivot account

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Request Assistance
• You have the ability on this page enter an
incident directly
• This incident information gets delivered directly
to the Mechdyne onsite technicians
• You can expect a response with in 1 hour
Pivot & Pivot+ Log-in
• If you were assigned a Pivot account please log in
here
• You have all of the same capabilities as the Web-
form but you are able to see prior requests
Alternative Contact Information
• US 1-800 Number
• UK A/V Support Number
• Specific BP A/V Support Email Address
• Both Phone Numbers and the Email Address are
setup to route to multiple technicians at once
BP A/B Support Portal
This page gives you access to all methods required to contact a Mechdyne On-Site
Technician.

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Requesting Guest Assistance
To request support without any special accounts use the web-form found at the bottom
of the Support Portal.
• Fill in all required fields with valid information
• Technicians will use this information to support and
contact you
• Once you click the Submit button your request is
directed to all Mechdyne On-Site Technician, from
here one will contact you as soon as possible.
• If you are requesting assistance for a teleconferencing
incident, make sure to click on the link marked with a
on the image to the right

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Requesting Guest Assistance
When using the web-form be sure to select the correct Incident
Type
• The list of incidents to the right are the available incident types
• Using this will help to direct your request for assistance to the
correct support staff.
• Some of these incidents are supported by 3rd party vendors and
the quicker we can get them your information the quicker you can
get support

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NOTE:
There are two different Pivot log-in options.
• Majority of Pivot users will use the basic
Pivot log-in on the left side.
• If you were assigned a Pivot+ account
you will use the log-in on the right side.
Logging in to Pivot
To access the new system, you need to log in using your username and password
received via email. The system will immediately prompt you to change your password.
To change your password after this initial setup, please email service@mechdyne.com
or create a case requesting that your password be reset.

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Using Alternative Contact Information
In the instances when you do not want to utilize either the web-form or the Pivot system we still have A/V
Support numbers available for both US and UK.
We also have the bpservice email list which each Mechdyne On-site Technician is copied on. If need be this is
also a method of indicating that you wish to escalate an issue if you do not have a Pivot account.

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Request Teleconferencing Assistance
• Fill in all required fields with valid information
• Technicians will use this information to
support and contact you
• Once you click the Submit button your request
is directed to all Mechdyne On-Site Technician,
from here one will contact you as soon as
possible.
• Some of these incidents are supported by 3rd
party vendors and the quicker we can get
them your information the quicker you can get
support
Teleconferencing Assistance
In the instances when you have a teleconferencing incident to report this page gathers a
little more in-depth information.

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• The list of incidents to the right are the available incident types
• Using this will help to direct your request for assistance to the
correct support staff.
Selecting the Teleconferencing Incident Type
When using this web-form be sure to select the correct Incident Type

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Thank You
• After you have submitted a
Support request you will be
shown a Thank You page.
• Use the ‘Click here’ to return to
the BP A/V Support Portal
• If you would like to leave
Mechdyne feedback please
submit a request for assistance
and select the “Feedback”
Incident Type.