Introduction to Communication

1. Communication
By: Mohamed Ghattas
14 - March - 2018

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Communications
How do we spend our time?

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Communications
What is Communication?
• Is the exchange of
information using a
system of symbols
resulting in a shared
meaning between the
sender and the receiver.
Communication Process:
1. Sender: Who encode the ideas into words.
2. Message: This is the content.
3. Medium: How message will be transmitted.
4. Noise: Barriers preventing successful understanding of the
message.
5. Receiver: Who receives the message, decode and give feedback.

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Communications
Communication Dimensions:
Communication
Comm. Channel
Verbal
Non-Verbal
Written
Parties Involved
Internal
External
Formality
Formal
Informal
Direction
Horizontal Vertical
Upward
Downward

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Communications
Communication Dimensions:
1. Communication Channels:
1. Written,
2. Verbal,
3. Non-verbal (voice inflections, body language).
2. Parties Involved:
i. Internal (within the project),
ii. External (customer, other projects, the media, the public).
3. Formality:
i. Formal (reports, memos, briefings),
ii. Informal (emails, ad-hoc discussions).
4. Direction:
i. Vertical (upward and downward with-in the organization),
ii. Horizontal (with peers).

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Communications
The Five W’s of communications:
5 W
Who?
What?
Where?When?
Why?

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Communications
Communication Dimensions:
Communication
Comm. Channel
Verbal
Non-Verbal
Written
Parties Involved
Internal
External
Formality
Formal
Informal
Direction
Horizontal Vertical
Upward
Downward

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Communications
Non-verbal communication:
Body language:
• Words can mislead, but the body does not lie. The nonverbal and paralanguage
components are important in communications.
55%
7%
38%
Non-verbal
Symbols
Paralinguistic

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Communications
Non-verbal communication:

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Communications
Non-verbal communication:
Positive nonverbal clues
1. Uncrossed arms/legs,
2. Open hands,
3. Rubbing the chin,
4. Moving closer,
5. Eye contact,
6. Matching (movements of speaker/listener).
Negative nonverbal clues
1. Crossed arms/legs,
2. Clenched or hidden hands,
3. Moving away,
4. Limited eye contact,
5. Excessive body motions.

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Communications
Communication Barriers:
External barriers:
• Noise,
• Visual Distractions,
• Physical Setting,
• Interruptions,
• Multi-Tasking.
Internal barriers:
• Anxiety,
• Self-centered,
• Closed-Minded,
• Judging,
• Laziness,
• Boredom,
• Superiority.

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Communications
Tips for effective listening:
L
•Look interested and give the speaker your undivided attention,
I
•Involve yourself by responding to show you are listening,
S
•Stay on target,
T
•Test your understanding of what is being stated,
E
•Evaluate the message and respond appropriately,
N
•Neutralize your feelings,

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Communications
Tips for effective writing E-mails:
1. Consider your audience before writing the email,
2. Use the subject line to describe email contents,
3. Keep email short, concise, and coherent,
4. Do not type in all UPPER case or all lower case,
5. Proofread your document before sending (grammar and spell check),
6. Do not attach files unnecessarily,
7. Be aware that email is not confidential,
8. Do not send emails when you are angry (just calm and revise again after 10 min).

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Communication
‫االسالم‬ ‫في‬ ‫للتواصل‬ ‫نصائح‬:
1-‫حسن‬‫االستماع‬:
َ َُ‫ا‬‫ا‬َ‫س‬ َ ‫ل‬َّ‫ا‬‫ا‬‫س‬َََُ‫ه‬ ‫ل‬ َ‫ص‬ ‫ع‬َُ‫ا‬‫ا‬َ‫ى‬ ‫ل‬ َ‫ص‬ َ ‫َّللا‬‫ا‬‫ا‬‫ل‬‫س‬َ‫س‬ َ ‫اا‬‫ا‬َ‫ق‬:"ِ ِ ِ‫م‬‫أ‬ ‫ن‬‫ن‬ِ‫م‬‫أ‬‫ل‬‫ا‬ ِ‫ل‬ ْ‫نال‬‫ن‬‫أ‬‫َل‬ْ‫خ‬ ‫أ‬ ‫ن‬‫ن‬ِ‫م‬ِ‫ا‬ ِ ‫ا‬ْ‫م‬ِ‫ت‬‫ن‬‫ن‬‫أ‬‫س‬ ِ‫اال‬ ِ ‫ن‬‫ن‬‫أ‬‫س‬ِ ْ‫ن‬ ‫ذ‬ َْ‫و‬ِ‫ن‬‫ن‬ْ ‫ا‬ْ‫ح‬ِ‫ا‬ ‫ذ‬ ِ ،ِِ‫ن‬‫ن‬ْ‫د‬‫أ‬‫ل‬‫ا‬ ِ ‫ن‬‫ن‬‫أ‬‫س‬‫ذ‬ َِْ‫ث‬ِ‫ن‬‫ن‬ِ ‫ا‬ْ‫ح‬
ِ ‫أ‬‫س‬ِ ْ‫ن‬ِ‫أر‬‫ش‬ِ‫ب‬‫أ‬‫ل‬‫ا‬ِْْ‫ع‬ْ‫ن‬ ‫ا‬ْ‫ح‬ِ‫ا‬ ِِ‫أ‬‫ع‬ْ‫و‬‫أ‬‫ل‬‫ا‬ ِ‫ء‬‫ا‬ْ‫ف‬ْ‫ن‬ْ‫ن‬ ‫ذ‬ ْ‫ي‬ِ‫ق‬ْ‫ل‬ ‫ا‬ْ‫ح‬ِ‫ا‬."
2-‫الخَر‬ ‫َّللا‬‫ق‬ ‫الصدق‬:
َ ََُ‫س‬ َ ‫ل‬َّ‫س‬َََُ‫ه‬ ‫ل‬ َ‫ص‬ ‫ع‬ََُ‫ى‬ ‫ل‬ َ‫ص‬ َ ‫َّللا‬‫ل‬‫س‬َ‫س‬ َ ‫ا‬َ‫ق‬":ِ ‫و‬‫اّلل‬ِ‫ب‬ ِ ِ‫م‬‫أ‬ ِ، ْ‫ْان‬‫ك‬ ‫أ‬ ْ‫م‬ْ‫ن‬‫أ‬‫ن‬ْ‫خ‬ ‫ا‬َ‫ر‬‫أ‬‫م‬ْ‫َل‬ ‫أ‬‫ل‬ِ‫ق‬ْ‫م‬‫أ‬‫ل‬ْ‫ف‬ ِ‫ر‬ ِ‫اِرَل‬ ِ‫م‬ ‫أ‬‫و‬ْ‫م‬‫أ‬‫ل‬‫ا‬ْ‫ن‬‫تأ‬ِ‫م‬‫أ‬‫ص‬ْ‫م‬ِ‫ل‬."
3-‫الطَبة‬ ‫الكُمة‬:
َ ََُ‫س‬ َ ‫ل‬َّ‫س‬َََُ‫ه‬ ‫ل‬ َ‫ص‬ ‫ع‬ََُ‫ى‬ ‫ل‬ َ‫ص‬ َ ‫َّللا‬‫ل‬‫س‬َ‫س‬ َ ‫ا‬َ‫ق‬":‫و‬‫ل‬ْ‫ك‬ْ‫ت‬ْ‫م‬ْ‫ل‬ ِْ‫أ‬‫ب‬ْ‫ع‬‫أ‬‫ل‬‫ا‬ ‫و‬‫ن‬ِ‫ا‬َ‫اال‬ْ‫ب‬ ‫ا‬ْ‫ا‬ْ‫ل‬ ‫ي‬ِ‫ق‬‫أ‬‫ل‬ِ، ْ‫ال‬ ِ ‫و‬‫ِهَّل‬ ِ‫ان‬ْ‫و‬‫أ‬‫و‬ ِ‫ض‬ ‫أ‬ ِ‫م‬ ِ ْ‫م‬ِ‫ل‬ْ‫ك‬‫أ‬‫ل‬‫ا‬ِ‫ب‬ ِ‫ ُم‬‫ا‬ْ‫ا‬ْ‫ْض‬‫ر‬ ‫ا‬ْ‫ا‬ِ‫ب‬ ِ ‫و‬‫ِهَّل‬ ِ ِ‫ع‬ْ‫ف‬‫أ‬‫ر‬ْ،."

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THANKS