Amr saad rashed universal teller specialist & customer service

1. 1
Amr Saad Rashed
Bank Universal Teller
Wealth Management
Banking Operations & Customer Service
AMR SAAD RASHED
Bank Universal Teller Specialist
Wealth Management
Banking Operations & Customer Service
Personal information Address: Egypt, Alexandria, Semouha, Fawzy Moaz St.
Birth Date: September 9th 1986 Email: Amrsaadrashed@gmail.com
Mobile (EGYPT) (002) (0100)-1-403403
Skype Amr.Saad.Rashed
VISA Status Tourism VISA
Marital Status: Single Passport #: A07323455
Career objective Build a growing career by obtaining challenging positions that will allow me to use & contribute with my experience and education to mutually benefit me and my employer.
Commercial International Bank [2012-Present] - Job Role
 Process all counter transaction including deposits, withdrawals, checks, remittances, drafts, payment order accurately and swiftly in accordance with the laid down procedures (WEALTH customers & FX Deals [Exchange Companies]).
 Implement efficient and accurate processing of all transaction as per set parameters of branch service indicators.
 Manage customer expectation and specific requirements and queries for each interaction.
 Maintain zero risk of cash differences by diligently, accurately and attentively processing all cash transaction as well was ensuring accurate delivery of cash to customers at all time.
 Alert on any possible frauds and risks and provide customer feedback to direct supervisor.
 Provide continuous feedback and seek guidance, assistance and approval from direct supervisor on any irregular/ or suspicious transaction & Maintain zero cash shortages and excesses at counter.
 Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/ scrutiny/investigation as outlined in branch standard operating procedure manual.
 Handle ATM differences, escalate (when necessary) to relevant unit and follow through for timely closure.

2. 2
Amr Saad Rashed
Bank Universal Teller
Wealth Management
Banking Operations & Customer Service
 Deal with all financial transactions problems like cash shortage or excess, ATM differences, possibility of frauds.
 Perform cross checking for the vouchers of the peer(s).
 Coordinates with centralized payment services to resolve any customer’s problems and queries.
 Serve all customers of different backgrounds and profiles equally without any bias toward income, race or gender.
 Quick resolution of customer`s inquires and communicate the outcome in a timely manner.
 Introduce and promote alternative channels to customers to reduce traffic in branches.
 Cross sell products based on customer potential and needs without affecting their primary work and service standards.
 Maintain accurate checking on end of day reports and rectifying of highlighted discrepancies.
 Operate, carefully and efficiently, a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding and photocopy machines.
 Deal Directly with Credit Department to get approvals for checks that need to be approved before cashing it.
 Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
 Pursue personal development of skills and knowledge necessary for the effective performance of the role.
 Full awareness and adherence to the bank`s code of conduct, internal related policies and procedures, banking law, AML law and secrecy law.
 Perform and additional related task as assigned.  Attract, serve, and retain existing and potential customers, sell the bank’s products and services to maximize the bank’s profitability and to meet and exceed customer expectations.  Identify opportunities to sell additional products whilst conducting the sales process.  Assist the Head of Individual Banking the Marketing and Sales Strategy in order to achieve targets.  Coordinate with all departments of the bank to finalize sales process.
Banking Related Skills • Quick, efficient and accurate. • Manage customer inquiries and complaints. • Consult with customers on bank products and services. • Identify and refer sales opportunities. • Comply with all operational, security and control policies and procedures. • Assist with daily operation and balancing of ATMs.
• Customer Care skills.
• Excellent ability to work under pressure. • Maintains Professional relations with bank customers. • Professional attitude towards colleagues, clients and management. • Professional appearance. • Respects attendance hours.

3. 3
Amr Saad Rashed
Bank Universal Teller
Wealth Management
Banking Operations & Customer Service
Core Competencies • Communication Skills. • Attention to Details. • Customer Service Skills. • Organization and Planning. • Problem-Solving. • Honesty. • Reliability.
• Teamwork.
Certificates • Basic Banking Certificate. • Communication Skills. • Sales Through Services. • Selling Skills. • Selling Steps.
• Counterfeiting and Forgery. • Operations (LCs & TDs). • Anti Money Laundry. • Teller School. Skills • Excellent written and oral communication skills.  Well-presented and punctual.  Educated to degree level.  Quick to assimilate new information and procedures.  Proficient in Microsoft office Word and Excel.  Excellent negotiation skills and selling techniques.  Team player.  High level of organizational skills and record keeping.  Excellent time management skills.
 Hard Worker & Excellent team work compatibility, willing to learn and develop.
 Very good communication skills, Ability to set and achieve goals and to work under pressure.
 Have high level of patience, most effective when following well-established procedures.
 Very good in problem Analyzing and solution finding.
 Able to build strong public relationships, Ambitious Personality.
Languages - Arabic: Mother Tongue. - English: Fluent [Speak, Read and write].

4. 4
Amr Saad Rashed
Bank Universal Teller
Wealth Management
Banking Operations & Customer Service
Education University Arab Academy for Science and Technology and Maritime Transport. Faculty College of Management and Technology. Bachelor Degree CMT-AASTMT [Business Administration]. Major Electronic-Commerce. Graduation Year 2011. Credit Hours 144 hours. Overall Evaluation Very Good (GPA 3/4). Graduation Project Logisphere. E-logistics website. [Excellent] Certifications Oracle 10 g Certifications in SQL.
Bachelor of Business Administration, (Electronic Commerce) Department, Arab Academy for Science, Technology and Maritime Transport – College of Management and Technology.
Courses included: • Accounting.
•Advanced Accounting. • Management. • Business Strategies. • Human Resources. • Strategic Management. • Feasibility Studies. • E-commerce Technologies. • Designing Websites. • Developing Websites.
Technical Skills Operating Systems - Windows - MAC - Windows Server (2003).
Software - Microsoft Word. - Microsoft Excel. - Microsoft PowerPoint. - Microsoft Outlook. - Microsoft FrontPage. - Microsoft Visio. - Smart Draw. - Adobe Flash (CS4-CS5).
- Adobe Photoshop (CS2-CS3-CS4-CS5). - Adobe Dreamweaver (CS2-CS3-CS4-CS5). - Adobe Illustrator (CS4-CS5). - Adobe after effect. - CMS (Joomla - Mambo - Word press).

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Amr Saad Rashed
Bank Universal Teller
Wealth Management
Banking Operations & Customer Service
Databases - Microsoft Access (2003). - Oracle Database (10g) Oracle SQL, SQL/PL Forms builder and report Builder. - MySQL database.
Programming Languages - Java, Java Script. - PHP. - HTML, HTML 5, XML, CSS [CSS3]. - SQL, PL SQL, Forms Builder, Reports Builder. - JavaScript
Hobbies Travelling, Hanging out, House Music & My Favorite Coffee.
Work Experience Project 1: (WWW.ASR-DEZINES.COM) Official Website. Project 2: (In College) flash website (Avatar Movie). Project3: (In College) Logisphere.
-------------------------------------------- Agencies -------------------------------------------- 1. (Sultan AL Mansour Group for Trading and Construction Qatar) 2. (Advance Advertising Agency Alexandria)
Mohamed Salem website
3. (SoftCut – Software & System Agency Alexandria) 4. (AM Veterinary Group Alexandria) 5. (Sultan AL Mansour Group for Trading and Construction Qatar) Rayyan Technology 6. (Baseera Tech Agency Alexandria) ANAN ISKAN Company (KSA)
7. MAS-Soft Alexandria PEGASUS EGYPT LTD [Flash INTRO] 8. DIVERSO [Senior Web-design] Ad factory agency Al ASSER Group
Designs Decoration Agency [Cairo] ------------------------------------------------------------------------------------------------------------------------------------------------------------
References
UAE: Yasser Ragab: Mobile (DUBAI) 0097 155 406 1898
Qatar: Mahmoud Rashed: Mobile (Qatar) 0097 470 464 343
Ready to relocate for (UAE or Qatar) in a week [Tourism VISA].