Michael Fetchko is a senior IT professional with over 20 years of experience providing technical support, training, automation solutions, and project leadership for clients. He has extensive experience working with automation tools like AF/Operator, IRM, OPS/MVS, and REXX. His background includes roles at Dun & Bradstreet, IBM, AIG Technologies, Candle Corporation, Novartis Pharmaceuticals, and ADP.

1. MICHAEL E. FETCHKO
Basking Ridge, NJ 07920  (908) 313-8662 manafet@optonline.net www.linkedin.com/in/mikefetchko
SUMMARY
Senior Information Technology professional with broad-based experience in client-facing activities that
help better utilize software and systems. Solid analytical thinker with a diverse background who combines
technical expertise with strong training, presentation, documenting, technical analysis, project leadership,
and interpersonal skills.
 Technical Analysis  Courseware Development
 Process Documentation  Technical Training Delivery
 Presentation Delivery  Automation Solutions Implementation
SKILLS
D&B360, MS Dynamics CRM, Project Leadership, Windows, Microsoft Office including Access VBA,
some SQL, AF/Operator, IRM, REXX, Centra, Omegaview, Omegamon, AF/Remote (SAIOM),
OPS/MVS, TSO/ISPF, z/OS, MVS, JCL, SAS, SMP/E, Clist, IBM Mainframe Processors, IBM
Compatible PCs, Windows Servers
EXPERIENCE
Dun & Bradstreet, Short Hills, NJ 2013 – 2016
Customer Support Technical Specialist
Provided business customers with technical assistance and guidance on D&B360, an in-house CRM
Managed Solution. Supported customers with the installation and troubleshooting of product issues,
supported sales in gaining revenue, and represented product support group for all matters and issues
 Led Customer Support during the rollout of D&B360 version 3
 Solved customer issues interactively via WebEx
 Supported the installation in the customers’ environment and delivered technical assistance
 Provided Internal Demo System support and userid maintenance for eRAM customers and
Internal eRAM demo systems
IBM, Iselin, NJ / AIG TECHNOLOGIES, Livingston, NJ 2004 – 2012
Automation Specialist
At AIG and later for IBM after contract was sold, provided automation support for a major customer
using AF/Operator, the IRM, OPS/MVS, and REXX. Supported the automation environment for many
other clients using AF/Operator and SA390. Provided sole automation programming support for the
global AF/Remote environment using REXX
 Implemented automation solutions such as enhanced startup & shutdown, CPU usage monitoring,
beeper / email notification, and others for AF/Operator, IRM, OPS/MVS, and AF/Remote using
REXX
 Provided sole automation support for the migration of diverse client datacenters into AIG/IBM
 Converted IRM objects and implemented them under OPS/MVS using REXX
 Developed a cross-system automation inventory application using OPS/MVS, REXX, and MS
Access
 Designed detailed Project Plan for the conversion of the IRM to OPS/MVS
 Created detailed documentation for the entire IRM implementation using SAS
 Developed SAIOM Support documentation for project buildup
 Initiated the development of Userid Acquision Procedure for a major client
 Produced Userid Maintenance documentation for SA390 systems

2. Michael E. Fetchko Page 2
CANDLE CORPORATION, New York, NY 1994 – 2003
Senior Consultant
Supported the technical needs of clients in the mainframe areas of automation and performance monitoring.
This included developing courseware, training client personnel, engaging in Pre-Sales activity and account
management, implementing customized automation solutions, and performing general consulting services
 Delivered onsite and Internet education for Automation Facilities including AF/Operator, the
IRM, Omegamon, Availability Command Center, REXX, and z/OS JCL for Enterprise wide
monitoring
 Developed Automation and Omegamon courseware to keep pace with IBM and Candle product
enhancements such as Sysplex and Workload Manager
 Imported and customized courseware into Centra for internet delivery
 Designed and facilitated the delivery of training classes, presentations, and demos at the Candle
AF User Conference
 Created and presented Pre-sales presentations to clients in support of Sales objectives
 Conceived and developed AF/Operator and AF/Remote Quick Start consulting services offering
 Implemented customized automation solutions for AF/Operator, the IRM, and AF/Remote using
REXX
 Consulted and advised clients in the areas of Automation, Availability Management, and
Performance
 Installed, configured and customized Automation products, Omegaview, Omegamon, CandleNet
Command Center, AF/Remote, and others
ADDITIONAL POSITIONS
Senior MVS Systems Programmer - NOVARTIS PHARMACEUTICALS
Senior MVS Systems Programmer - AUTOMATIC DATA PROCESSING (ADP)
EDUCATION / TRAINING
BSBA - Quantitative Methods, East Carolina University, Greenville, North Carolina
Essentials of Project Management, 2012
Java Programming, Introduction, 2009
Java Programming, Intermediate Course, 2009
Understanding and Using Unicenter CA-OPS/MVS, 2005
Understanding the Potential of Unicenter CA-OPS/MVS RDF and SSM, 2005
Event Management and Automation: Creating Automation with OPS/MVS, 2005