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resume 5-7


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resume 5-7

  1. 1. William L Brothers Jr Ashland, VA | 804.690.2703 B.S., A+, ITIL, COBIT, CSX, ISACA Profile I have a hybrid mix of IT Operations/Support skills including Tier 1 user and application support. I bring a diverse, committed skill set to the workplace and a desire to learn. My assorted skill set is derived from demonstrated initiative in performing a wide range of IT functions! I am seeking an office / IT Operations support role with potential for growth opportunities. I am presently doing self study to prepare for the CISSP, CSAM and CISM certifications. Summary of Skills/Education Experience Ricoh USA – Capital One Richmond, VA 09/2016 — present Print Support Spec I.MS Ops I - Managed & Technology Services • Contractor on site at Capital One – West Creek Randstad – Arrow Electronics Ashland, VA 12/2015 — 09/2016 IT/EAD Production Technician I • Conduct Mobile Asset testing / security encryption consisting of tablets and smartphones • Reload operating systems and reset to factory specs of assets (Android and IOS) • IV&V (Independent Verification and Validation) • Reimage Windows (Alienware, ASUS, Dell, HP, Lenovo and MSI) laptops (OS 7, 8 and 10) using Blannco software • Security Encryption and Factory Reset Chromebooks using Powerwash IT Freelance Consultant 06/2015 — 08/2015 Website (System Owner) Administration, Circle Center Adult Daycare – Richmond, VA • Administered website using Adobe Contribute • Created online training documents and administered the website (non server) IT Support/Job Applicant Support – Virginia Employment Commission – Richmond, VA • Guided job applicants in person on and off site on how to navigate the proprietary VEC Job Application Program • Advised job applicants on free community resources available for job transition • A+, ITIL, COBIT 5, CSX, ISO9000 • IT Service Ops (ITIL Cert) • Tier 1 App Support • IT Project Coordination • Web Design (Dreamweaver, Fireworks & Contribute 8) • Sys Owner Admin • Microsoft Windows 7, Office • BS – Broadcast / Comm • Present Goals: CISSP, PMP, CASM, CISM
  2. 2. Office Manager/Asset Manager, Fire Solutions, Inc; Ashland, VA 06/2014 — 01/2015 • Used ESC Field Service Management software to Implement QR Tracking Code to automate year- end inventory and track current supplies which reduced purchasing duplicate product from vendors by 50% • Reduced Inventory surplus and used ESC mobile tracking ability – resulted in savings of 35% • Trained technicians to use ESC mobile technology – improving data integrity by 30% • Supported redevelopment of company website to reflect best contact information and company services • Basic Network troubleshooting Office Manager, Soter Martin Sales and Marketing; Ashland, VA 11/2005 — 05/2014 • Created and implemented social media presence syncing Facebook with Instagram and performed web updates to increase marketability by 25% • Sole in house hardware / software tech support for entire office – first responder on incidents • Managed relationship with the outsourced IT service when escalation was needed • Printer and desktop support, break/fix repair for workstations (Savin printer) • Delivered training and support on all software for all staff • Researched new software / hardware and trained staff as needed • Supported Office 2003 and Windows XP (Dell desktops and Laptops) Assistant Operations Branch Mgr, Reynolds Metals (RASCO Division); Richmond, VA 07/1985 — 07/2005 • Richmond Representative to ISO9000 Committee — fundamentals of quality management systems • Sole warehouse tech support for hardware, software and peripherals for Fortune 500 Company • Performed Anti Virus updates to all warehouse PC's (Gateway and HP desktops) • Performed research and pricing structures on new products in Sales Advisor role • Resolved tracking and delivery issues using in house application support Education / Certifications • A+, ITIL, COBIT5, CSX (CyberSecurity Nexus-ISACA) – 2014-2015 • PMP / PMBOK Boot camp (CCWA) • CompTia Security+ prep course • CompTia Network+ Boot Camp • J Sargent Reynolds Community College, Richmond, VA --- CSC-Internet Applications Development / Web Design. • Liberty University, Lynchburg, VA — B.S. Broadcasting Skills
  3. 3. • Microsoft – Windows XP / 7, Office (Word, Excel, Pivot Tables, PowerPoint and Outlook). • Apple – OSX, iWork Suite (Keynote, Numbers and Pages) • Web Support – Social Media, HTML, XHTML, Studio 8 (Dreamweaver and Fireworks), Expression Web, CSS • ISO 9000 Volunteer and Associations • Area 6 Special Olympics – Richmond, VA • Young Life – Richmond, VA • ISACA – VA Chapter References available upon request