1. Flora Jennifer Jones
Associate Quality Assurance Tester / Junior Business Analyst
I am a methodical,persistent and inventive IT professional with intensivetrainingin quality assurance,project
coordination and businessanalysis. I am seekingto full utilizemy technical abilities while workingin a challenging
and stimulating growth environment.
Skill Areas
Business Analyst
 Manage and interpret
requirements
 Understand elicitation
process
 Analyze business scenarios
 Create models and diagrams
 Creating traceability matrix
Quality Assurance
 Software testing & debugging
 Test Plans and scriptdevelopment
 Tracking,logging& reporting defects
 Risk identification & documentation
 Automated testing In Quality
Assurance
Project Coordination
 UtilizeMicrosoftProjectfor
project management
 Solid understandingof project
management foundations,
project scopeand schedule
management
Education
UST Global, Step IT Up America Program, Atlanta, GA August 2014
Quality Assurance, Project Coordinator & Business Analysis
Completed 5 months of aggressive,fastpaced Quality Assurancetraining. Additional BusinessAnalystand Project
Coordinator training.
Georgia Piedmont Technical College, Clarkston, Georgia May 2014
Associates Degree, Computer Information Systems, Oracle Database Specialist
University of Virginia, Charlottesville,Virginia
Doctoral Student, Foreign Affairs, Major field of ComparativePolitics,minor field of International Relations
University of Virginia, Charlottesville, Virginia January 2003
Masters, Foreign Affairs, Thesis: In Sickness and In Health: An Examination of Senegal’s Response to HIV/AIDS
Pomona College, Claremont, California January 1985
Bachelor of Arts, Theatre
Additional Training:
Quantitative Methods and African Studies, Inter-university Consortiumfor Political and Social Research, Ann Arbor,
Michigan, Summer
Interdisciplinary Seminar in Rural Development: Community Based Natural Resource Management, Gender and
Economic Empowerment, Sponsored by the University of Virginia at the Rural Facility of the University of
Witwatersrand, Limpopo Province, South Africa, Summer

2. Information Technology Professional Experience
UST-GLOBAL, Atlanta, GA April 2014-Present
Associate Tester & Junior Business Analyst
Quality Assurance Testing Process
 Experience in the development and execution of functional testcases
 Knowledge on the software development lifecycle,type of testing, and testing concepts
 Review of functional requirements documents
 Knowledge in the creation of a test execution summary report and test plan
 Knowledge and useof Defect management and Bugzilla
 Knowledge in applyingtestingtechniques
Project Coordination
 Successfully completed week longsimulation of projectcasestudy utilizingMS Projectto create daily
project deliverables
 Baseliningprojectplan
 Adjustment of projectresources and timeline
Business Analysis Capabilities
 Knowledge of business requirements process
 Knowledge of business analysistechniques
 Knowledge of maintainingthe Business Requirements Document
 Experience in elicitation techniques,includinginterviewing,surveys,brainstormingand focus groups
 Ability to create activity diagrams, data flowdiagrams and usecasediagrams.
Testing Tools:
 Bugzilla
 ALM
Other Key IT Skills:
 OracleDatabaseManagement and PL/SQL:
o Create numerous simpleto complex SQL queries and sub queries
Additional Experience
FEDEX SmartPost, Ellenwood, GA October 2011 – April 2014
Parcel Assistant
 Computer assisted processingand directingof postal parcels to the correct portals for local and national
delivery.
Jones Research, Ellenwood, GA September 2009 – October 2011
Freelance Researcher
 Provided research and consultingfor various organizations. Contractshort-term assignment for FEDEX
through agency.
Center for Survey Research, University of Virginia, Charlottesville, Virginia
Research Analyst/Project Coordinator October 2008 – August 2009
 Assisted in developingproject plan,scheduleand budget ($5M+). Completed literaturereviews. Assisted
in the development and implementation of survey protocols (telephone, mail and internet), survey
development, pretest of survey instrument, participantrecruitment,served as participantcontactpoint,
organized focus groups, and distributed participation incentives.
 Managed Access, NVivo and Excel databases.
 Prepared final survey reports for key clients includinggraphics,charts,tables and publishing.
 Coordinated kick-off workshop schedule, assembled workshop materials,summarized and reported
workshop product.
 Conducted research through a variety of methods includinguseof databases and archival sources.
 Scheduled and coordinated bi-weekly workinggroup meetings and activities for up to 10 professionals.

3. PROFESSIONAL EDUCATION EXPERIENCE
Université de Nice Sophia Antipolis, Nice, France September 2006 – July 2008
Lectrice d’anglais
 Designed syllabi and taughtEnglish Conversation classes.
University of Virginia, Charlottesville, Virginia Summer 2007
Graduate Assistant, Summer Transition Program
 Mentored incomingfreshmen athletes in the development of study skillsincludingnote-taking,course
material review, test preparation,time management and research skills.
Adjunct Professor Fall 2005, Spring 2006
 Designed syllabi and examinations,selected materials and taughtundergraduate courses titled Africa:
Security and Insecurity and Politicsof Disease.
Teaching Assistant September 2000 – May 2005
Directed discussion sectionsfor courses in ComparativePolitics,International Relationsand American Politics.
Assisted in developingand gradingexaminations.
Technology Summary
Testing Tools: Bugzilla,ALM, familiarity with Selenium and Soap UI
Languages: SQL, familiarity with Java and Visual Basic
Databases: Oracle,NVivo
Software/Systems: MS OfficeSuite, Windows 7/Windows 8,familiarity with UNIX