1. Vaseem Ahmed
IT Technical Support Manager
Mobile :0506996503
Visa: Transferable
Total Saudi Arabia Experience : 13 Year’s in Information Technology
Location : Riyadh
Language Familiar
Driving License with Car
: Arabic & English
Job description
Maximizescomputer system capabilitiesby studying technical applications; making recommendations
process implementation.
TECHNICAL Experience – Summary
----- Team Leader playing as a vital role in helping the business run smoothly.
- Organize a team and its workload and make sure performance is kept to a really high standard
which will be reflected in the Customer Satisfaction Surveys (CSAT).
- Key duties will include managing and delegating operational tasks, monitoring the team's
performance against contracted SLA’s, helping their training and development, completing HR
documentation and handling complaints in a timely manner.
- In IT operations infrastructure managers’ level responsibilities for all IT systems within a
company, including hardware, software, and security systems. They will typically spend a lot of
time meeting with employees from various departments to discuss how to make the company's
data more accessible and secure, and how to make business operations run more smoothly
and efficiently.
- Remote Branches Installation, Configuration and Troubleshooting of Access points, Printers,
Scanners and other PC devices recommendation process.
- Performed various additional duties as required.
- Virtualization concept of Hyper V & VMware
- Concept of SAN Storage
EDUCATION:
Graduate : B.COM (Bachelor of Commerce)
Board : Kakatiya University, Warangal, India
Professional Experience & Certifications – Summary
MICROSOFT & CISCO: MCP (Microsoft Certified Professional)
MCSA (Microsoft Certified System Administrator)
CCNA (Cisco Certified Network Associate)
IT Management ITIL (Information Technology & Infrastructure library
Certified)

2. IT Technical Support Manager
Company Al Fanar Group
Duration 07-12-2005 to Still Date Above 10 yrs
Industry -Electrical,Electromechanical and Civil EngineeringConstruction,
Manufacturingand MarketingElectrical ConstructionProducts
Role
(1) Group IT
Responsibilities
Facilitating compliant access for 6000 User’s with Applications &
Infrastructure users in Al Fanar Group SAP environment --> Riyadh
KSA.
- SLA Escalations process throw SAP ITSM (IRT-MPT) time limit
- SAP ITSM SLA All Alfanar Support Task
- Forwarding to BOD Feedback weekly & monthly Reports (KPI)
Key Performance indicator, (KGI) Key goal indicator
- Development of staff to help deliver excellent customer service
experience.
- Solving and investigating customer’s long-standing or complex
problems passed on by the Customer Satisfaction and Recovery
Team. Carry out trend analysis of the feedback and implement
processes to address any issues identified.
- Ensure that regular operational reviews are held with the Service
Desk team and customers; attend the reviews that are
appropriate
- Ensure to practice IT asset management inclusive of component
inventory maintenance and associated documentation
- Supervise data center group and lead, direct and utilize knowledge
on best practices in area related to infrastructure.
- Manage and establish priorities for maintenance, design,
development and analysis of entire infrastructure systems
inclusive of LANs, WANs, internet, security and wireless
implementations.
- Negotiate with outsourcers, vendors and contractors for
infrastructure-specific products and services secure.
- Our Team Providing level1 & level2 support to End users.
System Administrator
Company Saudi British Bank
Duration March 2003 to Dec 2005

3. Page 3 of 3
Industry Bank & Investment
- Evaluation and Planning of Active Directory Services
- Installation & Configuring the exchange 2003 server
- Administration of dominos server like creation and
deletion, recovering, moving mailboxes between
servers and creating and securing administrative
groups.
- Maintaining of Network for clients and accessibility by
implementing centralized file services and backup /
Restoration Procedures.
- Creating Windows Symantec Backup’s & Recovery with
System State 4mm DDS Backup tapes
- Configuring Terminal Server service remote connection
Citrix, ISA & Active directory
- Installation of PrinterServer as per thedepartment Access
- Implementing the Group policy Security and Group
policy Software.
- Creating Windows Symantec Backup’s & Recovery
with System State 4mm DDS Backup tapes
Personal Information
- Birth Day - Jan 01 1980
- Email - phliptrust@gmail.com
- Maritual Status - Married
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