1. Michelle Glenn-Brandon
Atlanta, Georgia 30339 | mglennbrandon@gmail.com
SENIOR ACCOUNT MANAGER
Customer Excellence •Market Management •Strong Mobility Background •Direct Sales
SUMMARY OF QUALIFICATIONS
• Successful in operation re-structures to address business growth; company P&L; and service improvement.
• Ability to meet or exceed monthly goals in a high stress environment.
• Highly developed leadership, relationship building, and influencing skills.
• Excellent time management and project management skills.
• Strong analytical skills to ensure activity is on target with goals and overall strategy.
• Liase with cross-functional teams to identify target audiences and develop effective product positioning.
• Exceptional skills in customer service, analysis, accountability, recruiting, and systems processes.
• Adept at creating and implementing innovative inventory management processes to increase sales and revenue.
• Successfully created product demonstrations; produced and delivered webcasts.
• Created and implemented webinars -- hands-on; face-to-face delivery of product / services; and technical training.
• Technical – Adobe Photoshop, Illustrator, InDesign, Microsoft Office Suite, HTML, CSS, Android, and iOS.
• Excellent analytical skills with problem identification and resolution.
PROFESSIONAL EXPERIENCE
Premium Retail Services Dec 2015 – Present
Field Sales Manager, Samsung Mobile
• Partner with wireless carrier partners (MetroPCS, T-Mobile, Sprint, Verizon) to create sales contests and
incentives to drive sales of Samsung products.
• Created Demand Generation Sales Contest that yielded an average of 45% YOY increase in select stores and an
84:1 ROI.
• Increased sales of select retail doors in assigned territory by 76% YOY within first six months in role.
• Manage and execute large and small-scale product launches, coordinating daily with cross-functional
departments.
• Delivers consistent and engaging positioning for all brand and product-related messaging.
• Conduct training and workshops to educate carrier partners on new products and services.
• Primary proofreader and compiler of weekly Market Insights for district.
Google Experience Manager/Assisted Sales Representative, Google
• As a Google Specialist educated consumers and retail associates on key features of Google products including
Chromecast, Chromecast Audio, Chromebooks, and OnHub Wireless Router.
• Increased sales of Google products by 150% in assigned territory.
Verizon Wireless 2007 – 2015
Solutions Manager – McDonough, GA (2015) A level store
• Managed a sales team of 24 employees in a high profile, high volume location to meet and exceed monthly sales
goals.
• Developed, trained, motivated, and coached sales team to produce desired high performance results.
• Increased Customer Experience Rating to 65% for two consecutive quarters.
Solutions Manager – East Point, GA (2013 – 2015) B level store
• Lead the team to finish number two out of 90 stores in growth in the Georgia/Alabama region for 2013.
• Generated a lift of 115% to quota to move the store from a C level location to a B level.
• Created inventory control processes that were adopted at the regional level, while enabling sales to have direct
access to inventory ultimately driving revenue improvement.
• Implemented procedures that reduced inventory discrepancies from 150 to 28 line items, and shrink dollars to $40
within the first three months.
Device Specialist – Smyrna, GA (2012 – 2013)

2. Michelle Glenn-Brandon Page 2
• Designed smartphone workshop presentations that increased accessory revenue 200% from attendees and reduce
returns to less than five percent.
• As lead Device Specialist delegated back-end duties, workshop scheduling and inventory management.
• Provide Peer-to-Peer coaching on systems trainings, new device launches.
EDUCATION
B.S. Business Administration Concentration Marketing
University of South Alabama, Mobile, Alabama