1. RE – HR – OD
ABC/JD/©Copyright 2009/v1
Job Description
Deputy Floor Manager
Function N/A Department Sales Administration
Division Operations Location ABC Department Stores
Reporting to Floor Manager Position (s) Supervised Sales Associates
Date Reviewed 10/09/2013
Job Scope
The Deputy Floor Manager reports to the Floor Manager and assists in running the daily floor
activities from administrative duties, customer service to performance supervision. He/she is
responsible to drive sales and monitor the team performance (ABC and tenants’ employees)
towards best results and growth
Main Duties and
Responsibilities
Technical and Reporting – 20%
• Prepare the Salesforce schedules effectively to meet service requirements;
• Monitor the gradual achievements of sales targets throughout the month and report
progress accordingly;
• Support the preparation of various reporting tools, assist in the analysis of findings
and recommend improvements when needed (sell thru, brand and product analysis,
footfall…);
• Follow up on inventory control, maintain random spot checks and stock counts and
oversee delivery;
• Ensure proper display and visual merchandising standards at all times;
• Coordinate with the Operational team on a daily checklist to ensure maintenance and
floor standard are met at all times;
• Supervise the cleaners and assure the timely and accurate completion of tasks as per
checklist and agreed standards;
• Handle POS transactions from returns, refunds, discounts, etc. and investigate daily
discrepancies and employee purchases;
• Weekly monitoring for the Gift card display on cash desks & availability of all
denominations on all levels & send a weekly status feedback to Events & Digital
Media Manager;
• Follow up CCM stock management and send weekly feedback to senior Marketing
officer;
• Ensure that ABC and tenants’ employees abide by set policies, procedures and ABC
standards particularly in terms of grooming and presentation;
• Report and attend to all tenants’ requests to ensure their satisfaction according to
ABC standards;
• Facilitate events on the operational level and conduct necessary follow ups;
• Ensure the implementation of audit processes and policies.
Selling and Service Leadership – 70%
• Maintain a strong floor presence to drive selling efforts, model service behaviors and
ensure consistent adherence to the service standards;
• Promote customer service excellence and exceeds customers’ expectations;
• Actively seeks inputs from customers, raise complaints to Floor Manager or efficiently
address them when needed to reinforce service standards;
• Maintain focus on driving sales and delivering on floor goals
Mentoring and Development – 10%
• Assist in the recruitment of a strong team, when requested, that demonstrates

2. RE – HR – OD
ABC/JD/©Copyright 2009/v1
consistent sales focus and sales oriented behaviors;
• Provide team coaching in coordination with the Floor Manager to ensure continuous
improvements and suggest motivational tools to reward effective performances;
• Partner with the Floor Manager and the team to develop departmental objectives
motivating the achievement of sales targets and driving volume growth;
• Assess team members in the presence of the Floor Manager and the Assistant Floor
Manager, identify training needs and facilitate the delivery with the Training
department;
• Monitor performance on floor and provide on-the-job trainings and coaching related
to brandproduct knowledge, trends, updates, selling techniques, etc.;
• Cross train the team to ensure agility and cross functional capabilities.
Key Relationships
Internal
Floor Manager, Assistant Floor Manager, Warehouse, Marketing, Buyers, CVI, HR and other
employees from various ABC Departments
External Internal and external customers.
Position Requirements
Education
Bachelor’s Degree in Business Administration or equivalent;
Fashion related studies are a plus
Required Certificates N/A
Experience
Minimum 5 years of experience in Retail operations out of which 2 spent in a supervisory
position
Competencies
Understanding the business
The ability to know what it takes to be successful in the Retail industry and to have a thorough
knowledge of the industry's history of this organization's history, customers and competitive
environment.
Communicate with impact
The ability to convey information clearly and concisely to groups or individuals either verbally
or in writing to ensure that the audience understands the information and the message.
Ability to listen and respond appropriately to others.
Innovation
The ability to think "outside the box" to generate novel ideas and approaches or new or
improved solutions.
Support Change
The ability to welcome change and consider it as a positive opportunity. Demonstrates
flexibility and effectiveness in difficult and stressful situations.
Customer Focus
Ability to develop and maintain strong relationships with customers and delivering high
quality services which meet their needs.
Develop Self
Seeks to improve required knowledge, skills and abilities through individual efforts, soliciting
feedback on performance and focusing on areas for improvement.
Mature Confidence
The ability to project assertiveness and self assurance and not feeling threatened by others.
Shows maturity and controls emotions.

3. RE – HR – OD
ABC/JD/©Copyright 2009/v1
Accountability
The ability to hold self and others accountable for measurable high-quality, timely and cost-
effective results; accepts responsibility for mistakes and complies with the ABC Policies and
Procedures.
Drive for Results
The ability to set high standards of performance to pursue aggressive goals and persists in the
face of obstacles.
Team Work
The ability to cooperate with others to accomplish common goals. Works with employees
within and across his/her department and values the contribution of others.
Job Knowledge & Technical Skills
The ability to possess a designated level of technical skills and knowledge as per the job
description and to keep up with current developments and trends in areas of expertise.
Supervise People
Ability to effectively supervise and guide team efforts. Includes providing appropriate level of
feedback concerning team progress.
Problem Solving & Decision Making
The ability to identify problems, determine possible solutions, and actively work to resolve the
issues. The ability to make decisions that take into account implications and long-term impact;
makes timely decision; chooses the best alternative based on consideration of pros, cons,
timing and available resources.
Attract & Retain Talent
The ability to attract high caliber people and retain talent.
Additional Requirements
Employee
Signature
Line Manager
Signature
Human Resources
Signature
This job description reflects the present requirements of the position.
As duties and responsibilities change the job description will be reviewed and subject to amendments in consultation by the management.