Deanna Bambini Grossi has over 25 years of experience in healthcare operations management. She is currently the Senior Director of Operations at Doctors On Call, where she oversees 175 employees and the daily operations of a medical practice that sees 200-400 new patients per day. Previously, she was the Deputy Executive Director of NY Rehab Pain Management, where she helped increase profits by 45% in one year through restructuring initiatives. She holds an MBA in Finance and Master's degrees in Health Care Administration.

1. Deanna Bambini Grossi, MHA, MBA
1133 Midland Ave - Bronxville, NY 10708
db.qivana@gmail.com. - 914-384-3730
WORK EXPERIENCE
Senior Director of Operations
July 2014-Present
Doctors On Call - Brooklyn, NY
-Holds weekly operations meetings with Senior Leadership. Produces metrics on staff produc-
tivity and company growth.
-Manage team of a total of 175 employees including medical professionals, administrative staff
and supervisors.
-Responsible for daily operations of 200-400 incoming new patients per day. Including schedul-
ing, confirmation, logistics and provider/driver coordination, billing and collections.
-Set up protocols and processes for all new homebound programs including collaboration with
NYU Langone, MetroPlus, HealthFirst, Bellevue Hospital, HHC Hospital systems and FIDA pro-
grams.
-Increased productivity by 100% in 7 months.
-Increased net revenues by over $1 million dollars within 8 months.
-Oversees busy call center with operations in NY and Costa Rica.
-Manage, oversee and create policy and protocol for an Urgent Care Center and Article 28 pri-
mary care office.
Deputy Executive Director
April 2009 to June 2014
NY Rehab Pain Management & Medical Services, PC - Queens, N Y
-Manage team of a total of 55 team members including 30 professionals including Physicians,
Physical Therapists and Chiropractors plus an additional 25 administrative staff and overseas
operation.
-Spearheaded cross-functional initiative to achieve exemplary patient care in a beautiful upscale
environment.
-Strengthened company's business by leading implementation by adding office based surgery
center and Interventional Pain Management procedures.
Financial Initiatives
-Created and maintain weekly and monthly budget for a multi-million dollar practice.
-Oversee cash flow planning and ensure availability of funds as needed.
-Manage and negotiate terms for lines-of-credit, external financing and corporate credit card
programs.

2. -Ensures timeliness, accuracy, and usefulness of financial and management reporting to the
owners.
-Created a staff timesheet reporting plan, with integration to Quickbooks.
-Drives and oversees the annual operating and capital budgeting process.
-Manages staff benefits plan to include, but not limited to:
Vacation time
Payroll
Health Insurance
401 K
Manage the office space and all facilities to include:
-Computers
-Renovation
Increased profits by 45% in one year through restructure of business line.
Generated new business through research of new FDA approved medical treatment for Pain
Management, Physical Medicine and Rehabilitation and Orthopedic services.
Spearheaded CPT coding review and CCI, resulting in a 24% increase in additional revenue.
Implemented MTG Workers Compensation Guideline training for all staff to increase CME cred-
its reduce patient denials.
Project Management:
Initiated the build out and certification of a brand new office based surgery center which resulted
in an increase of $550K in monthly revenue. Time Frame - Six Months.
Scouted and coordinated the build and relocation of two highly successful medical facilities in
Manhattan and Queens while maintaining the integrity of its patient base and income stream.
Staff Development:
Launched well-received program of professional development courses for all staff via YOU Tube
training for new EHR software resulting in an increase in employee performance and decrease
in cost for training.
Mentored and coached employees resulting in a 85% increase in productivity and a 50%
savings in training time.
Created and implemented employee "hats" and training sessions to increase staff awareness of
position responsibilities and cross training.
Decreased over-time by 30% by streamlining job descriptions and cross training.
Managing Director, 06/1994 to 03/2009
Integrated Management, Inc - N Y, N Y Managed team of 25 of professionals.
Coordinated and assisted with the design and building of a brand new facility from the ground
up with no interruption of patient care or loss of income.

3. Generated new business through implementation of a company website, creating and placing
elaborate marketing campaigns.
Expanded the practice from $100K in monthly revenue to $500K in monthly revenue.
Managed by statistics with strong analytical and communication skills
Inspired and mentored employees for 15 years leading by example.
Human resources, A/P, A/R and daily operations.
EDUCATION
M B A in Finance
University of Phoenix - Phoenix, AZ 2005 to 2009
DD in Divinity and Theology
Christian Leadership University - Online - Campus in AZ 2000 to 2006
Master of Science in Health Care Administration
University of Phoenix - Phoenix, AZ 2006
BAcc in Accounting
St Elizabeth Seton - Yonkers, NY 1986 to 1990
SKILLS
Excellent communication skills. Empowering leader. Strong analytical personality. Organized,
Excel, Quickbooks, Word, Microsoft Products, Apple Products, ADS, eClinical Works, Eclipse
software.
ADDITIONAL INFORMATION
Special interests:
Kickboxing, nutrition, reading, Synergy Education, community service especially with runaway
teens and spiritual guidance.