1. 99 Webber Avenue, Cranston, RI 02920
Home Phone: (401) 270 6575
Mobile Phone: (401) 524 6018
Michael G. Zuena Email: michael.zuena@yahoo.com
Summary of Strong sales, managerial, development, and individual and team coaching skills; Significant experience in the Financial
Qualifications
Services profession, with a strong educational background in the Healthcare industry, focusing in on product knowledge
and attention to detail; Proven success in problem solving, and the development of time management, organizational and
perseverance skills.
Education Providence College Providence, Rhode Island
May 2004
Bachelor of Science in Health Policy and Management
Minor: Business Studies
Internship Tockwotton Home Providence, Rhode Island
February 2011 – Present
Assisted Living Administrator in training, working alongside the Executive Director of both the Nursing Home and the
Assisted Living units. Focusing on the areas of Administration, Nursing, Activities, Admissions, Dietary and the
Environment/Maintenance Departments. Heavily involved in several major undertakings for educational development and
the advancement of the Tockwotton facility: more efficient Nursing Care Planning, the budgeting and planning of the new
Tockwotton Home, and constructive discussion groups with the Assisted Living residents.
St. Joseph’s Hospital North Providence, Rhode Island
January 2004 – May 2004
Met with all levels of Hospital Administration to gain a complete understanding of the interdependency of all departments. Participated
in Healthcare forums, staff and management meetings, teamwork development and the observation of nursing and surgical assignments.
Employment Wells Fargo Financial
Experience Loan Administration Manager (East Providence, Rhode Island)
May 2009 – October 2010
Directly managed a team of 14 loan processors, with a branch footprint across 7 districts and 6 states, responsible for
processing, documenting, monitoring and servicing mortgage loan applications. Regarded as a key player in the
development and implementation of operational procedures that created a more efficient work standard. Employed as
a Subject Matter Expert on the development of state policies and regulations.
 Established goals which motivated team to achieve production reaching 107.8% of company standard in Q1’10 and Q2’10
 Managed a pipeline of 650+ loans and $70,000,000 in volume
 Coached towards high level of excellence, resulting in quality production increasing to 95% accuracy
 Communicated daily with high level sale managers, lending supervisors, vendor relationship reps and consumers
Manager, Sales (Waltham, Massachusetts)
June 2008 – May 2009
Proactively led sales team to achieve distinguished results while preserving the values and commitments of Wells Fargo
Financial. This position was instrumental in creating new revenue for a Fortune 50 company and demanded significant
attention to detail, strong organization and leadership skills and the ability to work under pressure.
 Directly managed a team of four employees and created the drive to consistently meet short and long term goals
 Scored Green ratings on full compliance reviews representing a high level of integrity and extraordinary attention to detail
 Participated in recruiting efforts at college and community career fairs; trained and retained personnel
Assistant Manager, Sales (Fall River, Massachusetts)
November 2004 – June 2008
This position demanded the ability to cultivate strong working relationships with colleagues, providing the appropriate
training, coaching and support. Assisted in management of daily business and the development of the sales team.
 Served as district captain for CoD, Credit Card and Nowline, three products that drove significant revenue for the company
Achievements  Rated a 5 out of 5 on the “Run It like you Own It” initiative as manager, Wells Fargo, 2008
 Regional Top Producer to make the MVP Regional Player's Club, Wells Fargo, 2005, 2006, 2007 and 2008
 District Sales Employee of the Month, Wells Fargo, 2005 and 2007