Michael Zuena has over 15 years of experience in financial services and healthcare administration. He holds a Bachelor's degree in Health Policy and Management from Providence College. Currently, he works as an Assisted Living Administrator in Training at Tockwotton Home, where he focuses on administration, nursing, activities, admissions, dietary, and facility maintenance. Previously, he held several managerial roles at Wells Fargo Financial, where he successfully led sales teams and directly managed a loan processing team of 14 employees.

1. 99 Webber Avenue, Cranston, RI 02920Home Phone: (401) 270 6575Mobile Phone: (401) 524 6018Email: michael.zuena@yahoo.comMichael G. Zuena<br />Summary ofQualificationsStrong sales, managerial, development, and individual and team coaching skills; Significant experience in the Financial Services profession, with a strong educational background in the Healthcare industry, focusing in on product knowledge and attention to detail; Proven success in problem solving, and the development of time management, organizational and perseverance skills.EducationInternshipEmploymentExperience Providence College Providence, Rhode IslandMay 2004Bachelor of Science in Health Policy and ManagementMinor: Business StudiesTockwotton Home Providence, Rhode IslandFebruary 2011 – PresentAssisted Living Administrator in training, working alongside the Executive Director of both the Nursing Home and the Assisted Living units. Focusing on the areas of Administration, Nursing, Activities, Admissions, Dietary and the Environment/Maintenance Departments. Heavily involved in several major undertakings for educational development and the advancement of the Tockwotton facility: more efficient Nursing Care Planning, the budgeting and planning of the new Tockwotton Home, and constructive discussion groups with the Assisted Living residents. St. Joseph’s Hospital North Providence, Rhode IslandJanuary 2004 – May 2004Met with all levels of Hospital Administration to gain a complete understanding of the interdependency of all departments. Participated in Healthcare forums, staff and management meetings, teamwork development and the observation of nursing and surgical assignments. Wells Fargo FinancialLoan Administration Manager (East Providence, Rhode Island)May 2009 – October 2010Directly managed a team of 14 loan processors, with a branch footprint across 7 districts and 6 states, responsible for processing, documenting, monitoring and servicing mortgage loan applications. Regarded as a key player in the development and implementation of operational procedures that created a more efficient work standard. Employed as a Subject Matter Expert on the development of state policies and regulations.Established goals which motivated team to achieve production reaching 107.8% of company standard in Q1’10 and Q2’10Managed a pipeline of 650+ loans and $70,000,000 in volumeCoached towards high level of excellence, resulting in quality production increasing to 95% accuracyCommunicated daily with high level sale managers, lending supervisors, vendor relationship reps and consumersManager, Sales (Waltham, Massachusetts)June 2008 – May 2009Proactively led sales team to achieve distinguished results while preserving the values and commitments of Wells Fargo Financial. This position was instrumental in creating new revenue for a Fortune 50 company and demanded significant attention to detail, strong organization and leadership skills and the ability to work under pressure.Directly managed a team of four employees and created the drive to consistently meet short and long term goalsScored Green ratings on full compliance reviews representing a high level of integrity and extraordinary attention to detailParticipated in recruiting efforts at college and community career fairs; trained and retained personnelAssistant Manager, Sales (Fall River, Massachusetts)November 2004 – June 2008This position demanded the ability to cultivate strong working relationships with colleagues, providing the appropriate training, coaching and support. Assisted in management of daily business and the development of the sales team.Served as district captain for CoD, Credit Card and Nowline, three products that drove significant revenue for the companyAchievementsRated a 5 out of 5 on the “Run It like you Own It” initiative as manager, Wells Fargo, 2008Regional Top Producer to make the MVP Regional Player's Club, Wells Fargo, 2005, 2006, 2007 and 2008District Sales Employee of the Month, Wells Fargo, 2005 and 2007<br />