Michael Stafford has over 10 years of experience working in clerical and IT roles. He currently works as a clerk for Good Temps in New York, NY where he assists customers, maintains filing systems, and operates office equipment. Previously, he had an internship as an IT technician at the Institute for Community Living where he prepared equipment for deployment and provided helpdesk support. Stafford also has experience as a clerk for Adil Business Systems where he processed applications and determined client eligibility for benefits. He received his GED and training in electrical wiring and carpentry from Grafton Job Corps and holds several technical certifications from Ace Institute of Technology.

1. Michael Stafford
287 21st street, Brooklyn, NY 11215
mstafford2008@gmail.com
917-334-5194
EXPERIENCE
Good Temps New York, NY Present
Clerk (Human Resources Administration)
● Utilize an interdisciplinary approach to provide customers and employees with answers to
questions and address complaints
● Maintain and update filing, inventory, mailing, and database systems
● Complete invoices, expense reports, contracts, policies, and checks for processing
● Operate office equipment; Answer, record messages, and direct calls to appropriate personnel
● Compile, copy, sort, and accurately file business transactions; including proofreading data
Institute for Community Living New York, NY 2013 - 2013
IT Technician (Intern)
● Prepared Pc’s/Thin Clients for rollout and deployment and setup video/phone conferencing and
VOIP equipment
● Identified and organized tickets according to priority, then distributed tickets to engineers and
technicians
● Performed Data Migration, and backups
● Assisted with helpdesk support team and updated/maintained company contracts
● Created/Deleted user accounts and emails inside Windows Server 2003, active directory
Adil Business Systems New York, NY 2008 - 2009
Clerk
● Reviewed and processed incoming applications by performing data entry
● Validated client information and determined client eligibility and the amount of benefits
awarded to the appropriate applicant and vendors
● Answered phones and provided consumers with status information
EDUCATION
Ace Institute of Technology New York, NY 2012 - 2013
● Microsoft Windows Client Administration (MCITP)
● PC Technician A+
● Networking Concepts N+
● Inter- Network Devices (CCNA)
● Microsoft Office Suite
Grafton Job Corps Grafton, MA 1986 – 1988
 G.E.D
 Electrical Wiring
 Carpentry
References Available Upon Request