1. William Bollinger
218-851-9122
william.bollinger.87@gmail.com
Technical Skills
Professional Software Experience Professional Hardware Experience
● Windows OS
● Microsoft Office and OneDrive
● Cisco Command Line
● Google Drive
● TeamViewer VPN
● Android and iOS
● HTML
● Symantec
● Fiber optic installation and splicing
● Optical Time Domain Reflectometer
● Electrical component soldering
● Motherboard and CPU installation
● RAID technology
Employment History
Pro Staff & MaxBotix Incorporated ​October 2015 - September 2016
Solder Technician Brainerd, MN
● Assemble ultrasonic range finder products with proficient, time managed soldering skills
● Clean newly assembled devices and develop equipment documentation
● Program, test, water seal, package, and ship assembled MaxBotix products
TDS Telecom ​March 2013 - October 2015
Repair Advisor​ ​ II​ Pequot Lakes, MN
● Handle customer inquiries, complaints, billing questions, and service requests
● Calmly assist disgruntled callers, repair trust, locate resources, and resolve customer issues
● Interface daily with partners in accounting, field services, operations, and consumer affairs
● Provide excellent customer service with clear, easy to follow instructions
JCSinc Fiber Optics ​May 2008 - August 2012
Fiber Optic Technician II​ Shevlin, MN
● Fiber optic installation and service in both rural, city, and industrial settings
● Install, maintain, and repair a wide variety of home and commercial fiber optic networks
● Troubleshoot and repair equipment in a timely fashion for quick customer service resolution
● Maintain all customer and work equipment to ensure swift product installation
● Provide clients with clear and concise documentation
Education
Brainerd Senior High School ​September 2002 - June 2006
High School Diploma ​ Brainerd, MN
● Cisco Certified Network Academy (CCNA) student
● Self study CompTIA A+ and Net+