1. MICHAEL MOSS
7483 Bluff Point Lane ● Denver NC, 28037 ● (516) 902-7067 ● Michaelmoss29@gmail.com
Summary _________________________________________________________________________________
An innovative and team-oriented professional with years of combined experience in managing, training, and decision making.
Specializes in building relationships and effectively communicating to maximize operational efficiency. Seeking to contribute
experience, skills and expertise in technology,accounting,and analysis at a corporate level.
Professional Experience ______________________________________________________________________
SAMSUNG TELECOMMUNICATIONS/MOSAIC (APRIL 2013 – PRESENT) ● MOORESVILLE, NC
LEAD SAMSUNG EXPERIENCE CONSULTANT
 Currently managing the Samsung Experience Store in Best Buy, Mooresville, NC.
 I am consistently ranked number one in operational compliance for the Charlotte Central market
 Managed 4 part time associates in the Samsung Experience store
 Established goals with team on a weekly basis
 Continue to build strong relationships with Best Buy staff and management
 Trained associates on both sales procedures and technology
 Independently made decisions to effectively grow the business (this included reaching out to othervendors to
coordinate meetings and events with Best Buy staff)
 Certified in multiple levels of Samsung technology
 Provide classes four times a week on the latest flagship devices (these classes were usually set for a maximum of 6
however a few times a month I did community workshops which consisted of thirty or more people). These classes
were intended to get customers more comfortable with their new purchase and have a basic understanding on how to
use the new device according to their own lifestyles.
T-MOBILE (JUNE 2012 – FEB 2013) ● HUNTERSVILLE, NC
SALES ASSOCIATE
 Provided customers with a basic understanding ofthe functionality of the products they purchased
 Support daily business operations,including processing customer transactions in the point of sale systemand
auditing cash receipts daily
 Independently opened and closed the business on daily basis
 Achieved goal for activations on a monthly basis
 Responsible for inventory counts and safe counts every shift
AT&T/CONVERGYS (MAY 2011 – MAY 2012) ● HICKORY, NC
CUSTOMER SERVICE/SALES REPRESENTATIVE
 Provided tier one customer support over the phone
 Supervised the sales floor to assist in closing potential sales
 Ranked number one in sales for three consecutive months
 Greatly increased my communication skills
Education & Skills ___________________________________________________________________________
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE (2014 – PRESENT) ● CHARLOTTE, NC
Bachelor of Science, Accounting,Planned December 2016
CATAWBA VALLEY COMMUNITY COLLEGE (2013 –2014) ● HICKORY, NC
Associate of Arts,2014
Certified math tutor
Advanced skills in MS Excel, Word, and PowerPoint; Experience with Visio, MS Project, Publisher, and Access