1. Ebonee Trice_______________________________________________
209 Hickory Club Dr. Antioch, TN 37013 | 615-406-8397 | MsTrice2052@yahoo.com
SUMMARY_______________________________________________________________________________
Performance-driven professional with experience in facilitating support services and office management.
Advanced organizational, customer service, and communication skills with the ability to independently plan
and direct business affairs.
EXPERIENCE______________________________________________________________________________
Asurion Insurance Services Mobility/Retail Online Chat Representative 09/2012 – Current
 Assisted clients with claim inquires and concerns via web portal.
 Assisted clients with registration and claimfiling under purchased warranty agreements.
 Facilitated pre-adjuster claimdocument review and notification in real time.
Software Quality Associate/UAT Tester 11/2011 – 09/2012
 Aided in implementing new software systems used daily by customer service representatives.
 Supported in testing functionality of prospective software applications.
 Assisted in modifying existing platforms used by advanced support representatives.
Customer Service Representative 02/2011 – 11/2011
 Assisted clients in full process of filing insurance claims.
 Directed client referrals to appropriate advancement departments.
 Special selection in private pilots to drive a lower daily workload and boost net promoter scores.
Metropolitan Development & Housing Agency Social Work Intern 08/2010 – 12/2010
 Coordinated assembly induction of 14 members and Cotillion Ball with awarded scholarships.
 Conducted client intake and referral services for LYDIA Society and MDHA Properties.
 Officiated case management files for residential properties.
Midwest CBK Office Intern 06/2009 – 08/2009
 Obtained certification for workforce readiness by officiating administrative support to creative services
director.
 Created and edited company catalog items available for purchase.
 Performed invoice data collection and entry for retailers.
EDUCATION___________________________________________________________________________
Tennessee State University, Nashville, TN Bachelors of Science in Social Work 08/2006 – 12/2010
SKILLS_________________________________________________________________________________
Proficient in Windows, Mac, MS Office Platforms, Adobe, data entry (65 WPM), 10-Key, Social Networking
Applications, printer/fax/copier, switchboard devices
COMMUNITY INVOLVEMENTAND AFFILIATIONS__________________________________
Alpha Delta Mu National Social Work Honor Society
Nashville CARES
Hands on Nashville
American Cancer Society