Jon Morris has over a decade of experience working for Nike in various analyst and customer service roles. He has strong communication, problem solving, and customer service skills. Most recently, he worked as an analyst for Nike's sustainable business initiatives where he developed reporting tools combining sustainability and business metrics. He is trained in data visualization and passionate about process improvement. He earned a BA in history from Southwestern College and is a certified English language instructor.

1. JON MORRIS
6045 SW Glenbrook Road Beaverton, Oregon 97007
H/M: 503-539-2874 - jonathan.morris5873@gmail.com
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Effective, dependable professional with over a decade of experience working for the world’s leading sports and fitness brand.
Common sense problem solving skills that have evolved out of a strong core of customer service skills. Highly experienced
communicator across a broad spectrum of mediums, including the use of data visualization as a tool to report progress and tell
compelling stories. Adaptable team player, constantly willing to evolve, learn new skills, and embrace change for the sake of process
and project improvement. Organized time manager with a strong work ethic. Demonstrated confidence and motivation by learning
the new skill of English Language instruction while living abroad.
Personal/Profession Capabilities
Effective Communicator Problem Solver Experienced Business Analyst
Team Player Customer Service Orientated Driver of Process Improvement
Trained in Data Visualization Confident and Motivated Dependable and Adaptable
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PROFESSIONAL EXPERIENCE:
October 2009 – June 2014
Analyst – Nike Sustainable Business & Innovation – Business Integration Team
 Created, communicated, and maintained product category scorecards dealing with performance against sustainability
objectives.
 Drove the continued development of streamlined and compatible information coming out of the sustainability index(s).
 Developed reporting that married sustainability index information with business information, i.e., finance, volume, margins,
etc.
 Integral part of team that was awarded the 2012 Nike Maxim Award related to Nike’s Sustainable Business Reporting.
October 2003 – October 2009
Analyst – Nike Footwear – Young Athletes – Performance Running
 Worked to oversee, capture, and maintain product information within multiple corporate systems as it evolved from
creation through sales and delivery.
 Acted as a key contact within the category for product information by communicating with all relevant functions (e.g.
Marketing, Development, Planning/Sourcing, Merchandising, Sales) using a variety of methods.
 From initial development through training and deployment, was part of the user team for a re-tooled Footwear Line Plan
Management system.
February 2002 – October 2003
Customer Service Representative - Nike Golf Customer Service
 Performed daily order management and maintenance for Nike Golf retail sales orders.
 Utilized strong written and verbal communication skills to convey order information and solutions both with Nike Golf Sales
staff and Nike Golf accounts.
November 1999 – February 2002
Senior Analyst – Nike USA Consumer Affairs
 Daily interaction with Nike’s end user, helping to solve problems and answer consumer’s questions regarding Nike products
and services.
 Member of the team that helped transition Nike Consumer Services from call-based solutions to real time, on-line
consumer contact through a chat portal on nikestore.com.
EDUCATION/CERTIFICATION:
Bachelor of Arts (B.A.) History Southwestern College (Kansas), 1996
Certified (CELTA) English as a Second Language Instructor, 2015