- Joseph Nappo has over 20 years of experience in telecommunications, IT, and program management. He has worked as an independent contractor, project manager, and technician on various telecom projects across the country. - As a project manager, he has experience managing telecom projects from design to installation, testing copper and fiber infrastructure, and managing moves, adds, and changes for government and corporate customers. - He has extensive experience installing, maintaining, and testing digital and analog transmission systems, switches, and customer premises equipment from various manufacturers.

1. Joseph M. Nappo
6744 S. 90th East Ave.
Tulsa, OK 74133
Cell: (918) 346-7639
guitars@usa.net
Summary:
Well rounded Telecom, IT and Program Management Professional with over 20 years
of combined experience, though education and on the job training, in
Telecommunications Systems, Outside Plant, Carrier, Customer and ACD Switches,
System Administration, PC Support, Server Support, and various hardware &
software and power systems. A hard working individual committed to the profession
through team-work, self-motivation, and work excellence.
Experienced project manager with a deep technical background with proven ability to
work independently and maintain high levels of productivity.
Managed several civilian and military telecom projects around the country. Most of
these were beginning to end implementations. Starting from RFP’s, design to
installation, from check-out to test both copper and fiber infrastructure.
Strong knowledge of order management, network operations processes, procedures,
systems, and components. Regulations, tariffs and right of way compliance and
enforcement in working with clients and vendors.
Working experience on how to work within the REACT Testing Platform
Working experience building and testing Alcatel 1630, 1631 and Titan 5500 and DCS
cross-connects
Working experience on how to build circuits within the ADTRAN and EDGELINK
Muxes and Cisco Cerent 15454 Nodes
Working knowledge on how to build circuits within the Alcatel ADM 1301 rings,
Positron OC12 or OC3 rings, Nortel OC48 rings and Lucent OC192 rings
Working experience in turning up, testing and grooming within the DMS, 5ESS,
Genband, Sonus and Metaswitch switch translations and maintenance tables
Good understanding of circuit inventory and design as it pertains to reading circuit
layouts (CLRs)

2. Self-motivator with attention to detail, project management, database, spreadsheet
and good interpersonal skills. Over 20 years working experience in
telecommunications diagnosis and repair, circuit test, turn-up and grooming.
Data, frame relay, and video conference turn up and test.
Knowledge of storage systems – Data Banks, Disaster Recovery, Pre-Post 9/11
Skill sets:
Telecom - From 1A1, 1FB/R to Digital and VOIP, Key and PBX Systems, most
manufacturers, ACD management and software and peripherals, call accounting and
Voice mail / IVR / Voice routing
Fire alarm - Hard Wire and Multiplex
Banking - ATM Data / Dial-up, Inventory, POS systems, "Hoot and Hollers" (Wall
Street trading floor)
Health care - Nurse call PA
systems
School - Class call system
Clocks
Corrections - Entry systems, sally ports, lock down, lock up, Inmate accounting
Gaming - Video surveillance, IT
Military – Coms, crypto and related defense systems Industrial –
OSHA requirements, DB level and mapping Entertainment –
Sound systems
Civil - 911 and E911 Design, Radio
Cable and Fiber-Optic splicing.
OTDR
Fiber Splicing (Mechanical and Fusion)
IW and outside plant
Microsoft Office (Word / Excel / Powerpoint / Front Page)
Accomplishments:
Riker's Island jail project.
Replaced the entire copper-based infrastructure to fiber-optics in a multi-facility ring.
Inmate, administration and emergency networks working independently yet being
able to be integrated when needs arose.
Military base switching, Support during Desert Storm (Red - More information
available upon request)
Cape Kennedy - NASA updates and maintenance. Implementation of video
conferencing. Up / down links
St. Vincent’s Hospital - Billings MT Nurse Call
Bureau of Indian Affairs - Hospitals in Wyoming and Montana, Telecom and Nurse
call
National Park Service - Yellowstone Park - Old Faithful Inn - Emergency reroute of
facilities during forest fires in early 1980's

3. Experience:
June 2014 to Present
Various Sub-Contracts – Independent Contractor – Cox Communications
Oklahoma area
Performed various contract duties for Cabling and CPE companies. Store
Data and POS Maintenance.
Installation and Line Maintenance
Data base transfer for recent Cox acquisition.
August 1996 to May 2014
Verizon Enterprise Business Solutions (Formerly Wiltel, WorldCom, MCI)
Tulsa, OK
Lead - Senior Technician III – Project Manager
Maintained and installed digital and analog transmission lines (Voip, T-3, T-1, DDS
and DS-0) and switched trunks hands-on and through remote accesses. Worked
with technicians in the field to repair and turn up circuits.
As a Lead senior was responsible for managing assigned projects handed down by
account teams and management. Managed various moves, adds, and changes for
government and Fortune 500 customer accounts. Whether it was a small order or
conversion to a complete redesign we coordinated with local vendors and internal
managers to assure a smooth transition. Was responsible for reports from the field,
from initial through to post-mortem. From disaster recovery and proactive intervention,
all was handled with the sense or urgency to provide the customer “world class
service."
Switching systems used were the Tellabs Titan 5500, Alcatel 1600 Series and Nortel
DMS 250 and 500.
Served as acting manager as required at the National Switched Maintenance
Center administering the Verizon Wireless, Legacy MCI and WorldCom,
National and Government networks.
Additional systems used in this position are Cisco, Nortel OC-48, and OC-192, Ciena,
Sonet and most customers' CPE.
September 1995 to August 1996 BI
Incorporated
Boulder, CO
Telecommunications Administrator - Manager
Maintained and analyzed its 1,200 line network for this private corrections company
based in Colorado with a mirrored facility in Anderson, Indiana. Installed data and
voice lines, and maintained the Harris 20/20 digital switching systems in both
locations.
Provided cost and billing analysis and telecommunications expertise to the
engineering staff and assisted in the development and refinement of proprietary
systems the company marketed.

4. March 1993 to September 1995 CommWorld
Nationwide Digital Telecom Denver, CO
National Accounts Project Manager, Technician
Managed the installation of telecommunications equipment for national retail chains
and businesses.
Coordinated installation teams, as well as providing maintenance for the equipment
after the installation.
Went to customer sites often to resolve problems and install equipment as needed.
June 1992 to March 1993
Executone of Shreveport
Shreveport, LA Consultant
Served as a consultant to the State of Louisiana Dept. of Corrections through this
company in an effort to improve the State's telecommunication systems.
May 1985 to May 1992
Harris Telecommunication Equipment - Harris Government Systems
New York, NY - Melbourne FL
Technician - Project Manager
Managed the implementation from the bid process - design though completion of a
14,000-line network for the New York City Dept of Corrections and several other
projects as working through Harris Government Systems for the City of New York. .
Upgraded from copper multi-pair in “star” fashion to fiber-optic ring around the island
Assisted other government and military agencies around the country under a security
clearance.
January 1980 to February 1985
Contel (Executone)
Billings, MT
Fiber Splicer – Equipment Installer, Service Technician
Installed fiber optic cable in government (DOD) installations from North Dakota to
Washington State. Places splices en route (OSP) and within facilities.
As required installed serviced telephone and low voltage systems for various
government agencies and private businesses.
Prior work history and training:
Bell System - New York Telephone / Mountain Bell
Certified fiber splicer
CPE (Western Electric) installation and service (commercial and residential)
Bellcore standards training
Telco switches – Cabling standards - Tip-Ring