1. Michael Georgiades
1513 Vallimont Drive
Pittsburgh, PA 15234
(412) 515-5051 (C)
mikegeorgiades412@gmail.com
PROFESSIONAL EXPERIENCE
2014 - 2015 Project Technician
Direct Tech Solutions, Pittsburgh, PA
• Technical support for Catholic Elementary and High Schools
• Chromebook security, filtering, and monitoring using GoGuardian
• Wireless Network Management using Active Directory, DNS, Sonic
Wall Firewall
• Provided technical support for IBM and MAC PCs
• Used Autotask IT Management and Ticketing System
2009 - 2010 Technical Support Manager / Telesales Agent
Precision Response Corporation, Miami, FL
• Promoted to H&R Block Technical Support Manager
• Trained and supervised 20 Technical Support Reps
• Provided inbound call center technical support for H&R Block
account
2000 - 2003 Operations Analyst / Business Analyst
Assurant Group, Miami, FL
• Managed complex projects involving multiple systems
• Coordinated the execution of data collection and analysis to provide
executive management reporting
• Consulted with high-level management on productivity reporting,
staffing requirements, unit costing
• Proposed change management strategies to improve productivity for
operational departments
• Provided training for Excel and VBA
1997 - 2000 Technical Services Manager
Southeast Frozen Foods, Miami, FL
• Managed network for 7 Regional offices with VOIP, Frame-relay,
ISDN backup
• Managed Help Desk for mirrored AS/400s, networks, PBX (phones)
and Radio Frequency equipment
• Managed disaster recovery planning and execution for networks and
AS/400s
• Managed IT equipment procurement
1996 - 1997 Consultant
USA Benefits Group, Miami, FL
• Provided systems consulting to high-level management
• Trained staff on IBM AS/400 Operations
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2. Michael Georgiades
1513 Vallimont Drive
Pittsburgh, PA 15234
(412) 515-5051 (C)
mikegeorgiades412@gmail.com
1987 - 1996 Supervisor / Trainer / Senior System Support Analyst
Ryder Truck Rental, Inc., Miami, FL
• Supervised and trained Help Desk technical support staff
• Analyzed nationwide incident reporting and prioritized dispatch to
locations impacted by severe network and/or systems issues
• Traveled to those locations to provide onsite diagnosis and resolution
• Established Help Desk for IBM AS/400s, System/36s, and PCs
1986 - 1987 Systems Officer
Barclays Bank PLC, Miami, FL
• Managed Information Systems for International Banking Operations
1986 - 1986 Systems Analyst
Chase Manhattan Overseas Corporation, Miami, FL
• Cobol programming for International Banking and Accounting
systems on IBM System/36
1985 - 1986 Programmer Analyst
Shelley Manufacturing Company, Miami, FL
• Designed, coded, and implemented Sales Order Processing system
1981 - 1985 Programmer / Trainer
Howard Hughes Medical Institute, Miami, FL
• Developed Accounting applications: AP, GL, PO, Invoicing
• Provided Operator training for IBM Systems/36
EDUCATION Associate's Degree - Computer Science, Miami Dade College
CERTIFICATIONS iCloud Certified
CompTIA A+ (pending)
COMMUNITY Little League Coach: Football, Baseball, Basketball
Chief for YMCA Indian Princesses tribe
SKILLS Proficient in Windows, Microsoft Office Products, GoGuardian,
Sonic Wall, Apple PCs, iPads, iPhones, Chromebooks, Adobe Premier
Elements Video Editor
CREDITS Presenter at COMMON Annual Meeting and Exposition on
"Establishing a Help Desk" and "Managing Remote Locations"
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