1. GARY HAYASHI
gary.hayashi@yahoo.com, 480-734-6109
CAREER OVERVIEW
Multiple roles within Information Technology including desktop and network support,
supervision/management, project management, business/IT analysis, corporate training, and
event planning & facilitation. Skilled in verbal and written communications, facilitation,
team-building, conflict resolution, negotiating to consensus, detailed requirements elicitation,
and documentation that includes reports, visuals, indicators, dashboards, and process flows.
QUALIFICATIONS
• Lead roles in both project management and business/IT analyst
• Waterfall and Scrum project management experience; certified Scrum Master
• Management and facilitation responsibilities in IT Change & Release Management
• Microsoft Word, Excel, PowerPoint, Visio, Project, Outlook, Lync2010, and SharePoint
• Experience in multiple industries – semiconductor, financial, insurance, data encryption
PROFESSIONAL EXPERIENCE
Jan 2016 – Current, APEX Systems, Scottsdale, AZ
Business Systems Consultant @ Wells Fargo Corporate Center
• Encryption Key Management – currently leading a team of 4 BSC’s on a project to assess
current state of policies/procedures/services, engage potential vendors, and implement
solutions to help build a Center of Excellence for the cryptographic services department.
Sep 2011 – Dec 2015, Cognizant, Phoenix, AZ
Business Systems Analyst/Project Manager @ AAA Insurance Group, Sep 2011 to Present
• Point of Sale Migration – acted as data/business analyst for the migration and
decommission of an insurance point-of-sale tool, providing daily dashboard and matrix
reports of progress, issues, and risks.
• Commissions Tool Migration – led team as project manager to migrate a high-visibility
process and tool from one company to another, which involved a large number of file
feeds from both local and vendor source systems.
• Corporate Name Change – as BSA, created and managed tool/process to provide a report
and dashboard to enable stakeholders to closely track IT changes to avoid negative
impact.
• Insurance/Club Separation – as BSA, set up staging area to allow for the migration of
applications and databases as AAA split entities.
• IT Decommissioning Project – as BSA, worked closely with IT staff to decommission
applications, databases, secure file transfers, AD Groups, firewalls, Windows/Unix
servers, desktops, user access, service centers, legal, disaster recovery/business
continuity, and subsequent reassignments in CMDB/asset management systems. Special

2. attention was given to information security with regards to PCI data and other sensitive
data in the way it was managed prior to final dispositioning (i.e. backups,
search/retrieval, longevity, etc)
Jun 2011 - Sep 2011 Business Systems Analyst @ American Express
Business Systems Analyst
• Enterprise Windows upgrade
Dec 2010 – May 2011(Contract Assignment), American Express, Phoenix, AZ
Project Manager
• As part of the AMEX Information Security group, I was the Project Manager in the
Public Key Infrastructure team that migrated their Certificate Authority
Apr 2010 – Dec 2010(Contract Assignment), Vangent Inc., Phoenix, AZ
Department Manager
• Department Manager of forms electronic review 2010 Census
• Presented daily goals and objectives and provided guidance and assistance as needed on
the work floor
• Rolled up status to shift manager and managed resource allocations and disciplinary
action when needed
Sep 2009 – Apr 2010, TDP LLC., Phoenix, AZ
Training Specialist
• Training Specialist for 15-phase process 2010 Census
• Developed and delivered classroom and factory hands-on training
• Responsible for 5 of 15 processes in the Census documentation workflow
• Conducted management training in people skills and Census orientation
• 1 of 10 training specialists to successfully train 3000 employees in a few short weeks
Mar 1981 – Nov 2007, Intel Corporation, Santa Clara, CA / Chandler, AZ
Board and System Repair Technician (3 years)
• Discrete component-level diagnostic test and repair of computer boards
• Component-level diagnostic test and repair of proprietary tools and systems
• Call center phone service for diagnostic repair of systems
Customer Field Engineer (8 years)
• Desktop, laptop, and network support for numerous AZ and CA customer sites
• Account representative in support of Ft. Huachuca, Az and Camp Pendleton, Ca
• Achieved CNE (certified network engineer) for Novell networks
Executive Staff IT Support Team Lead (1 year)
• Supervised highest qualified technical repair team in support of Intel Executive Staff
• Provided work and home support for desktops, laptops, peripherals, and network
connectivity
Information Technology Change Manager (3 years)

3. • Created IT change management process for Intel’s headquarters (Santa Clara, Ca)
• Recruited management-level members through series of meeting presentations/proposals
• Facilitated weekly meetings, managed records, represented headquarters to the enterprise
• Partnered with IT change managers from other sites on Enterprise Change Management
team
• Part of team that selected, developed, and delivered new enterprise process and tools
Products Change Management Process Engineer / Trainer (7 years)
• Helped develop, deliver, and train on process and tools for worldwide Intel products team
• Corporate trainer and annual events coordinator for Intel Product Change Management as
part of Corporate Quality Network
• Negotiated, developed, delivered, and trained separate tools and processes used to
support the two major divisions at Intel -- Boards/Systems and Components
Project Manager / Business Analyst (4 years)
• Part of team that delivered Intel products support website for Sales & Marketing
Representatives for real-time access to products, specifications, and pricing
EDUCATION & TRAINING
• UOP – Bachelor of Science Business Management
• Scrum Alliance – Certified Scrum Master
• PMI – PMP training completed (not certified)