1. Steve Raggs
9435 S. Wallace St Chicago, IL 60620
773-419-1177(cell)
sargschic@yahoo.com
Highly qualified management professional with more than 20 years of progressive experience in Telecom.
Performance driven leader with extensive experience in supervising, facilitating 4G deployment projects f.
Excellent experience in Site Acquisitions, Quality, Project Control, Zoning, Construction Management,
Granite, Siterra, Accurent, ART, along with other company’s internal data bases, Inventory Control &
Project Management in Mobility (Wireless) for cell, rooftops and stealth sites
PROFESSIONAL EXPERIENCE
SAC Wireless Inc. – Leasing & Construction Quality Analysis: 4/2012 –Present
• Site Leasing & Construction Quality Reviews for LTE 4G equipment deployment for new and
modification owned (Sprint) and collocation (AT&T, Crown, ATC. SBA, Private Landlords) cell
sites throughout the US, Reviewing completed lease agreements, Structural Analysis, BP,
Zoning, Construction Drawings, Working with several departments Regulatory & Compliance,
Training, Zoning, A&E, as well as, Site Development as a Leasing & Construction Quality
Analysis. Also took the lead on several successful short term Special Projects
• Assisting with negotiated pricing for MLA Tower Companies & Private Landlords,, requesting
Structural Analysis, Building & Zoning permits for jurisdictions around the US, submitting
collocation applications, creating & requesting amendments, ordering construction drawings,
reviewing & redline drawings, slip-sheeting amendments if needed, creating private landlord’s
notices, consents and amendments, SOW/SAP preparations, Site Inspections, NTP
documentation Planning & Budgeting project. .Successfully working with Real Estate, Site
Acquisition Firms, Legal, A&E, RF and Construction. Using several Excel spreadsheet Trackers
to document baseline commitments for over 100 sites as an AZP Specialist.
• Closing out financial documents, requesting budget increases, processing check and PO
requests, receiving PO’s from internal & external vendors as a Project Control Coordinator.
Independent Contractor- AT&T- Construction Coordinator EMS Manager: 4/2008-10/2011
• Supervising & overseeing construction technicians installing, swapping & maintaining 3& 4G
deployment to cell & rooftop top sites. Reviewed & redlined constructions drawings, riding along
with construction technicians for site inspection & site acceptance to new deployment equipment,
maintenance work, outages, responding to T1, DSO, OC3c-48 alarms.
• Project lead managing several different Site Acquisition, Zoning and Construction projects for
over 1000 new and existing cell sites at co-locations in various states.
• Project coordinator handling conference calls, presentations, documentation and escalations
• Successfully working on the Implementation and Development of new methods and procedures
by eliminating outdated processes while increasing profits and productivity in data and wireless
technology for various sites in the US region performing Time and Motion Studies for AT&T.
• Providing results & recommendations to upper management on how to improve process,
• Traveled 75% of the time to different locations throughout the US for 3 years.

2. AT&T: Evanston IL
07/2000 - 03/2007
Manager I&R
• Successfully coached and developed over 65 outside technicians on new procedures.
• Handled customer escalations in person and on the phone.
• Payroll, schedules, facilitated weekly safety meetings, maintained the daily work load, worked
with union stewards on workers issues and concerns, enforced safety regulations trained new
technicians and worked with FLMA and Disability on a consistent basis.
• Verify Site information in Siterra & other data bases.
• Successfully coordinated construction and I&R technicians on large projects on major phone
outages involving street dig up and reconstruction.
• Handled site acquisition schedule, implementation, installation, repair and testing new circuits
• Supervised 3 garages for 24 hours a day 7 days for a week during a six week rotation with other
mangers as Duty Manager.
• Performed at least 8 technicians side by side ride alongs to observe & provide feedback on their
work performance & following safety regulations on a weekly basis.
• Overseeing all outages and repair issues 24 hour a day while on call for my garage.
AT&T: Rosemont IL
06/2005-03/2006
Network Service Manager
• Successfully worked closely with entire Network Operations department which includes
Provisioning, Sale, Engineering, Project Managers, Escalation team, Order Management, Test
and Turn-up and Billing to ensure circuits were processed accurately and on meeting committed
deadlines for installation and repairs. Handled internal & external customer’s escalations.
• Responsible for overall network quality and provisioning for Private Line and wireless circuits
• DS3, OC3-48(SONNET), Granite testing, ASR design and LAN/WAN network administration
design for Quest, Bell South, Verizon, Broadwing, AT&T and Bell South.
• Worked extensively with Cell site database tools (Siterra, VLookup & other AT&T programs)
AT&T: Rosemont IL
07/2000-6/2005
Performance Manager
•
• Call Center Supervisor over 300 employees for Retail and Business customers
• Successfully coached and mentored union representatives to management positions.
• Trained new supervisors and assisted them with their teams while in training.
• Provided weekly and monthly feedback to representatives to enhance their performance.
• Developed monthly incentive to motivate and increase productivity while building team moral.
• Working closely with the help desk team, providing hands on support to end users for software
administration involving LAN/WAN connection upgrade, configurations, data recovery, and
connection problems.
• Exceeded goals and expectations set by upper management.
EDUCATION
Western Illinois University, Macomb. IL
Major: Communications BS (Pursuing)
Minor: Business Administration

3. AWARDS/RECONGITION/TRAINING/ORGINIZATIONS
Received “Customer Care Leadership Award” June 2002
Received “Above and Beyond Award” June 2003 Received “Employee of the Month” July 2003
Assisted in mechanization of old manual progress to computerize to increase productivity and accuracy
for superior customer service.
Recognized as Systems Matter Expert (SME) for Switch Toll Free Service (STFS) and Retail Combine
Switch Toll Free Service (RCSTFS for residential) customers for service representatives and managers in
the call center
Represented SBC/AT&T with United Way campaigns, ERIC referrals, mentoring
programs and back to school drives and programs for unprivileged students for 4 years
Taken additional courses in Coaching and Development, Leadership, Six Sigma, Manager's Camp,
Diversity and IT technical courses to enhance work performance