The duties of a sales clerk include: preparing sales documents such as orders, invoices, and reports; filing sales records for easy retrieval; maintaining customer lists; taking orders from and securing new customers; processing payments; handling clerical duties like phone calls; merchandising products through displays; and maintaining good relationships with customers.

1. Duties of the Sales
Clerk
By G. Flanders-Hinds
Section 11
Objectives 2(b)

2. Duties of the Sales Clerk
0Preparing sales documents such as despatch
documents, quotations, invoices, statements of
account, and sales reports;
0Filing sales records in an efficient manner for
easy retrieval
0Maintaining mailing lists of existing and
prospective customers

3. 0Taking orders from existing customers and
securing new customers
0Cashiering – processing of payments
received from customers
0Carrying out clerical duties such as
answering the business telephone
0Merchandising the company’s products by
setting up displays to attract customer’s
attention and increase sales
0Creating and maintaining a good
relationship with customers

4. References
Carysforth, C., Neid, M., Maxime, C. & Metz, Y. (2012). Office
Administration for CSEC. A Caribbean Examination Council
Study Guide. Nelson Thornes.
Finisterre, S., Payne, L., & Reid, J. (2004). Longman Office
Administration for CXC. Pearson Education Limited
Trendfield-Newsome, A. & Walker, C. (2011). Office
Administration for CSEC Examinations. Macmillan Publisher
Limited.
Whitcomb, A. (2012). Heinemann Office Administration for
CSEC. Pearson Education Limited.