In building effective teams, credibility is often the topic being talked about. How does one build credibility? Is credibility about what we talked about or does it reside in the actions that we do? This slide deck explores on the concept of credibility and the importance of aligning one's actions and values in pursuing credibility Please feel free to contact me at melvinchia@mplify.co to have a more in depth discussion on this topic

1. Model the Way, Keys to Building Credibility

2. TRAINED & PROFILED MORETHAN
150,000
10
TOP
ASIA
PROFILE
C O M P A N Y
C OU N TR IES
AN D GR OW IN G
8
MPLIFY is a training and consultancy firm that
specializes in the helping organizations develop
talents and create impactful and productive
organizational culture.
We specialized in using evidence-based methods
and tools in the assessment and development of
human capital in order to help organizations gain
competitive advantage in their industry.
Services Offered
• Strategic HR Consultancy
• Leadership Pipeline Design and Development
Consultancy
• Organization Culture Design and
Development
• Analysis of Organizational Behaviour and
Culture
Contact us at melvinchia@mplify.co for
a discussion on how to empower your
team effectively

3. Melvin Chia
Co-Founder / Managing Director,
MPLIFY & Youth Inspired Consulting
Qualifications
• MBA with Merit - University of Manchester,
Manchester Business School
• Certified Master for The Leadership Challenge
• Master Accreditation Trainer for EverythingDiSC
& PeopleKeys®
• Certified Trainer for Workplace Big Five®
• ICF Certified Executive Coach
Experience
• More than 15 years experience of developing leaders and
implementing talent management strategies
• Spoke in Annual Leadership Challenge Forums
• Co-authored “Preparing Youths for the Workplace” and
Active Contributor for The Leadership Challenge newsletter
• Leadership Pipeline Development and Consultation for
C-Suite Executives
FACILITATOR
P R O F I L E

4. CLIENTLIST
P R O F I L E
“…I would have no hesitation
to recommend Melvin to deliver
custom made training to match
the objectives and desired
outcomes of your group. The
old adage of "The message is
the messenger"​ certainly rings
through, in a very positive way,
when Melvin is leading the
training…”
Tony Marrinan
Cluster General
Manager at Hilton
Hotels Worldwide
“… Melvin constantly ensuring the
training revolved around the needs of
the group while ensuring content was
covered. Below are some personal
observations
• Listen to needs of the group –
then adapt content to the context.
• Melvin is never afraid to send
himself up and not have to be a
hero, I like that!
• Ensure full engagement – at no
time did I see people looking at
their phone...”
Sandy Murray
General
Manager at
Hilton Hotels
Worldwide

5. MODEL THE WAY

6. Model the Way
Clarify values
by finding your voice and affirming
shared values.
Set the example
by aligning actions with shared
values.

7. Source Credibility
Trustworthiness
Expertise
Dynamism

8. Effects of Credibility
• Proud to be associated with organization
• Strong sense of team spirit
• Sees alignment with the organization
• Feel attached and committed to the organization
• Sense of ownership
• Produce only when watched
• Motivated primarily by money
• Praise publicly, Criticize privately
• High Turnover especially in tough times
• Feel unsupported and unappreciated

9. Types of Values
Permission
to Play
Aspired
Core

10. Clarity of
Organizational
Values
Clarity of
Personal Values
4.87 6.26
4.90 6.12HighLow
HighLow
Commitment to Organization

11. Align Actions with Values
Calendars
Critical Incidents
Stories
Language
Measurements
Rewards

12. DWYSYWD

13. Melvin Chia
Co-Founder / Managing Director
Email: melvinchia@mplify.co
Follow us on