1. 12241 144th Street Largo, FL 33774
Phone 813-830-2842 email: coolbreeze7838@gmail.com
MELISSA TAYLOR
PMP, CSM
WORK EXPERIENCE
PODS Enterprises | Clearwater, Florida January, 2009 – June,2016
Project Manager
• Successfully implemented an ERP system,
• Including financial controls using Microsoft AX Dynamics,
• Brought the technology from the 1980’s into the 2000’s.
• Managed building out of a new web-based order entry system, order management
application, pricing application, and rules engine employing the .NET framework
• Facilitated integrating legacy systems and wholesale replacement of entire sales and
service platform, logistics, phone, email, communications, and mobile applications with
new systems
• Managed data migration from legacy system to new sytems and creation of a data
warehouse for reporting
• Implemented a transportation system to manage inter-franchise movement of containers,
including data migration from legacy system
• Ensured company’s ability to maintain PCI compliance through significant growth and
work towards ISO27001 certification.
• Managed project budget through close control of operational costs and capital
expenditures
• Identified project costs, calculating risk, working with vendors, contractors,
development, and Finance groups to track and manage project budgets
• Maintained and presented budget reports to senior leadership on a regular basis with
comparisons of budget to actual
• Program manager Directed PODS’ inaugural Project Management Office implementing agile
project methodology controls, processes,and procedures. This position reported to the CIO.
• Provided direct supervision for Business Analysis and QA
• Maintained the master schedule for all projects within the program
• Facilitated a cross-divisional team responsible for developing all user acceptance testing,
including test cases and acceptance criteria
• Overcame challenges as a primary change agent, influencing various stakeholders toward
buy-in and acceptance
• Created and implemented processes and procedures for software development, business
analysis, and quality assurance
• Served as Scrum Master for multiple squads
PriceWaterhouseCoopers | Tampa, Florida September, 2007 – December, 2008
Project Manager
• Manage the successfulimplementation of a new system for tracking securities for clients.
• Managed the data mapping between the old and new systems and proving technical
documentation for the new process.
• Partnered with the overall project manager and served as project manager for the development
team on and off shore.

2. • Worked with QA team to manage test cases and testing and worked with business units to
perform UAT
• Managed project budgets
Gentiva /CareCentrix August, 2006 - September, 2007
Project Manager / Business Analyst
• Working on an upgrade to online interface and remote device for care providers.
• Worked with stakeholders to define requirements and help to test and validate the product.
• Managed all aspects of the development lifecycle to production.
Tmesys | Tampa, Florida December, 2005- August,2006
Project manager / Business Analyst
• Senior business analyst for pharmacy benefit manager for workers’ compensation claims.
• Managed all aspects of projects, serving as project manager, business requirement discovery,
documentation, and following though entire software development lifecycle to production.
• Dedicated to project that upgraded the internal system build for pharmacy bill review.
MCARE | Ann Arbor, Michigan October, 2002 – December, 2005
Business Analyst
• Chosen as the analyst to implement a new web solution that provided transaction and health care
management capabilities to members, providers, and agents for MCARE,a health care provider
associated with the University of Michigan.
• Managed all aspects of the project from selecting a vendor through post implementation follow-
up and support. Successfully managed other projects for business units from the Claims Provider
Services, and Medical Management departments. Implemented a new IVR system.
McLeod USA | Tulsa, Oklahoma May, 2001 – September, 2002
Business Analyst
• Recruited by former employer to become primary business analyst for an inventory and
distribution application to support new product offerings.
• Key member of Business Analysis group to start-up divisions of the corporation. Reduced
number of product offerings from over 500,000 to 50 to streamline operations.
WorldCom | Tulsa, Oklahoma January, 1998 - May, 2001
• Chosen for team to create and implement a customer service web site for wholesale customers.
• Contributed to all aspects of projects from initial analysis through post-implementation, including
developing business requirements, performing project management, testing, and training.
• Facilitated development of a market strategy to encourage customer to use the website.
• Recognized for outstanding personal contribution and rewarded with a company-sponsored
reward trip.
• Successfully managed multiple projects simultaneously, interfacing with internal and external
customers to develop products designed to cut costs and improve services.
Bank of Oklahoma | Tulsa, Oklahoma June, 1996 - December, 1997
• Automated various systems for bank reconciliation, scheduling, payroll, tax accounts, and other
manual processes. Analyzed procedures, designed and tested computer processes,and trained
staff on use.

3. • Reduced personnel hours by an average of 1/3, doubled productivity, and accuracy with a single
program.
Midland Risk Services | Tempe, Arizona September, 1994 – May, 1996
• Established computer network for sales representative to access client data.
• Managed systems and hardware operations support with headquarters in Tennessee.
• Trained field staff. Ensured office-wide access to data. Managed interdepartmental relocation,
consolidating two offices to a new facility, ensuring correct hardware,software,and
telecommunications setup for 200+ workstations.
• Designed and managed document imaging system, increased customer response time by reducing
dependence on paper files. Promoted to system manager within six months of introduction to the
concept.
CITGO Petroleum Corporation | Tulsa, Oklahoma May, 1992 – September, 1994
• Negotiated and mediated bids, terms, and conditions for insurance costs and coverage. Initiated
bid process that saved $20,000 on one product alone.
• Implemented a change in procedures that reduced payment turnaround tine by 1/3.
• Trained all levels of personnel in computer software use.
• Designed and conducted training on wide variety of systems, software,and hardware. Training
continually requested due to resulting improvements in productivity.
Arts and Humanities Council of Tulsa | Tulsa, Oklahoma November, 1988 – May, 1992
• Coordinated arts education, special events and company incentive programs.
• Established collaboration between internal and external management, customers,sponsored, and
key players.
• Consistently reduced operational costs and improved morale and productivity.
QUALIFICATIONS
Certified PMP Certified SCRUM Master
Project Management Supervision/Training
Business Analysis Production Support
Requirement Construction Systems Analysis/Process Improvement
Financial Reporting/Analysis Budgets/Accounting
TECHNICAL SKILLS
SQL, Visual Basic, Microsoft Dynamics AX, Microsoft Office, Team Foundation Server, SharePoint,
Citrix, Microsoft Project, .NET
EDUCATION
University of Oklahoma (Norman, Oklahoma) - Graduate, Bachelor of Business Administration in
Finance
Oklahoma State University (Tulsa, Oklahoma) - Candidate for Masters of Telecommunications
Andrews School (Oklahoma City, Oklahoma) – Graduate, Medical Transcription