1. Lakshmi Reddy
832.381.4136 • laxitaxi@gmail.com
Summary Collaborative team leader with international experience in: managing virtual, worldwide teams; business process
improvement; project planning, budgeting, client acceptance testing and execution, technical training and change
management. Attention to detail balanced by ability to see big picture. Quick learner who likes to be challenged.
Excellent verbal and written communication skills. Strong client relationship management skills.
Experience AON HEWITT
03/12 – Present Release Manager for HR BPO PeopleSoft CHICAGO, IL
• Responsible for managing all scheduled releases for the client/support group
• Ensure migration of updated code into production is completed with all necessary documentation in place.
• Responsible for ensuring the HTP Methodology is followed for all system changes into production.
• Responsible for generating/monitoring/reviewing operational metrics for Release Management processes and
developing necessary action plans as required.
• Define and manage adherence to the release schedule. Conduct release checkpoints on individual
development projects to measure the overall health of the release and communicate results to leadership and
other key stakeholders through regular status meetings.
• Collaborate with Service Delivery Managers and Application Support Managers to create a deployment
strategy for each release (phase approach/timing/dependencies)
• Communicate release impacts, new features, and release calendar/schedule to both internal and external
clients.
• Monitor pre-production defect metrics and identify opportunities for improvement.
• Lead release debriefs sessions and operational metrics review with leadership team to define and implement
process improvements for future releases.
• Support the transition from Implementation Team to the Ongoing Project Team.
• Responsible for coordination client acceptance testing efforts across external and internal teams
• Support SAS70 efforts by developing documentation for audit request.
07/09 – 02/12 Control Account Manager for Quality Assurance, Defined Benefits THE WOODLANDS,
TX
• Created Quality Assurance Testing Strategy for several Defined Benefits Implementations – client base
includes Wells Fargo, Air Canada, BMO-Harris Bank, ConocoPhillips, and Northrup Grumman
• Directly responsible for all phases of testing – integration, function, and client acceptance testing of all of the
various platforms for entire Defined Benefit System, including internet processing, graphic user interface
(GUI), communication statements, pension payroll, client custom reporting and government reporting.
• Defined initial budget for the Quality Assurance Control Account and managed the forecasted budget on a
weekly and monthly basis for the duration of the implementation.
• Monitored resource utilization on a weekly basis to ensure that tasks were completed in an efficient and timely
manner.
• Responsible for driving high quality results within the defined timeframe and within targeted budget.
• Mitigated project risks and managed issues on a daily basis. Provide weekly progress reports to both internal
management and client leads. Informed key internal leaders of any project risks as soon as risks were
recognized.
• Oversaw delivery of the client acceptance testing process. Worked directly with the client to set expectations
and develop the test scenarios.
• Led several onsite client testing sessions that allowed our client contacts to preview our system from a
participant experience perspective.
• Managed, developed, and mentored all quality assurance associates aligned to the implementation team. Set
project goals, assigned project tasks and due dates, led status meetings on a weekly, sometimes daily basis, to
check in on status and make sure the project was on track.
09/04 – Present Lead Systems Analyst, Defined Benefits System THE WOODLANDS,
TX
People Manager

2. • Managed the growth and development of four Aon Hewitt employees. Monitored associate performance,
identified personal development needs, created performance plans, coached, and committed resources to the
development of individuals. Leveraged associate’s skills in/outside of the team.
• Conducted performance management conversations with individuals. Determined, set, and communicated
company expectations. Reviewed current and past performance, outlined incentives, and established next
steps. Provided honest, specific, and timely feedback.
• Liaison between firm and associates: communicated company practices; shared insights on key trends and
competitive dynamics; emphasized the value of employee’s work in the context of business goals; held
associates accountable for behaviors that supported Aon Hewitt policies and guidelines.
Project Manager THE WOODLANDS,
TX
• Directed all aspects of the progress and delivery of multiple, concurrent projects using SDLC methodology.
Led defined benefits system implementations including development, analysis, configuration, and testing.
• Created project plans for several multi-functional teams ranging from three to 20 members: projected
timelines, established milestones, and estimated personnel requirements and person-hours. Interfaced with
Project Lead in India to manage priorities and assign work. Ensured work product compliant with company
standards.
• Managed project costs and scope creep: benchmarked progress, reviewed actual vs. expected results, and
interchanged variables (people, billable rates). Created cost build-up estimates for incoming change-orders.
• Coached, developed, managed, and directed work of ten Programmers and two Systems Analysts both virtually
and locally. Trained associates on issue/resolution techniques and project management/execution skills.
• Responsible for providing constructive feedback for all team members on a project-by-project basis to foster
performance growth and improvement.
• Subject matter expert on the pension system and legislation. Translated government regulations and client
requirements into system changes. Identified and reconciled gaps between statement of needs, pension
legislation, and Aon Hewitt system. Ensured system controls compliant with PBGC, ERISA, and IRS laws.
• Implemented security features (test data masking, password encryption). Monitored security via system audits.
Global Sourcing Subject Matter Expert GURGAON, INDIA
01/05 – 08/05 Technology Development
• Sole liaison between US and Gurgaon offices. Ensured smooth transition of workflow and reduced need for
direct involvement by US associates. Acclimated developers to Aon Hewitt business
culture/policies/procedures.
• Resources planning manager. Assessed staffing and project requirements. Determined implementation plan,
strategy, scope, and milestones. Established team and individual objectives for configuration analysts.
• Increased proficiency and self-sufficiency of offshore team. Provided day-to-day coaching, support, and
knowledge transfer as defined benefits subject matter expert. Identified additional training needs,
benchmarked learning and performance levels, and determined promotions.
• Reduced production costs 87%. Identified and moved four system development technologies to offshore staff.
09/04 – 01/05 Business Process Outsourcing (BPO)
• Selected from pool of eleven candidates to lead the business process outsourcing (BPO) pilot training program
for Defined Benefits processes to 100 offshore associates in India.
• Delivered and developed formal classroom training to over 400 associates for: system set-up and functionality,
test script writing and execution, quality assurance strategies, mainframe tools, and software applications.
• Reduced production costs 80%. Identified, developed and delivered training and course materials for, and
transferred thirty system processes offshore. Educated top fifteen associates to interface with Trustees.
04/01 – 09/04 Quality Assurance Manager THE WOODLANDS, TX
• Tracked and managed the overall testing effort of pension projects: the team, process, and the actual testing.
• Coached Systems Analysts on all aspects of pension delivery: requirements gathering, gap analysis, testing of
system design, system setup, and ongoing maintenance. Reviewed test plans created by the QA Analysts.
• Ensured that the client’s system met all functional requirements as defined during the requirements definition
process and functioned as the client intended. Translated requirements documents into a project work plan.
Configured system to meet end-user system interface requirements (GUI).
• Managed the testing process. Performed unit, integration, regression, and user/acceptance testing. Supervised
each element of the testing piece including resource planning, workflow, budget, scheduling, and project
status. Identified and escalated problems, developed creative solutions to difficult issues.

3. 07/99 – 04/01 Quality Assurance Analyst ATLANTA, GA
• Developed and updated test plans: determined tasks required to test the system’s function and appearance;
documented a detailed plan to test all business and technology conditions; prepared the test data; executed the
test plan; verified that results met expected results; and, prepared and conducted system functionality training.
• Performed testing across various platforms: GUI, mainframe, Interactive Voice Response, and Internet.
• Provided ongoing support to client: monitored quality of processing, resolved system problems, established
support procedures, tested system controls, and identified ways to improve the system efficiency.
• Offered service specific expertise for UAT (User Acceptance Test) design. Identified detailed test scenarios for
all Defined Benefit related activities, including C3PI for payroll processing.
• Worked directly with Trustee to develop pension payroll process. Analyzed batch data interface for payment
accuracy. Identified, extracted, and resolved bad master data issues that caused errors in the programming
logic.
Education EMORY UNIVERSITY ATLANTA, GA
Bachelor of Business Administration (BBA), Marketing and Management, May 1999. GPA 3.60.
• Leadership: Board Member, South Asian Student Alliance. Organized 5,000-person national conference:
secured hotel/transportation/keynote speaker, developed welcome packets, and managed talent show.
• Member: Indian Cultural Exchange, United Indian Student Alliance, South Asian Student Alliance
Technology Certifications: Aon Hewitt Project Management Learning Program.
Software: Software Development Life Cycle (SDLC), Windows, Lotus Notes, MS Office, PowerPoint.
Programming Languages: SQL, XML, Query Management Facility (QMF), Advanced Query Tool (AQT).
IBM z/OS Tools: CICS, Interactive System Productivity Facility (ISPF), Interactive Output Facility (IOF).
ERP Systems: Aon Hewitt Total Benefits Administration System, SAP (Payroll, Indicative Data), PeopleSoft
(Payroll).