1. Erica Wingrove
2400 Old South Drive, Richmond, TX 77406 Cell: 713-835-8418 Email: erila32@yahoo.com
Profile Summary: Highly motivated Administrative Professional with twenty one years of experience. Recommended among peers
and managers for expert knowledge and initiative towards driving results.
Key Administrative Skills:
Vendor contracts A/P
Customer contracts SAP, Crystal Reports, AS400, Vistex, Microsoft Office,
One Note, Mainsaver, FM Portal
Contract compliance Solid Communication Skills
Vendor A/R dispute resolution Strong Customer Service Skills
A/R Analytical
Experience:
MD Anderson Cancer Research Center 2/2015 – Current
Work Control Coordinator for Facilities; Education Research and Maintenance
• Preventative Maintenance Work Orders – Create, Key, Post and close tickets. Maintain work order from creation to changes in the
interim to completion.
• Create A work orders in MainSaver.
• SAP system, Crystal Reporting – create and maintain reporting; weekly and monthly for supervisors and upper management.
• Ordering of job materials (Plumbing, electrical, instrumentation, HVAC) through use of Stock Issues and warehouse collaboration.
• Order materials, allocate to jobs through Mainsaver system.
• Collaborate efforts with warehouse on parts arrival jobs. Change order status in system so jobs can be routed to scheduler.
• Maintain Trend Charts for Technicians goals.
Sysco 3/2007 – 2/2015
1. Vendor Dispute Resolution Admin II 8/2012-Current
2. Agreements Administrator II 3/2011-8/2012
3. Logistics A/P 3/2007 – 3/2011
Key Results:
• Develop and trained new department consisting of 10 people with department lead.
• Strengthened the verification process of agreement input into SAP for more accurate loading, increasing the accuracy rate by 2% saving
the company time and money.
• Created a process for research resolution on larger volume vendors with errors ranging over $1 million.
• Formed and implemented process for improvement on tracking production.
• Fashioned 75% of the training documentation that resides in the permanent training manual.
• Built and implemented metrics spreadsheet for tracking purposes on dispersed agreements for processing. This progressed into a tool
utilized by teams across multiple departments consisting of approximately 75 employees.
• Requested and was granted access by management to a major T-Code in SAP now utilized by entire department. This increased efficiency
by 75% of the time spent on gathering information for accurate credits to vendors.
• Consistently closed 25% more disputes per week than the department goal.
• Implemented a backup process to store documentation in SAP which became a mandatory process.
Vendor Dispute Resolution Admin II
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2. Erica Wingrove
2400 Old South Drive, Richmond, TX 77406 Cell: 713-835-8418 Email: erila32@yahoo.com
• Analyze agreements causing billing errors.
• Analyze SAP system issues that are causing agreement failure and escalate to IT to fix system issues when found. I have been
instrumental in bringing major system errors to upper management visibility with at least 4 major fixes.
• Consistently resolve disputes above our department target at 20 closures per week wherein I close 22-30 per week keeping me in the top
5% of the department with successful closures.
• Reconcile A/R accounts for over 100 vendors.
• Create and maintain vendor agreements in SAP.
• Create, post and payout claims to vendors.
• Research and resolve purchase order discrepancies on charge backs deciphering item, cost, or location discrepancies.
Agreements Administrator II
• Customer/Vendor contract input into SAP with 97% accuracy and 99% timely manner.
• Create agreements in SAP and run system checks for working agreements.
• Maintain in depth metrics on incoming contracts for customers and vendors to ensure 99% accurate load of all contracts that are.
supposed to be loaded by month end.
• Collaborate with Sysco distribution centers on a daily basis regarding vendor contract compliance.
Logistics A/P:
• Key and post freight invoices to freight carriers on the TMS system
• Verify disbursement to carriers
• Claims – rebill /repayment for internal companies and freight carriers
• Reporting to banks; monthly payout information; reconcile accounts.
• Reconciling intercompany reporting and payments for U.S and Canada.
• Revenue adjustments for carriers that were paid incorrectly on fuel, product, etc.
Training
• Created, maintained and implemented all training documents for dispute team.
• Consistently attended trainings for Access, One Note, Excel 1 & 2 to improve quality of performance.
• SIU courses including certification for Customer Relations as well as Business Communications.
• Implemented training classes on “Retro” agreements for department.
• Initiated Vendor A/R training for team to enhance skills.
Organization Membership
Member and Officer of Toastmasters International
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3. Erica Wingrove
2400 Old South Drive, Richmond, TX 77406 Cell: 713-835-8418 Email: erila32@yahoo.com
Education
Wharton County Junior College
Houston Community College
Have nearly completed Associates Degree in Business Admin (Wharton County Junior College Current) 5 classes remaining
Leasing and Consulting Certificate from Texas Realtors Association
SIU classes with certifications in Customer Relations
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