1. ANGELA NEILSON
C: (801) 916-4836 | Angela@AngelaNeilson.com
INFORMATION TECHNOLOGY / SYSTEMS MANAGER
Business Process Transformation | Strategic Planning | Project Leadership
Exceptional ability to translate business challenges into technical solutions that drive efficiency and
deliver cost savings
Accomplished IT Management Professional with a verifiable track record of driving solution delivery and
project success, IT strategy, implementations, and training.
• Skilled in reversing inefficiencies and delivering cost savings with the proven ability to manage the
demands of multiple, simultaneous projects.
• Highly adept at accomplishing “the impossible” and adapting existing tools to make them effective
and powerful.
• Capacity to unite cross-functional teams in a spirit of consensus, build internal and external
relationships, and establish the ground rules for optimum performance.
“Angela is very detailed, organized and great at communication…I highly recommend Angela as a project
manager and team leader to any company looking for a strategic partner.” Scott Hert, Contractor, Union
Pacific Railroad
Career Highlights
• Led the integration of a national provider database into a medical claims adjudication engine,
website, customer service management solution, and IVR that drove provider/beneficiary
compliance levels from <60% to 98%.
• Achieved more than $2M savings, lowered costs, and delivered first-rate member services by
conceiving, designing, and implementing numerous applications, systems, and technology
solutions.
• Sole Project Manager to deploy every project early or on time during tenure with IBM.
Areas of Expertise
Business Process Reengineering | Project Management | Systems/Product Integration | Information
Security | High Availability | Scalability | Data Security & Distribution | Database Normalization |
Agile/Scrum Project Management Product Life Cycle Management | Product Implementation | Business
Analysis | Medical Health Insurance Systems
Mail Order Pharmacy System | HIPAA/EMV/PCI Compliance | Team Building & Leadership
PROFESSIONAL EXPERIENCE
UNION PACIFIC RAILROAD EMPLOYES HEALTH SYSTEMS (UPREHS), Salt Lake City, UT 4/2000 –
8/2015
Non-profit healthcare provider serving 44K railroad employees
Strategic Process Improvement Facilitator (12/2013 – 8/2015)
Promoted to mentor new managers, improve processes across organization, and lead efforts to select
new partners to improve company’s services and solutions. Participated in organizational strategic
planning, managed organization-wide efforts to develop performance management and quality

2. assurance programs, and implemented corporate vision to provide an extraordinarily high level of
customer service in order to be more competitive in the marketplace.
Project Highlights:
• Implemented data tracking system to advance member health status tracking among business
partners to support those battling severe, chronic illness. Result: Lowered medical and pharmacy
costs by 25%.
• Redesigned electronic pharmacy management system. Results: Reduced hand delivery of
prescriptions by 90%, prescription delivery time from 20 days to 5 days, and saved $400K by
leveraging existing tools.
• Instituted 24/7 automated pharmacy fulfillment solution bringing mail order pharmacy into
compliance with Medicare Part D and Utah State regulations. Result: Decreased prescription
delivery time from 10 days to 24 hours.
ANGELA NEILSON | C: (801) 916-4836 | Angela@AngelaNeilson.com Page Two
Director of Information Technology and Systems (4/2000 – 12/2013)
Hired as contracted Systems Developer and asked to stay on as full-time employee due to exemplary
work ethic. Managed IT projects, HIPAA Security Compliance, and IT priorities, provided integration
solutions for all Departments in order to disseminate and coordinate data, and managed relationships
with business partners and their IT resources. Supervised 12 direct reports and trained 80 employees.
Project Highlights:
• Integrated eligibility tracking, premium payments, EDI claims submission/adjudication into one
process. Result: Reduced number of claims agents by 50%, saved $800K in the first year, and
reduced days to payment by 99%.
• Incorporated multiple streams of claims data delivery into one solution. Results: Drove EDI claims
submission process to 89%, and converted 90% of claims to paperless.
• Assimilated new provider network with IVR, website, claims adjudication, and CSM within record 90
days. Result: Saved $29M in 18 months’ time.
• Developed website with real time pharmacy ordering, pricing, credit card authorization, and
pharmacy robotics integration. Results: Slashed labor costs, reduced customer complaints and
potential number of declined orders.
Family Sabbatical 1993 – 1999
IBM / NATIONAL COMPUTER SYSTEMS, Salt Lake City, UT 3/1989 – 9/1992
Product Manager (3/1990 – 9/1992)
Systems Developer (3/1989 – 2/1990)
Promoted to Product Manager within one year’s time. Managed the product life cycle, deployment of
numerous upgrades, temporary fix deliveries, and statistical reports to national headquarters.
Results/Accomplishments
• Reputation for being the only Product Manager to deliver every project on time or prior to deadline.

3. • Recognized as first Employee of the Month following launch of employee appreciation program.
Additional Experience:
MORTON INSURANCE COMPANY, Salt Lake City, UT – Project Manager and Technical Support
EDUCATION & CERTIFICATION
Bachelor of Business Administration, UNIVERSITY OF PHOENIX, Salt Lake City, UT
Certificate in Leadership and Change Management, CORNELL UNIVERSITY, Ithaca, NY, 2015
TECHNICAL SKILLS
Microsoft Office, Microsoft Project (light skills), IBM/RPGILE, SQL, CLLE, OPNQRY, Vmware, and ITera
PROFESSIONAL MEMBERSHIPS
Association for Information Management (AIM), Member, Camp Kostopoulos (non-profit offering
educational and recreational opportunities for adults and children with disabilities), Board Member (1995 –
1997),
Google Ventures Digital Healthcare Platform Initiative, Advisory Board Member